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Yahoo Postpones Shareholder Meeting to Get Its Ducks in a Row

Yahoo has postponed its annual shareholders' meeting, which had been originally scheduled to take place on July 3. Now, according to a filing with the U.S. Securities and Exchange Commission (SEC), that meeting will take place at the end of July in order to give regulators time to review paperwork related to the proxy challenge one of its shareholders has launched.

Economic Woes Bode Well for Salesforce.com

Salesforce.com was created during cloudy economic times, and its business model -- per-user, per-seat pricing when the market offered nothing but million-dollar enterprise-based pricing -- took off, precisely for that reason ...

Facebookers Sneak a Peek at Profile Page Makeover Specs

Facebook is introducing a tabbed interface as part of its ongoing effort to keep its profile page fresh-looking and streamlined, in contrast with many other social networking sites ...

SugarCRM Bundles Functions for Resellers, Enterprises

SugarCRM is repackaging its functionality to target both companies that wish to resell SugarCRM to their own customers as well as large-scale enterprises that wish to manage multiple instances of the application through one console ...

Survey: Airlines in Customer Satisfaction Tailspin

Results of a customer satisfaction survey released this week are timely for one industry in particular, as it faces a perfect storm: the collision of potentially stringent new regulations affecting customer service with a host of economic factors that are driving perception of that service deeper into the ground ...

CRM BLOG SAFARI

New CEO’s Sage Advice: Listen

Sage Software owned the CRM vendor conference spotlight this week, with Insights 2008, held in suburban Washington, D.C. Sage updated attendees on its product road map and better acquainted users and partners with the new CEO Sue Swenson. ...

Microsoft, Yahoo Circle Game Goes Another Round

The never-ending Microhoo saga has left many investors feeling downright whipsawed as they watched events careen from one extreme to the other -- and that was after the merger was supposedly dead in the water ...

Analytics and Illumination in the Pharma Industry

It is difficult to think of an area where the pharmaceutical industry is not under siege these days. Regulators spawning new rules, governments putting price caps in place, safety advocates demanding more information on side effects, health maintenance plans implementing their own cost controls, and expiration dates on patents coming around -- all are putting the squeeze on Big Pharma, and it has been reflected in industry earnings.

RIAA’s Legal Steamroller May Grind to Halt

For the past five years, the Recording Industry Association of America has been prosecuting people -- and threatening to prosecute many more -- for sharing copyrighted content online without authorization. Its lawsuits have been based primarily on two legal arguments: ...

Icahn to Yahoo: Prepare to Be Boarded

Billionaire investor and Yahoo shareholder Carl Icahn is taking steps to revive the Microhoo deal that last week was all but dead in the water ...

MySpace’s $230M Victory in Spam Case May Be Hollow

A federal court has awarded MySpace nearly US$230 million in its suit against Sanford Wallace and his partner Walter Rines -- aka the "Spam King." The judgment -- especially given the size of the award -- represents a decided victory for e-commerce sites in their costly battle against spam. This is the largest award since the enactment of the CAN-SPAM Act in 2003...

HP Elbows In on IBM’s Turf With $13.9B EDS Buy

HP is placing a US$13.9 billion bet that it can wrest a piece of the tech services outsourcing market from IBM. It has announced it will acquire EDS for that sum ...

CRM BLOG SAFARI

Snippets From Sapphire

SAP held its massive annual conference, Sapphire, last week and made the usual flurry of announcements and presentations to its 15,000-some attendees. Still, as is typical of most conferences, the best information filtered out between the official scheduled events ...

The Critical Condition of Health Insurance Customer Service

Most health insurance companies have plowed resources into self-service Web sites for their policyholders -- Web site portals that display page after page of details on coverage. A handful even provide systems for maintaining electronic health records. ...

MySpace Walls Come Tumbling Down

MySpace has forged agreements with other popular Internet sites -- Yahoo, eBay, Photobucket and Twitter -- to permit MySpace users to migrate their data. Profiles, videos and friend networks are among the content that can be ported. They can then access the partner sites using their MySpace user names and passwords. ...

Gates: We Don’t Need No Stinking Yahoo

A few days after the seeming culmination of its failed bid to acquire Yahoo for US$47.5 billion, Microsoft appears to be contemplating an entirely new Web 2.0 strategy: a partner-free, organic approach to besting Google. ...

IBM Fuels New Blue Biz Initiative With Linux

IBM plans to launch an initiative that centers on a Linux-based platform and a Web-based marketplace tailored for small and medium-sized businesses. ...

Microsoft, Yahoo Game Going Into Extra Innings?

The collapse of this weekend's negotiations between Microsoft and Yahoo looked like game over. ...

CRM BLOG SAFARI

SAP’s Mobile Awakening

SAP and Research In Motion announced last week that they were partnering to develop a native BlackBerry client to link to SAP CRM, and then, eventually, to the firm's other business applications ...

Microsoft Ditches Yahoo, Google Picks Up Marbles

The stock market is making its after-the-fact adjustment to the end of the Microsoft-Yahoo saga, which culminated this weekend. After last minute negotiations failed, Microsoft walked away from its bid to acquire Yahoo for slightly more than its original offer of US$33 per share. ...

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