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SAP and Research In Motion are partnering to develop a mobile CRM application. The first output of this venture will be a native BlackBerry smartphone client that links SAP CRM with BlackBerry applications such as Email, Address Book and Calendar. ...

SugarCRM has released version 5.1 of its open source CRM platform, building on functionality it debuted in last year's milestone 5.0 release, which included new development tools, a new Ajax e-mail client, and a new multi-instance on-demand architecture ...

A federal judge's ruling against the Recording Industry Association of America not only represents a setback for the litigious trade group in one particular intellectual property case, but also opens a Pandora's box of technicalities that could mean a few speed bumps ahead for its legal steamroller ...

It is unusual, but not unheard of, for a murder case to go forward if a body has not been found. It is even rarer for the charge to be first-degree murder -- and less common still for the defendant to be found guilty. Those were the exact circumstances, though, under which Hans Reiser was convicted Tuesday of the murder of his estranged wife, Nina ...

The customer relationship management industry will grow by 14.2 percent this year, Gartner forecasts in a new report, with revenue expected to surpass US$8.9 billion. Last year, the CRM industry registered $7.8 billion in global sales, based on preliminary revenue figures. The market is expected to continue to grow through at least 2012, when revenues are forecast to reach $13.3 billion...

A mass ...

NextWave Wireless has retained Deutsche Bank and UBS Investment Bank to explore the sale of its U.S. spectrum holdings in such cities as New York, Los Angeles, Chicago, San Francisco, Boston, Philadelphia, Denver, Houston and Detroit. The population in the regions covered totals approximately 251 million ...

Microsoft's Q3 earnings report is a mixed bag: Net income beat Wall Street expectations by 2 cents, and the company's projections for fiscal 2009 look solid. However, its Windows and Office sales were muted, and its outlook for the current quarter is disappointing ...

After Best Buy lost the laptop Raelyn Campbell had brought in for repair, the D.C. residentfiled a lawsuit demanding US$54 million from the company. That eye-popping claim -- and the publicity it engendered -- was the culmination of a long blog campaign during which Campbellrelated her frustration with Best Buy's evasive behavior and enlisted friends and family to contact the retailer on her behalf...

Amazon has posted Q1 earnings of US$143 million, or 34 cents a share, and revenue of $4.13 billion, handily beating analyst predictions of 32 cents a share on revenue of $4.08 billion. These figures reflect the e-commerce giant's continuing sharp upward trajectory, with earnings rising 37 percent compared with the same quarter a year ago ...

Yahoo posted a healthy rise in profits for Q1, an increase fueled in large part by a US$401 million gain in the initial public offering of China's Alibaba.com. Net income rose to $542.2 million -- or 37 cents per diluted share -- from 2007 Q1's $142.4 million, or 10 cents per diluted share ...

It's official. With the general availability of Microsoft Dynamics CRM Online, Microsoft is now formally a player -- a big one -- in the online CRM space. Until now, the application was available only through the early access program Redmond launched in September 2007 ...

AT&T's wireless business unit was the main driver behind the telecom's eye-popping 22 percent increase in net income this past quarter ...

AT&T's wireless business unit was the main driver behind the telecom's eye-popping 22 percent increase in net income this past quarter ...

AT&T's wireless business unit was the main driver behind the telecom's eye-popping 22 percent increase in net income this past quarter ...

The big CRM news of the week was Salesforce.com's tie-up with Google to embed its CRM application in the search engine provider's productivity suite. Plenty in the industry were wowed by the development -- not all, though ...

Etelos has released a limited beta that provides access to offline data -- a chief requirement for any on-demand vendor. The feature,called "Apps on a Plane," allows any browser-based application from the Etelos Marketplace to exchange data with any other AOP-enabled app, CEO Jeff Garon told CRM Buyer ...

Taken aback by the intense outcry that arose over reports that it blocked or slowed down traffic to peer-to-peer file-sharing Web sites, Comcast has graciously offered to police itself ...

If you are in London on April 24th, you might want to check out the next monthly VRM Hub meeting. What is VRM, you wonder? ...

Salesforce.com and Google have announced the rollout of Salesforce for Google Apps, a product that combines Google's budding suite of productivity applications with the ubiquitous on-demand customer relationship management application. The two are already collaborators on Salesforce Group Edition featuring Google Adwords ...