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SAP may be putting TomorrowNow on the block. SAP acquired the company, which services Oracle subsidiaries PeopleSoft and JD Edwards, a few years ago as part of a larger drive to build out an independent stream of support and maintenance revenue ...

RightNow is leveraging two of its competitive strengths -- self-service and knowledge management -- to deliver a syndication widget in its November 07 release ...

Today, there are 165 agents in Capgemini's new 610-seat Customer Care & Intelligence (CC&I) center in Junction City, Kan., using Google Apps as part of their customer care activities ...

It is becoming increasingly unsafe to buy or otherwise conduct business online, according to the ninth annualCyberSource survey on e-commerce fraud ...

Advanced Micro Devices has received a welcome financial boost -- a US$622 million infusion of capital from Mubadala Development, a wholly state-owned enterprise of Abu Dhabi ...

OpenSpan, a Microsoft partner, rolled out an application integration platform that allows users of Microsoft's Customer Care Framework (CCF) 2008 -- which was also introduced Wednesday -- to link older applications and custom-built systems with the front-end agent desktop ...

Microsoft's monthly security update contains only two advisories -- not a bad number for the vendor, which in the past has rolled out fixes for a dozen or more flaws at one time ...

Former U.S. vice present and Nobel Peace Prize-winning environmental activist Al Gore has linked up with a Silicon Valley venture capital firm with similar street cred in the investment community ...

Another best-of-breed business intelligence vendor has been snapped up: This time, it is Cognos, which IBM has agreed to acquire for US$5 billion in cash, or roughly $58 per share ...

Microsoft's platform of online services and applications -- akaWindows Live -- has graduated from beta after two years of development ...

Microsoft is targeting the low end of the enterprise search market with the rollout of a free version of its Search Server 2008 Express ...

Sage Software has upgraded ACT by Sage for Real Estate 2008 (10.0) and ACT by Sage Premium for Real Estate 2008 (10.0) contact and customer management applications. These were introduced last year as ACT's first vertical offerings ...

MySpace and Facebook are the clear winners -- so far -- in the social networking wars, but Yahoo has fired an opening salvo in what may be the next heated skirmish: business and employment networking ...

Calabrio has upgraded its workforce optimization products, which go to market through several channel partners, including as an OEM (original equipment manufacturer) to Cisco's Unified Contact Center product line ...

Ottawa, Canada-based Wi-Lan has filed two separate infringement suits against 22 chip suppliers, equipment vendors and electronics retailers. The targeted companies include Acer, Apple, Atheros, Belkin, Best Buy, Broadcom, Buffalo Technology, Circuit City, Dell, D-Link, Gateway, Hewlett-Packard, Infineon, Intel, Lenovo, Marvell Semiconductor, Netgear, Sony, Texas Instruments, Toshiba, Westell Technologies and 2Wire...

Anticipation is building as Google prepares to formally introduce its social networking platform. Called "OpenSocial," it provides tools for developers to create applications and widgets that can be ported to any participating network. Partners that have signed on range fromFriendster toPlaxo to Salesforce.com -- and, most notably, in the last 24 hours, MySpace andBebo...

Verio, an erstwhile hosting provider, has introduced a new offering that places it solidly in the Software as a Service camp ...

Google is getting set to make a splash in the burgeoning social networking space with the introduction on Thursday of OpenSocial ...

Analytics software solutions provider Verint is leveraging the workforce optimization capabilities it developed -- and acquired -- for the call center space so that it can move into other areas ...

RightNow andDemandwarehave developed a new mash-up that integrates the former's CRM and customer service offerings with the latter's e-commerce suite ...