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ECommerceTimes.com
Deliver winning CX every time

When it's suggested that Big Tech censors free speech, I...

Posted September 6, 2021 through September 13, 2021 (157 Votes)
Strongly agree
31.21%
Somewhat agree
10.19%
Neither agree nor disagree
5.10%
Somewhat disagree
2.55%
Strongly disagree
50.96%


Would satellite call capability prompt you to switch to a new smartphone right away?

Posted August 30, 2021 through September 6, 2021 (83 Votes)
Yes -- Ending dependency on cell towers and then having worldwide connectivity would be game changers for me.
16.87%
Possibly -- I'm interested, but it would depend on the costs of the phone and service.
25.30%
Probably Not -- I think I would wait to see how well the technology works for a while after it's rolled out.
19.28%
Nope -- I change phones on my terms, not each time a new feature becomes available.
38.55%


When asked to take a survey to help improve products or services, how likely are you to participate?

Posted August 23, 2021 through August 30, 2021 (92 Votes)
Very -- I like to provide feedback and believe it helps improve my experience with the business or organization.
10.87%
Somewhat -- I'm inclined to answer if it requires a few minutes or less. Lengthy surveys are not worth my time unless I'm offered an incentive to respond.
23.91%
Not at all -- Surveys are a masquerade to collect data that does not benefit me personally.
65.22%


What is the optimum age for an entrepreneur to start a business and have the best chance at success?

Posted August 16, 2021 through August 23, 2021 (126 Votes)
Teen Years
5.56%
20 - 29
22.22%
30 - 39
26.19%
40 - 49
9.52%
50 or above
3.97%
Age is irrelevant to entrepreneurial outcomes.
32.54%


What is contributing the most to the rise of unruly behavior on airline flights?

Posted August 9, 2021 through August 16, 2021 (91 Votes)
Alcohol intoxication
16.48%
Cramped seating with strangers
13.19%
Flight delays
10.99%
Lack of in-flight services
5.49%
Mask mandates
15.38%
Violence in society has increased everywhere
38.46%


Which review rating influences you most when researching a business?

Posted August 2, 2021 through August 9, 2021 (24 Votes)
5 Stars - I want to know what others found amazing.
25.00%
4 Stars - I want to find out why it's liked for the most part, but not without faults.
33.33%
3 Stars - I want to understand why the business is neither loved nor hated.
4.17%
2 Stars - I want to learn why the weaknesses outweigh the strengths.
12.50%
1 Star - I want to know why anybody says they are completely dissatisfied with the business.
25.00%


Given the spread of the Covid-19 Delta variant, if my employer requires me to return to the company's location in 2021, I will...

Posted July 26, 2021 through August 2, 2021 (143 Votes)
Agree because I'm fully vaccinated.
46.85%
Agree if the company institutes a mandatory mask requirement and other safety protocols.
18.88%
Comply reluctantly, because I can't afford to lose my job, but start looking for different employment.
13.99%
Resign immediately so I can dedicate all of my time to find a job I feel is safer.
14.69%
Resign because I'm not vaccinated and don't want to risk infection to myself or others.
5.59%


I am most loyal to brands that...

Posted July 19, 2021 through July 19, 2021 (51 Votes)
Give the best value for my money
60.78%
Have helpful and friendly staff
15.69%
Operate an easy-to-use website
7.84%
Provide fast, knowledgeable responses to questions
5.88%
Support causes that I believe in
9.80%


Which best describes your view of the billionaire space race?

Posted July 12, 2021 through July 19, 2021 (105 Votes)
It's a good thing. Science and technology innovation developed from space exploration makes life better for humankind.
31.43%
The investment in these ventures to space would be better spent solving problems here on Earth.
15.24%
Visionary entrepreneurs are doing what comes naturally to them by embracing the challenges of new frontiers.
4.76%
It's an elitist competition for a tiny group of out-of-touch egomaniacs.
48.57%


What do you think about your calls to customer service departments being recorded?

Posted July 5, 2021 through July 12, 2021 (78 Votes)
I approve because if a dispute comes up later there is a recording of the call.
24.36%
I don't particularly like it, but I accept it because it's now common practice.
12.82%
It helps train agents which is beneficial to everyone.
5.13%
It's unfair if I'm not given the choice to opt out of being recorded.
21.79%
The organization recording the call is doing so only for its own advantage.
35.90%


How did Amazon's Prime Day June event influence your e-commerce activity?

Posted June 28, 2021 through July 5, 2021 (74 Votes)
I made more purchases than usual from Amazon to take advantage of the deals.
5.41%
I purchased about the same amount I usually do from Amazon.
5.41%
I made more purchases online because Prime Day motivated me look for deals offered by competing retailers.
2.70%
I tried to take advantage of Prime Day but did not find deals on items I wanted.
14.86%
I did not shop online during the Prime Day June event.
71.62%


When booking travel this summer, which is most important to you?

Posted June 21, 2021 through June 28, 2021 (48 Votes)
Cancelation Policy -- I must be able to change my plans conveniently and economically.
35.42%
Cost -- I want the best deal my money can buy.
31.25%
Covid-19 Protocol -- My transportation and lodging providers must employ strict health and safety procedures.
6.25%
Travel Time -- The more time in transit, the higher the probability that something can go wrong.
4.17%
I'm still too worried about the pandemic to consider traveling this summer.
22.92%


When considering the credibility of an article I read online, I am most influenced by...

Posted June 14, 2021 through June 21, 2021 (57 Votes)
The organization or operator of the website that published the article
33.33%
The journalist(s) who wrote the article
7.02%
The sources quoted in the article
19.30%
The quality or style of the writing
7.02%
The individual(s) who brought the article to my attention
0.00%
Whether the article has myriad shares or social media activity
1.75%
My own knowledge or intuition
31.58%


Would you license your personal data to advertising platforms if you were paid directly for it?

Posted June 7, 2021 through June 14, 2021 (89 Votes)
Yes -- So much of my personal data is already in the hands of advertisers anyhow; I may as well be paid for it.
8.99%
Possibly -- It depends how much I would be compensated and how the data I authorize to share would be used and protected.
21.35%
No -- I would not sell my personal data at any price.
69.66%


When you need customer service, which is your preferred method of communication?

Posted May 31, 2021 through June 7, 2021 (54 Votes)
Email - I correspond when it's convenient for me and I can save a detailed paper trail.
40.74%
Live Chat - I multitask during wait times and I can keep a record of the conversation.
16.67%
Social Media - I find businesses to be more accommodating on a public platform.
3.70%
Telephone - I favor voice interaction and I don't like to rely on a keyboard to have a conversation.
31.48%
Text Messaging - It's quick, convenient, and provides enough of a human touch.
3.70%
Video Chat - Face-to-face interaction is the most personal and efficient way to resolve issues.
3.70%

Should businesses and organizations require staff to provide proof of Covid-19 vaccination before physically coming to work?
Yes -- At this point it makes good sense and will help stop the spread of the virus.
No -- It sets a bad precedent against personal privacy and civil liberties.
I'm Not Sure -- There are valid arguments for and against vaccine requirements.