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EXPERT ADVICE

Amazon Vendors: Look at Direct Fulfillment Right Now

However, the way this surge will be handled is a concern for many. Amazon itself recently confirmed that it is facing fulfillment center capacity limitations, mostly due to four events: COVID-related staffing issues, the persistent demand for essential products, prioritization of items slotted for Prime Day, and regulator Q4 demands. Navigating these realities will certainly be a challenge -- but what exactly does this mean for vendors?...

EXPERT ADVICE

Best Practices to Improve the E-Commerce Checkout Process

Automation solutions may make the most sense for businesses depending on the number of countries they are selling into, the breadth of products, and the staff available to handle rates and regulations. There are solutions available for item classification, rate calculations, reporting, and returns filing that can integrate with other business systems. These include ERPs, ECMs, online retail platforms, and bookkeeping software to manage every aspect of the cross-border transaction lifecycle...

Credential Harvesting Attacks Take Aim at Video Meeting Apps

A basic step that organizations can provide to their staff is user awareness training to help those who normally interact with these phishing attacks learn to be suspicious of their email One tactic is for the user to manually check for clues that can be rather obvious. For in...

5 Cloud Computing Trends in 2020 and Beyond

A cloud-agnostic strategy will help to optimize an organization's ROI, introduce superior security and better performance, and above all else, protect in the event of a disaster scenario. The COVID-19 pandemic has highlighted this need greatly. Separating cloud services can protect a business if the local site was shut down due to staff having to work from home...

Holiday Shopping Forecast: Less Spending, More Empathy

"Instead of trying to define the new normal, retailers should embrace a 'no normal' and develop analytics capabilities that allow them to take in market, consumer, and sales data and make real-time decisions across consumer experience (digital and physical), promotions, e-commerce fulfillment, and associate staffing," he told the E-Commerce Times...

OPINION

Never Complain, Never Explain

The Register story was about Oracle reducing its developer staff of about 400 people for the product. This was supposed to be a) a bad thing generally and b) something vaguely underhanded brought to you by the company of Larry Ellison lore and legend Well? Maybe....

How to Protect Data From Natural Disasters

Most organizations surveyed have experienced tech-related business disruptions. These situations resulted in material impact in terms of either recovery cost or additional staff hours, direct loss of revenue, permanent loss of data, or damage to company reputation Data protect...

Return of Remote Workers Brings New Challenges to IT Heads

Most organizations will face common challenges with staff working in the same space again: How do they use elevators in office buildings?...

OPINION

Congress vs. Big Tech: Breaking Up Is Hard (and Stupid) to Do

When the problem is an abuse of excessive power, the one remedy that can work is to mitigate that power with more powerful oversight. Complaints are routed to that entity, who then aggregates them and decides on a response based on the nature of the complaint. The position has to be staffed well enough to be able to deal with the complaints and have enough authority to assure that the resulting punitive remedy, if the complaint holds up, is strong enough to change the underlying behavior. ...

World War II’s Indelible Influence on Technology

At 8:15 a.m. local time on the morning of Aug. 6, 1945 the first atomic bomb -- codenamed "Little Boy" -- was dropped from the B-29 "Enola Gay" on the Japanese city of Hiroshima. It was the first of only two times that an atomic weapon had been used in wartime, and while even 75 years later the event remains controversial. It was a testament to the technological process that occurred during the Second World War...

RESEARCH

Improving Company Performance

The inescapable conclusion is that businesses across North America are well-led and staffed with people who are engaged in their work. However, technology is barely adequate, and because of this, managers should devote their attention to improving systems whenever they think about improving overall company performance...

AI Advantages in the Wake of the Pandemic

Human error is a risk in these scenarios. It's difficult to monitor a large group of people to make sure they are adhering to the CDC guidelines. It also places a substantial mental burden on staff; the average human attention span is about 8.25 seconds, and many are distracted by emails, text messages, and constant notifications on their phones...

BEST OF ECT NEWS

HP’s Exemplary Reaction to COVID-19

It has rolled out new training, toolsets, and frameworks for managers because it recognized that managers are the critical link to ensuring operations, but many are untrained to manage highly remote staff It is fascinating and brilliant because even those of us who had formal ...

Prime Day Uncertainty a Dilemma for Amazon Sellers

Amazon canceled Prime Day, which is traditionally scheduled for July, in the midst of the COVID-19 pandemic -- when consumers were locked down in their homes and most stores and businesses were shuttered, or trying to function with in-person skeleton crews and support staff working from home...

Open Source Security Issues Exist: Deal With Them, Report Urges

The situation involves having open-source components implemented in an uncontrolled manner and potentially left in an insecure state with outdated, unpatched, and prone to vulnerability exploits. Without adequate knowledge of where and how OSS is used, the organization risks allowing vulnerabilities into their infrastructure of which the IT staff is unaware and thus cannot proactively address...

EXPERT ADVICE

The WFH Model Is Changing Customer Service for Good

Call centers have been forced into overdrive to change business processes and policies on working from home -- such as providing representatives with equipment they can use at home and scheduling staff in a way that ensures customers have access to service 24/7 -- while keeping in mind the unique challenges of balancing work life with home life...

Linux Foundation Offers Discount-Priced Cloud Engineer Bootcamp

Seepersad said the bootcamp "will help close the talent gap and ensure adequate staffing for companies seeking cloud talent." More engineers are seeking nontraditional forms of education -- like online courses and bootcamps -- that are reliable and offer practical experience, ...

Microsoft Sacks Editors, Gives Jobs to AI

The contractors hired through staffing agencies Aquent, IFG and MAQ Consulting were notified May 27 that their services would not be needed beyond June 30, The Seattle Times reported last week There was no mention of artificial intelligence in a statement provided to TechNewsW...

OPINION

Jack Dorsey and the End of Twitter

It is a science-based organization focused on quality, suggesting its mission might be broad enough to assume responsibility for ensuring the quality of social media posts. It would be a considerable stretch, though, and staffing would be more connected with fact-checkers than systematic hardware and software testing. So you might start with them for the general model but then move to create another fact organization mainly focused on the veracity of information. ...

Apple Gingerly Sets More Stores to Reopen

"The guidelines are very proactive and should do the job of keeping Apple's staff and customers safe," he told TechNewsWorld "By proactively checking shoppers' temperatures before they enter and requiring both workers and customers to be masked at all times, Apple should be ab...

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