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EXPERT ADVICE

E-Discovery and the SMB

In other words, firms that think about and prepare a processes ahead of time concerning what to do in the event that litigation is imminent (i.e., in the event that they're sued or are likely to be sued) are likely to be significantly better equipped than firms that wait until there's an issue to think about it. In the case of an SMB, however, it's useful to take the nuances of the environment into account during the planning process to ensure that issues related to what staff and what expertise might be available...

Open Legislation, Part 2: It’s the People’s Choice

The opening up of legislation is most likely to begin within the government, in its legislative bodies, committees and staff, Peter Leyden, director of the New Politics Institute, told LinuxInsider "Laws go through all kinds of markups, changes and amendments," Leyden said. "T...

WEEKEND FEATURE

Dumping DRM: Will iTunes’ Rivals Follow Suit?

"It isn't going to be pressure from the online download stores that determines how much DRM-free music will be available," Peter Eckersley, a staff technologist for the Electronic Frontier Foundation, told TechNewsWorld "It will be pressure from music fans who are tired of hav...

Web of Terror, Part 2: Chasing a Moving Target

Specifically, the EFF alleges that AT&T violated the law and the privacy of customers by cooperating with the NSA in massive, wholesale wiretapping efforts aimed at "millions of ordinary Americans who have no links with terrorists," Kurt Opsahl, senior staff attorney with the EFF, told TechNewsWorld...

Open Legislation, Part 1: What If Everybody Got to Write Laws?

Last November, Blair's staff set up a Web site dedicated to allowing people to communicate with him directly, and within days of raising the issue the site was swamped by the overwhelmingly negative responses of 1.8 million people "The experiment died," Andrea Di Maio, vice pr...

Civil Liberties, ISPs and the FBI’s Letter-Writing Campaign

Many of the problems revealed in the more than 1,000 pages of records the EFF obtained by court were of the "Keystone Kops" variety, according to Staff Attorney Marcia Hofmann "You have field agents issuing NSLs for certain phone numbers and they would mess up the phone number...

AOL Dodges Suit With $3M Settlement of Cancellation Complaints

AOL has acknowledged that at times its customer service staff had aggressively attempted to dissuade customers from leaving the service, offering free months of service as an inducement and being rewarded financially for keeping subscribers in the fold "Consumers who called we...

OPINION

Is the iPhone Apple’s Pearl Harbor?, the Next iPod, Tech Movie of the Week

However, cell phones are thin-margin devices, and Apple wants a massive margin. Consumers don't generally pay for corporate data rate plans, but AT&T wants as much as it can get as well. Both the phone and the plans that go with it areway too expensive for the market. From what the stores are saying, this is the primary reason cited for returns and for people not buying the iPhone right now. In addition, both Apple and AT&T had big problems getting staff up and running -- and, worse, treated folks having problems horridly...

IM at Work, Part 2: Tools for Locking Down

IMAuditor allows IT staff to set user policy, manage and control usage, protect against malware,and archive and log IM for corporate and regulatory compliance. It is sold as software or anappliance. Pricing starts at $5,000 CommuniGate Systems...

BEST OF ECT NEWS

With Biometrics, It’s All About You

One example on the enterprise side is the use of voice recognition for automatic telephone-based password reset systems, allowing corporate users to reset computer passwords without having to involve help desk staff Sensitivity of the voice recognition can be tuned, Allan note...

iPhone Impact, the Artist’s PC, Product for the Week Off

The most obvious thing is the revelation for companies like Microsoft, Nokia, Motorola, Samsung, LG and Sony. Their marketing, R&D and engineering staffs are likely getting an earfull from their executive managers, boards and stockholders, all asking why Apple could get lines around stores and they couldn't...

OPINION

UPS Offers Wireless Tracking via SMS

So far it seems to be working. We definitely have more high school and college students, not only as our customers but also as our staff. And that's really how we ended up being so proactive about wireless technology. Because when I look around and see everyone at Moosejaw, they don't even talk to the people three seats away from them -- they SMS text them. And half of them don't even use their computers anymore; they just use their mobile phones and personal digital assistants...

Beware of Online Shysters

There are also potential health risks when consumers buy bogus pharmaceuticals. In many cases, they purchase drugs without the consent of their doctor, and the medication's aftereffects are not monitored. "The FDA expends 10,000 staff hours each month investing Internet sites distributing counterfeit drugs," IDC's Ryan told the E-Commerce Times...

EXPERT ADVICE

Search Advertising Campaign Management

Uhlir said that the first step is to sit down with your team responsible for online advertising, either your own staff (if you are doing it in-house) or staff from an advertising agency, if an agency is being used. Begin by deciding on goals and how those goals will be measured...

Google Earth Outreach Zooms In on Global Problems

The Google Earth Outreach site includes step-by-step video tutorials for creating layers using Keyhole Markup Language (KML) for Google Earth, as well as case studies, comprehensive online guides and online forums actively moderated by Google Earth Outreach staff "What they ar...

EXPERT ADVICE

Does Workplace Stress Lead to Insecurity?

It goes without saying that most IT shops operate in a high-stress, high-workload environments. As technologists, we have limited budgets, limited staff, and dozens of projects on our plate -- it often feels like there aren't enough hours in the day just to keep up with today's workload, never mind planning for tomorrow's...

French Government Blackballs BlackBerry on Espionage Fears

Nevertheless, RIM's well-loved device -- loved so much, in fact, that it's sometimes referred to as the "CrackBerry," alluding to the addictive drug -- has been the subject of security concerns before. In Australia, government staff members are reportedly prohibited from sending certain types of documents using the device, and French oil firm Total has also banned the devices...

Disasters and SMBs: Plan to Survive, Don’t Fail to Plan

Another step is for small business owners to invite vendors and consultants to make on-site presentations to provide detailed information regarding disaster recovery plan preparation. Often, vendors will provide everything required to develop needed documentation just short of doing it, explained McNulty. An alternative is to use existing staff to create simple yet effective plans for their companies...

Rumblings Over Missing White House E-Mails Getting Louder

"Congress is unlikely to draft new legislation to either clarify the current rules or make them more stringent," he told TechNewsWorld. "Not only will administration supporters attempt to block them, but many members of Congress would be concerned about what consequences the new rules would have for their own communication with campaign staff and political advisors."

Citizen Google Launches Public Policy Blog

The public policy blog differentiates itself by inviting outsider comments -- a feature many of the other Google blogs do not. This is to foster that oft-invoked communication companies say they want with their customers, according to McLaughlin. However, the customers this particular blog seeks to serve do not comprise all Google users. Rather, the blog is aimed at those who make public policy, including "legislators, ministers, governors, city councilmembers, regulators and the staffers who support them," McLaughlin noted...

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