Online Retail Transaction Performance Indices

Keynote Online Retail Transaction Indices

About the Indices

The Keynote Online Retail Transaction Performance Indices (Apparel, Books & Music, Electronics) show, for each site on an index, the total execution time (speed) and success rate (reliability) for logging into an account, searching for an item, applying a filter, drilling into product detail and adding the product to a shopping cart. The sites that appear in the Index were selected based on publicly available market-share information published in The Wall Street Journal and other reliable industry sources. Click here for complete information and FAQs regarding this index.

For further comments or questions about the measurement methodology used for this index, please email us at marketing@keynote.com.

Retail Apparel - Week of June 15, 2009
RESPONSE TIME				"SUCCESS RATE"
Rank	Site	Time (sec)	Last Week	Rank	Site	Success Rate (%)	Outage Hours	Last Week
	Index	7.49	8.19		Index	98.31	0	98.60
1	Abercrombie	2.34	1	1	Nordstroms	100.00	0
2	Macy's	4.94	2	2	Abercrombie	99.90	0	1
3	Nordstroms	5.12		2	Victorias Secret	99.90	0	1
4	Kohls	5.84	3	4	Macy's	99.60	0	6
5	Victorias Secret	6.14	4	5	Foot Locker	99.50	0	4
6	J Crew	6.41	5	5	J Crew	99.50	0	7
7	JC Penney	8.56	6	7	Kohls	99.20	0	10
8	Saks Fifth Avenue	9.30	10	8	Sears	98.90	1	9
9	Zappos	9.48	8	9	Zappos	98.40	0	4
10	Neiman Marcus	9.51	9	10	JC Penney	96.40	0	12
11	Sears	12.13	11	11	Neiman Marcus	95.10	6	8
12	Foot Locker	14.52	12	12	Saks Fifth Avenue	93.30	5	11

Retail Books & Music - Week of June 15, 2009
RESPONSE TIME				"SUCCESS RATE"
Rank	Site	Time (sec)	Last Week	Rank	Site	Success Rate (%)	Outage Hours	Last Week
	Index	10.76	10.70		Index	97.66	0	96.12
1	Overstock	7.20	1	1	Abe Books	99.70	0	3
2	Scholastic	7.70	2	1	Overstock	99.70	0	1
3	Abe Books	9.51	3	3	Borders	98.90	0	4
4	Tower Records	9.54	4	4	Scholastic	98.70	0	8
5	Borders	10.76	5	5	Target	98.50	0	6
6	Target	12.82	7	6	Amazon	98.20	0	7
7	Barnes and Noble	13.15	8	6	Barnes and Noble	98.20	0	5
8	Walmart	13.29	9	8	Walmart	97.50	0	10
9	Amazon	23.36	10	9	Tower Records	89.50	6	9

Retail Electronics - Week of June 15, 2009
RESPONSE TIME				"SUCCESS RATE"
Rank	Site	Time (sec)	Last Week	Rank	Site	Success Rate (%)	Outage Hours	Last Week
	Index	10.89	10.68		Index	99.00	0	98.28
1	Overstock	6.81	2	1	CDW	99.70	0	3
2	Newegg	8.06	4	1	Toys R Us	99.70	0	2
3	Office Max	8.07	3	3	Newegg	99.60	0	1
4	Best Buy	9.42	5	3	Overstock	99.60	0	3
5	Dell	10.37	6	5	Office Max	99.50	0	5
6	CDW	10.89	8	6	Best Buy	99.00	0	10
7	Toys R Us	11.87	7	6	Dell	99.00	0	7
8	Staples	12.69	11	8	Staples	98.90	0	11
9	Sony Style	14.73	9	9	Amazon	98.80	0	9
10	Office Depot	18.85	12	10	Sony Style	98.50	0	8
11	Amazon	23.93	13	11	Office Depot	96.50	0	6