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Microsoft Brings Group Chat Firm Into Its Fold

Microsoft has acquired one of the few providers of persistent, or group, chat functionality, a niche enterprise tool that is gaining rapid adoption, especially in the financial services areas ...

Motorola Sues Aruba for Infringing WLAN Patents

Aruba and Motorola have joined the now legion number of tech companies engaged in legal patent disputes. Motorola's subsidiary companies Symbol Technologies and Wireless Valley Communications filed a patent infringement lawsuit against Aruba Networks in the United States District Court for the District of Delaware ...

SAP Angles for Settlement of Oracle’s Corporate Theft Lawsuit

SAP clearly wants an out-of-court settlement of Oracle's suit against it for intellectual property infringement, based on a joint SAP-Oracle case management conference statement filed in the U.S. District Court in the Northern District of California ...

RightNow 8.2 Zeros In on Emotion Detection

RightNow continues to build out its multi-channel capabilities with its latest quarterly upgrade, version 8.2. New features in this release include emotion detection and other customer feedback capabilities as well as the ability to turn on certain parts of a knowledge base to the public ...

SaaS Best Practices, Part 2: Beyond Implementation

When hosted applications first burst onto the scene -- many people tend to forget that Software as a Service (SaaS) was spawned by application service providers, or ASPs, which were common in the mid to late 1990s -- they were viewed primarily as one-off applications that were not necessarily mission-critical. Customer relationship management (CRM) -- which many firms considered important, but not necessarily core to their operations -- was the perfect place to start. Fast forward five years...

Yahoo: Torture Case Has No Place in American Courts

Yahoo is asking a federal court to dismiss a lawsuit filed by a human rights organization that claims the Internet portal's cooperation with the Chinese government resulted in the torture and 10-year jail term of Wang Xiaoning ...

SugarCRM Adds Ajax E-Mail to 5.0 Beta Release

SugarCRM has released a beta version of Sugar 5.0, a platform upgrade that provides new development tools and a new Ajax e-mail client, and is based on a new so-called multi-instance on-demand architecture ...

Qualcomm Shows Confidence With $1.1B Stock Buyback

Qualcomm has repurchased and retired approximately 29 million shares of its stock during the last two months for approximately US$1.1 billion under its $3 billion stock repurchase program. Some $1.5 billion worth of shares remain authorized for repurchase in future periods, net of put options outstanding, under the stock repurchase program announced on May 22, 2007...

SaaS Best Practices, Part 1: Implementation Checklist

Several years ago, the only way to obtain an enterprise application was through a long, arduous and expensive system implementation of on-premise software -- and oftentimes, after all the hard work, the project would still quietly be considered a failure ...

New York Cabbies Ready to Walk Over GPS Plan

A group of New York City taxi drivers say they are going to strike for at least two days in September to protest a regulation calling for all city cabs to be equipped with GPS (Global Positioning System) tracking technology ...

OMG: Picking a Prez Web 2.0 Style

MTV and MySpace are partnering to give voters greater access to the politicians running for U.S. president in 2008. They plan to hold a total of 11 hour-long dialogues from September through December, held on college campuses nationwide ...

Steamed Employers Slamming the Door on Facebook

Employers are denying a growing number of workers access toFacebook, the now ubiquitous social networking site, a Sophos survey shows. The poll queried 600 visitors to the Sophos Web site over a period of weeks earlier this summer ...

Avaya Upgrades Self-Service Platform

Avaya has made a significant upgrade in three self-service offerings that it introduced at the beginning of last year ...

MTV, RealNetworks, Verizon Gun for iTunes

MTV and RealNetworks have formed a joint venture that will utilizeVerizon Wireless' distribution capabilities in an effort to dislodge Apple's vise-like grip on the online music space ...

Sage Puts ACT! Users Behind the Dashboard

Sage Software released a new version of its long-standing ACT! application -- a release timed to coincide with the application's 20th anniversary ...

Skype: Patch Tuesday Led to Blackout Friday

Skype said that a Microsoft patch downloaded on Patch Tuesday triggered a bug in its software that eventually resulted in the IP (Internet Protocol)-based service going dark for nearly two days ...

SAP, Dell Collaborate on Retail Offering

Dell and SAP are collaborating to offer retailers an easier way to buy computer hardware and SAP for Retail. It is offering hardware certified to be used on SAP for Retail, specifically, Dell's Retail OptiPlex 745 POS systems and Dell PowerEdge servers ...

Sony Talks Trash

Sony has partnered with a U.S. waste management company to provide customers with an easy way to recycle their old TV sets and other Sony-branded products. The Japanese firm has tappedWM Recycle America, a wholly owned subsidiary of Waste Management, for the Sony Take Back Recycling Program ...

SaaS Drives Sizzling Q2 for Salesforce.com

Software as a Service (SaaS) pioneer Salesforce.com exceeded analyst expectations for its second quarter, registering net income of US$3.74 million -- a 3 cent per share increase -- and revenue of $176.6 million. The Street had been expecting it to bring in just $174 million in sales ...

Microsoft Stitches Up Desktop Flaws

Microsoft has fixed six critical and three important desktop application vulnerabilities in this month's Patch Tuesday release ...

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