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Oracle has introduced a new single-tenant option for its Siebel CRM customers ...

RightNow has enhanced its retail industry-specific app with chat and feedback functionality -- changes that give users more outreach options to customers using self-service channels ...

A frustrated Best Buy customer has filed a US$54 million lawsuit against the electronics retailer in the Superior Court of the District of Columbia. Her complaint? Best Buy lost the laptop she had brought in for repair; the tech staff was evasive about its whereabouts; and the store refused to compensate her fully for her loss ...

A measure to extend amendments to the Foreign Intelligence Surveillance Act for three weeks failed to pass in the U.S. House of Representatives on Wednesday. The failure is a setback for Democrats who had been hoping for the extra time to hammer out a solution to a politically explosive issue: that is, whether and how to extend retroactive immunity to the telecom companies that cooperated with the federal government's program of eavesdropping without warrants...

eBay will be introducing its new fee schedule for sellers, along with some other administrative changes, on Feb. 18. Some sellers are so incensed over what they perceive as a raw deal, they're planning to boycott the iconic online auction site from Feb. 18 through 25 ...

On Monday, some BlackBerry users experienced their second outage is less than a year. For three hours, many -- but not all -- users were unable to access their e-mail accounts using their handhelds ...

"Opportunity computing" is a term that Danny Kolke, founder and CTO ofEtelos, has coined -- or at least introduced into general use in the CRM community, thanks to his recent post,"Utility v. Opportunity." ...

Microsoft has made a bid forDanger, the mobile software and services provider that designed one of the slickest devices on the market: the T-Mobile Sidekick ...

Salesforce.com has released its Spring '08 update, building on the Content and Ideas modules that debuted in its Winter '07 edition and boosting standard customer relationship management functionality ...

SugarCRM will be building out its global footprint and investing in its engineering bench now that it has completed its latest round of funding ...

You're reading the latest about the presidential primary campaigns and suddenly get a craving for coffee. An ad pops up on the screen: Starbucks is offering 10 percent off its afternoon skinny vanilla lattes. Coincidence? Not likely, if you're checking the news on your mobile phone. Look up, and you'll probably see a Starbucks across the street. You just got served a location-based ad...

Amdocs has introduced a new lineup of service offerings designed to help its customers make the transition to marketing their own products and strategies in the digital medium. Amdocs began realigning its product portfolio in this direction last year, when it introduced the Customer Experience Systems (CES) blueprint ...

eBay has taken the controversial step of banning sellers from posting negative comments -- or even giving neutral feedback -- about the buyers with whom they do business. The new rule, which will take effect in May, is apparently a reaction to sellers flaming buyers who posted negative information about them ...

It wasn't so long ago that the chief technology officer was sequestered in the IT department, cut off for all intents and purposes from the hub of enterprise power. It is different now, of course: The CTO position has grown in visibility over the last 10 years and become more closely tied to that of the CEO ...

Millions of protesters against the outlaw Colombian group FARC gathered in more than 140 cities around the world to protest its brutal tactics and to call for the release of the estimated 3,000 hostages the group still holds ...

There were approximately 40 million women among the 90 million people watching the Super Bowl on Sunday, and Pats fan Andrea Learned was one of them. The night was a letdown for Learned the sports fan -- but not for Learned the marketer and author of Don't Think Pink: What Really Makes Women Buy -- and How to Increase Your Share of This Crucial Market...

Swedish prosecutors are charging owners ofThe Pirate Bay, a peer-to-peer Web site, with "promoting other people's infringements of copyright laws." Hans Fredrik Neij, Per Svartholm Warg, Peter Kolmisoppi and Carl Lundstroem operate what is reportedly the world's largest BitTorrent tracker, connecting users to music, movies and other content on each others' PCs...

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Outrage rightly developed following reports that Megan Meier, a Missouri teenager, killed herself after a fictitious friend -- invented by the mother of a neighborhood girl -- left nasty messages on her MySpace profile. Prosecution has been considered but, so far, rejected ...

Qtrax, a new ad-supported music downloading service, has made a splash in the online music industry -- although it's debut was likely not quite what it had envisioned ...