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Digital transformation has become a prime focus for retailers these days. In order to grow, brick-and-mortar stores realize they must use their digital touchpoints to enhance their customers' in-store experiences. Online retailers recognize they need to separate themselves from the pack through fast...

As if e-commerce companies didn't have enough problems with transacting securely and defending against things like fraud, another avalanche of security problems -- like cryptojacking, the act of illegally mining cryptocurrency on your end servers -- has begun. We've also seen a rise in digital credi...

While many of us will start by going online and checking out reviews for businesses on popular aggregate sites, our choices more likely may stem from a conversation with a new coworker or neighbor for recommendations.

In response to reports that Russian actors had used Facebook to disrupt the 2016 election, I wrote a few pieces about fixing the problem. I am not sure I have solutions for everything, but what motivates me is the sagging feeling that settles in whenever society throws up its hands and punts. We can...

When it comes to business, you're only as good as your reputation. Indeed, your reputation is your brand. It is the substance your logo represents; it is the glue in customer brand loyalty. In a word, reputation is everything. Yet it's not entirely under your control. That doesn't mean you are helpl...

You would think that a successful company like Apple would want to learn what ticks off its customers about its products and services, and then fix them. You would think that it would learn that its negative-thinking artificial intelligence assistant, known as "Siri," is ticking off users. Few peop...

International e-commerce has become more pervasive and sophisticated in recent years. In 2017, 1.66 billion people worldwide purchased goods online. During the same year, global e-retail sales amounted to $2.3 trillion, and projections indicate that figure will grow to $4.48 trillion by 2021. With d...

The Mozilla Foundation, the nonprofit organization behind the Firefox web browser, is expanding a campaign begun last year to help consumers buy safe, secure connected toys and mobile gadgets this holiday season. Mozilla's 2018 edition Privacy Not Included buyers' guide offers an assessment of the p...

The shift of live content from traditional broadcast television to online sources has significantly changed the video industry -- and especially, the news media industry. News typically derives its value and attracts viewers with live updates and real-time engagement. The rise of live online alterna...

Cybersecurity has been becoming a larger and larger concern for organizations. Nowadays, most organizations -- regardless of size, industry, location, or profit vs. nonprofit status -- find themselves directly or indirectly impacted by cybersecurity. Even though the topic itself is increasing in im...

Although retailers are slating some outstanding deals for Black Friday, the shine of the once-feverish shopping day has diminished, as product discounts have started to appear earlier and earlier in the holiday season. Discounts formerly found exclusively on Black Friday -- and on its online equival...

HBO chief Richard Plepler has issued a response to Dish CEO Charlie Ergen's claim that the ongoing impasse between the companies was the result of a purely anticompetitive play on AT&T's part. It was Dish that dropped HBO and Cinemax signals at midnight on Oct. 31, blacking out programming for s...

The holiday shopping season is kicking off! It is only a matter of time before carols and bright lights greet us in malls and shopping centers. One popular item on many of this year's wish lists is the Velvet Lip Kit. To fulfill this particular wish, givers can skip the crowds and the checkout lines...

There has been so much water under the wireless bridge. Sprint has tried to keep up with the big players, but even though it has a good quality mobile product and plenty of spectrum, it seems it just can't catch a break, win market share, and become more relevant. Based on its latest earnings report...

A national debate over civility erupted after Stephanie Wilkinson, a co-owner of a Red Hen restaurant in Virginia, asked White House Press Secretary Sarah Huckabee Sanders to leave. However, that wasn't the only consequence of the incident. In its aftermath, restaurant owners in various parts of Ame...