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A federal judge has ruled that an administrative office within the Executive Office of the President is not subject to the 41-year-old Freedom of Information Act. The decision is the latest hurdle blocking a many-fronted effort to determine how an alleged 10 million White House e-mails apparently disappeared. ...

The online security space has been no different than any number of other software categories in its adoption of Software as a Service. However, until recently most of the offerings in this space have been targeted to e-mail protection. That is beginning to change as more and more vendors begin to roll out Web security applications in the SaaS model...

E-mail marketing has long been neglected in the larger marketing world. That's understandable -- e-mail marketing campaigns are easy to design and cheap to implement. Still, any tool worth using is worth using to its best advantage. ...

With more than five months remaining before the U.S. presidential election, the general campaign period is just dawning. Yet more Americans have already gone online to get political news this year than in all of 2004 ...

What is the potential opportunity for Web 2.0 technologies in the enterprise space? A whopping US$4.6 billion a by 2013, according to a tally Forrester Research arrives at in a report released earlier this year. Spending on Web-based enterprise technologies, including social networking, RSS (really simple syndication), blogs, wikis, mashups, podcasting and widgets will grow by 43 percent each year for the next five years, the firm predicts...

Virtually no one objects to the concept of adopting laws and policies to stem the tide of child pornography proliferating on the Internet. So, the announcement on Tuesday that Verizon, Time Warner Cable and Sprint Nextel have agreed to block access to Web sites that harbor such content was uniformly welcomed -- even if the end result will be to keep just a small percentage of child pornography offline...

Oracle has released the third in a series of small, plug-and-play Web 2.0 tools designed to enhance specific features of its customer relationship management platform ...

Three Internet service providers have agreed to be more proactive in policing the dissemination of child pornography across their networks. ...

As we've said here before, blogs have been an excellent leveler of the playing field for consumers. Had a poor customer service experience or are just feeling aggrieved with a service provider? Complain to management, yes, but then blog about it. While such posts are generally considered to be the realm of consumers, occasionally a practitioner in the industry takes a stand as well. Denis Pombriant, principal with Beagle Research, vented about American Airlines in his post. He didn't have a bad experience, but does have his reasons to target American...

Comcast has launched a trial this month in parts of Pennsylvania and Virginia to see how well its new approach to bandwidth management works ...

The Federal Communications Commission has decided to put off a vote on a controversial wireless spectrum auction that had been scheduled for June 12 ...

Jigsaw, a provider of corporate information, sales and marketing leads, is providing some of its contacts for free to customer relationship management vendors under a newly launched Open Data Initiative. ...

The Cluetrain Manifesto, written 10 years ago by Rick Levine, Christopher Locke, Doc Searls and David Weinberger, has won over a sizable number of devotees with a simple premise: As the Internet introduces new levels of communication among consumers -- and between consumers and companies -- those companies are going to have to respond with intelligent and direct communication.

Adobe has released a new version of its flagship Acrobat product -- v. 9 -- that offers native support of Flash, as well as a beta of online tools designed to enhance collaboration. The dual releases exponentially expand the company's support of Web 2.0 technologies. ...

There was a time when customizing enterprise software was a long, drawn-out, often painful affair. Then along came Software as a Service, recalls Dan Druker, senior vice president for Intacct, an on-demand financial management and accounting application. ...

Revision3, an entertainment network for the Web, had planned to release its two most popular shows last Friday evening in time for the Memorial Day weekend. Instead, chaos struck, and the Web 2.0 company found itself unable distribute videos or advertising or respond to clients' requests. ...

The patchwork system of digital commerce laws adopted in recent years is showing signs of wear as Viacom's US$1 billion suit against Google moves forward ...

We've all seen the promotions: Brand X donates a portion of its sales to a worthy cause, which can be anything from support for a local school to breast cancer research. It's called "cause-related marketing," and it is rapidly becoming one of the best ways for businesses to embroider their brands, writes Alden Keene & Associates principal Paul Jones in his blog by that name...

"Quit while you're ahead" is one nugget of conventional wisdom that few CEOs appear to heed, at least judging by the number of executives who have left companies at the behest of shareholders -- or, worse, regulators ...

RightNow is adding chat to its expanding Feedback feature set. The new functionality is part of the application's May '08 update to its flagship CRM product ...