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Call center software developer CosmoCom normally has an appetite for enterprise-scale customers. Now, it is employing a new business model with a product introduced in South Korea aimed at small and mid-sized businesses ...

Microsoft is slated to garner the majority of IT development spending over the next six months, according to a survey of more than 300 developers by Evans Data ...

If the reports of Avaya's acquisition are accurate, Texas Pacific Group and Silver Lake Partners are near to closing the largest leveraged buyout of a computer networking company ...

ChoicePoint is still doing damage control two years after identity thieves set up fake businesses and bought personal information on 163,000 U.S. residents from the data broker ...

In the never-ending war against spam, the good guys say they have chalked up one significant win: the arrest of 27-year-old Robert Alan Soloway, alleged to be the world's most prolific spammer ...

CBS has acquiredLast.fm, a social networking Web site, for US$280 million. The London-based operation focuses on music and has more than 15 million active users ...

Avaya is reportedly negotiating with private equity companies and at least two competitors about selling portions or all of its multifaceted telecom portfolio ...

What should companies do -- and what should they refrain from doing -- when reacting to blog postings about their products or services? Robert Cox, president of the New York-based Media BloggersAssociation and a consultant to consumer packaged goods companies, has veryspecific ideas on the subject ...

A lawsuit that began as a quest to reimburse customers for alleged collusion among telecom providers to lock upstart companies out of the market and keep prices high has ended with new restrictions on how such class action suits can be brought into court ...

Oracle has taken what it deemed to be the best CRM features from Siebel 8 and PeopleSoft 9, as well as some of its own native functionality, and incorporated them into its latest E-Business Suite release, version 12 ...

Through both words and actions, executives from Salesforce.com and Google have made clear they hold each other in high esteem. Just how deep that mutual admiration runs is suggested by a report in Monday's Wall Street Journal that the two companies are working through details of a potential partnership ...

Interactive Intelligence has introduced a mobile offering that duplicates many of the IP telephony functions available to workers on their desktop phones ...

Executives of Web 2.0 companies and some members of Congress are pressing for a reversal of the Pentagon's decision to block access to several popular Web sites on military networks ...

Two private equity investors have agreed to acquire Acxiom, a provider of customer data integration technology, data products, database services, IT outsourcing, consulting, analytics, and privacy services ...

Private equity heavyweight the Blackstone Group is taking another publicly traded software company private. It has announced it will purchase Alliance Data Systems for US$7.8 billion, including the assumption of certain debt, or $81.75 per share in cash. That is a premium of 30 percent over the $62.96 share price with which Alliance Data closed the day prior to the announcement...

At its annual Insights business partner conference recently, Sage Software rolled out a new iteration of its SalesLogix application which, given the number of advancements the platform offers users, is deceptively numbered version 7.2 ...

Oracle has entered the product lifecycle management (PLM) niche with a flourish through its acquisition of best-of-breed vendor Agile Software ...

Citing limited bandwidth and potential security issues, the Pentagon has cut off U.S. troops' access to several social networking and other high-volume Web sites. Soldiers can still post to MySpace and YouTube -- two of the banned sites --but only from outside networks ...

It has taken some time to assemble the ingredients, but the CRM (customer relationship management) industry is finally poised to deliver robust mobile offerings. If you think you've heard this before, that's because you have -- in 2004, in 2005 and, yes, last year as well ...

Salesforce.com continues to carve its user base -- and prospective user base -- into finer and finer niches, which it then targets with new products. The rollout of the Cisco Unified CallConnector for Salesforce.com exemplifies that strategy ...