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The death of the printed book appears to have been greatly exaggerated. Nearly three quarters of participants in a recent Pew Research Center study said they had read a book in the last year, largely on paper. Of the more than 1,500 American adults who said they'd read a book in the last 12 months, ...

Apple used to guard details about a new iPhone more closely than Fort Knox, but that doesn't seem to be the case any more. The shift has been glaring with the iPhone 7, slated to appear on Wednesday. It's widely believed that the new iPhone has no headphone jack. Sound is piped to the user through a...

Alphabet has been facing significant roadblocks in expanding Google Fiber into new U.S. cities, in part due to significant competitive and legal challenges from incumbent broadband providers like AT&T and Comcast. The companies currently are embroiled in a dispute over access to utility poles in...

The FBI has launched investigations into malicious cyberattacks on the electronic election infrastructures in Illinois and Arizona, and federal officials last month warned states to take steps to protect their systems as the presidential campaign heats up, according to reports that surfaced this wee...

Amazon is planning two music subscription services, according to rumors that began circulating last week. One is a $10 a month offering that is similar to Spotify and Apple Music, and the other is a $4-$5 a month cut-rate service available only on Amazon's Echo device. Amazon reportedly wants to lau...

The European Union on Tuesday nailed Apple with a $14.5 billion bill for back taxes. "The European Commission has today has adopted a decision that Apple's tax benefits in Ireland are illegal," said EC Competition Chief Margrethe Vestager at a press conference in Brussels. Tax breaks Ireland grant...

GOVERNMENT IT REPORT

Federal Agencies Told to Share Their Software

U.S. government agencies have been directed to share with each other software code that has been developed on a customized basis. Much of the code involves commercial vendor offerings. In addition to interagency sharing, government units are required to share portions of their customized code with t...

HPE and HP are facing a potential class action lawsuit brought earlier this month by four former employees. The companies engaged in widespread age discrimination during a restructuring of the legacy computer and printer manufacturer, according to their complaint. HP from 2012 to 2015 made a series ...

ANALYST CORNER

Dark Days Ahead for Companies That Fail Customers

It's 2016, and there are more ways to connect than ever before. You would think customer service and customer care would be at an all-time high. Why, then, do so many customers feel they are at an all-time low? Companies are using social networks to provide customer service, but they are failing. Co...

GOVERNMENT IT REPORT

Defense Department Drifts Toward Commercial Cloud

The U.S. Department of Defense plans to spend nearly half a billion dollars on a project that is designed to further the incorporation of commercial cloud capabilities into DoD's information technology operations. Vendors have been asked to submit bids for the project, known as "Mil-Cloud 2.0." The ...

Amazon on Thursday launched Amazon Vehicles, a research and community site that will let users compare new and used cars, and shop for auto parts, among other things. The site will let customers view everything from specs, images, videos and customer reviews of thousands of brand new to classic vehi...

WhatsApp on Thursday announced an update to its terms and privacy policy -- the first in four years. Among other things, the changes will affect the ways users can communicate with businesses while continuing to avoid third-party banner ads or spam messages, according to the company. However, WhatsA...

Google has announced that it soon will downgrade mobile pages in its search rankings if they carry ads that obscure content. Such ads "provide a poorer experience to users than other pages where content is immediately accessible," explained Doantam Phan, a product manager at Google. Techniques that ...

Verizon's reported consideration of a plan to preinstall mobile apps from major retailers and financial firms on users' smartphones has drawn sharp criticism. The carrier reached out to numerous retail and finance brands with an offer to preload mobile apps on its Android phones for between $1 and $...

Sony reportedly plans to roll out a slimmed-down standard version of its popular PlayStation 4 video game console next month. The news follows the company's announcement earlier this year that it would introduce a higher-end version of the console with enhanced graphics, aimed at hard-core gamers. T...


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