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OPINION

Xbox Elite, HP Learning From Apple, Dads and Grads Gifts 2

Last week was HP's small business launch pitch. With each HP event I go to, I see more Apple influence -- particularly on the PC side. This event was focused onsmall business, but you can clearly see HP has changed a lot over the last 18 months. That is because the division -- at least in the critical marketing and product development roles -- is staffed largely by ex-Apple employees now...

OPINION

Social Networking: A Web 2.0 Revolution

For example, I recently wrote an article for the E-Commerce Times entitled "Electronic Portals: The New Generation of Board Preparation." These electronic portals make it possible to conduct paperless board meetings. All board members and interested corporate staff can not only see the board book evolve, but they can also provide added content and comments to this document. They can even synch their calendars with their board portal so that they'll have all of the relevant meeting dates...

OPINION

A Gala Tribute to Global Copycats

Low Entry Point: The global glut of advertising and Web-based cyberbranding has made it necessary for big and small companies around the world to feel obligated to play the global marketing game. To accommodate such an appetite, a junior staff with enough training to know how to cut and paste graphics on the Internet is more than sufficient to launch a major advertising campaign. The new announcement would be an embarrassment if it were projected toward the global realm. Yet in small foreign markets, a copied idea can flourish...

VoIP and the Emerging-Market Call Center

Yet the hurdles are many and varied: Large capital investments and a concomitant need for well-trained and educated staff -- along with equitable terms of investment, trade and income distribution -- are required if emerging markets are to realize the benefits Fertilizing the ...

Selecting Servers for the E-Commerce Operation

After years of hard work and careful design, the big moment has arrived -- you are finally ready to go live with your online retail operation. However, just one look at potential competitors such as Amazon, eBay, Wal-Mart and Target and it's readily apparent that these companies have likely spent millions creating and staffing their respective infrastructures. No wonder they rank among the most popular online shopping sites...

Designing a 21st Century Contact Center

"The wave layout appeals particularly to younger staff members," Bogue said. "They say it offers more visual interest and chances to interact. Supervisors find it helpful because they can quickly see any employee who needs assistance. And all employees seem to agree that it creates a feeling of energy in the workplace."

OPINION

Apple TV: The New iPod?, Hijacking the US Elections, Ideas for Dads and Grads

Last week Apple TV launched, and it appears Apple is following a similar script to what made the iPod a success -- but will it work this time? ...

SugarCRM Adds New Service Functionality

"We found that our customers need deep project management capabilities integrated into CRM," Harrick said. "Let's say a company designs Web sites for clients. It needs to manage feedback and interaction among the staff at every point -- from design to delivery." The new projec...

FCC Likely to Nix In-Flight Cell Phone Use

Martin cites technical concerns, including the potential for confusion in the existing wireless telecommunications networks. However, the idea has become a hot-button political issue as well, with FCC staff reporting receiving some 8,000 public comments on the idea, the majority urging the idea be grounded...

Social Engineering Blamed for Xbox Live Hacks

Ill-willed players on the Microsoft Xbox Live system managed to gain access to other players' accounts by using pretexting and other forms of social engineering to trick customer service staffers into revealing private information By making numerous calls to the Xbox Live cust...

Terra Soft’s Yellow Dog Linux: Taking a Power Position

The Terra Soft support staff was very helpful when the students got stuck on some finer level details that were beyond their expertise, he added The ray tracing demonstration on the PS3 was presented at the Game Developers Conference. However, other MIT students conducted addi...

Sun Unveils GlassFish V2 Beta for Web 2.0 and SOA Development

Sun Microsystems on Monday announced the immediate availability of the GlassFish V2 Beta. Sun also unveiled its new Web Developer Pack as well as the creation of a Java Specification Request 311 ...

Weathering the Call Center Storm

Recent, highly-publicized airline and product call center overflow problems have highlighted the serious and potentially humiliating problems that can occur when a call center is not sufficiently staffed to handle a crisis Ice storms, product recalls and a sudden run on ticket...

CASE STUDY

Web Services on Steroids

With less than 50 staff members and a seven-figure operating budget, Shaklee was saddled with legacy architecture and technology from the 1970s. Ken Harris, Shaklee's CIO, and his management staff developed a vision and detailed strategy for a Web-based global application architecture and delivery capability. Of necessity and desire, this strategy leveraged hosted Web services and specialized skill outsourcing from best-of-breed vendors...

Dell Invites Customers to Pick Favorite Linux Flavors

"Three months, I think, would be a stretch, and even six months would seem to be aggressive -- assuming that they haven't already been doing behind-the-scenes testing and QA (quality assurance)," Stephen O'Grady, an analyst for Redmonk, told LinuxInsider. "The difficulty is that they have to not only pick a distribution and QA it, but resource their call centers and support staff to support an entirely different operating system."

Novell: Suse Linux Enterprise Server 10 Ready for SAP

Novell on Tuesday announced that it has completed testing its Suse Linux Enterprise Server 10 with SAP's NetWeaver and MySAP business suite applications ...

OPINION

Colorblindness – A Usability Guide for Commercial Applications, Part 2

Colorblind people represent a significant but often neglected talent pool and consumer segment. Ten percent of Caucasian American men but less than one percent of women are estimated to have some form of colorblindness. Identifying opportunities to make products usable by as many people as possible, without degrading overall quality or performance, is a quality assurance function that is not always well understood or practiced...

Open-Xchange Community Project Now Open

Open-Xchange on Monday unveiled the opening of its Open-Xchange Community project and the availability of source code and development documentation for its latest AJAX-based e-mail and groupware technology ...

Biometrics: It’s All About You

One example on the enterprise side is the use of voice recognition for automatic telephone-based password reset systems, allowing corporate users to reset computer passwords without having to involve help desk staff Sensitivity of the voice recognition can be tuned, Allan note...

Microsoft to Take a Pass on Patch Tuesday

In addition to a busy beginning of March, many IT staffers in the United States have become occupied with the switch to daylight saving time, which Congress moved forward three weeks this year in order to save energy. Many computer systems don't have the change programmed in and require patching...

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