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Desktops crash all the time, but e-mail is forever. Or so some 14,000 customers ofCharter Communications may have thought until they tried to log on recently and found their messages and photos gone and never to return ...

ATG is building out its personalization feature set with the US$10 million acquisition of best-of-breed vendor CleverSet. It is the first acquisition the company has made since its $48.3 million eStara deal in 2006 ...

Of all the groups that have hurt the movie studios' financials through illegal file-sharing and piracy, college students have been the most egregious offenders, the Motion Picture Association of America has long maintained. In fact, it provided statistics two years ago that blamed college students for more than 40 percent of the film industry's losses...

Prior to Tuesday, there were still a few investors optimistic that tech stocks would remain the proverbial safe haven. It was a reasonable stance, given that the focus of responsibility for the mounting economic troubles in the U.S. has been the housing market ...

European approval of Google's US$3.1 billion acquisition of DoubleClick may be in doubt as privacy hearings held by the European Commission get underway. The hearings are focusing on whether Internet protocol, or IP, addresses should be considered personally identifiable information (PII) ...

Optimizing the value of customer data and respecting customers' privacy are two immutable and opposing forces that companies always try to balance -- usually unsuccessfully. Few for-profit firms have proven themselves able to avoid challenging the privacy boundary when captivated by the lure of data monetization ...

Alltel has joined the ranks of service providers offeringmobile customer relationship management functionality to their business customers. The wirelesscompany has introduced SalesNOW, a contact,activity and deal management Web app designed for the BlackBerry mobile device ...

Step aside, boob tube. Online videos are becoming the primary form of media entertainment for many people. Web surfers spent about an hour more per month watching videos in November compared with January, according to the latest comScore Video Metrix ...

New stats confirm what many holiday shoppers already knew: Nintendo's Wii was the most popular game console of the season, with 1.35 million flying off shelves. Its popularity provided a huge boost to the industry, said theNPD Group, which issued the report ...

On the heels of Oracle's successful bid to acquire BEA Systems, SAP has provided the market and its customers with the first wave of products -- nine in total -- developed through its own US$6.78 billion acquisition of Business Objects last year. It has also revealed more details about its plans to integrate its product suite with the French business intelligence vendor's applications...

Salesforce.com has introduced a set of new tools with a pricing model designed to encourage adoption of its Force.com Platform as a Service product introduced last year ...

On Feb. 16, BizAutomation.com is planning a launch of an on-demand business suite that will include e-commerce, CRM, accounting and other back- and front-office features. There are other similar products on the market -- namely NetSuite -- but none, insists CEO Carl Zaldivar, that are geared specifically to the small and medium-sized business (SMB)...

Extol International, a business-to-business integration provider, has introduced a middleware application aimed at the upper midmarket. Business Extenders, a subset of its main product line, Extol Business Integrator, is designed to address a one-off pain point in the IT environment ...

Three months after BEA Systems rejected its first unsolicited offer of US$6.7 billion, Oracle announced that it will be acquiring the middleware and business process management vendor after all -- for $8.5 billion, or $19.38 per share. That's a 14 percent premium over its first bid and a 24 percent premium over BEA's closing share price of $15.58 ...

MySpace has introduced aggressive new measures to protect users -- particularly children and adolescents -- against sexual predators. Up until now the social networking site has made incremental changes to its policies, usually in response to parental or congressional outcry. This latest set of steps, however, are arguably the most aggressive the popular site has taken thus far...

CRM is all about the front office and those processes that affect or touch the customer. After 15-plus years of software development aimed at this space, you might think that there's nothing left to be said -- or, more precisely, done. You'd be wrong ...

Outsourcing phenom Infosys Technologies posted mixed third quarter results, causing its stock valuations to drop by some 5.6 percent midday Friday. It also reignited speculation that the Indian-based conglomerate's fortunes may be too closely linked to the U.S. economy ...

Oracle's steady march to integrate its string of multimillion-dollar acquisitions continues. Its latest meld is the PeopleSoft Enterprise CRM 9 application with the Oracle Customer Hub, with Fusion middleware serving as the common platform ...

The Federal Communications Commission will investigate claims made late last year that Comcast blocked customers from using file-sharing services, specifically BitTorrent. FCC Chairman Kevin Martin made the announcement at the Consumer Electronics Show currently underway in Las Vegas ...

The annual Consumer Electronics Show, now in progress in Las Vegas, not only highlights the must-have consumer products for the upcoming year, but also provides a forum for tech execs to share their philosophical musings on the future of their industry ...