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Microsoft Raises Stakes in Paid-Search Game

AdLab, which is a joint effort of MSN's adCenter and Microsoft Research, is located at a state-of-the-art lab in Beijing staffed by more than 50 researchers. It is part of Microsoft's adCenter initiative, launched last year to target the search market Microsoft gave the audien...

Siebel: Turnaround or Last Hurrah?

Still, the announcement triggered plenty of speculation as to what else could have fueled sales. Theories have ranged from Siebel's sales staff pushing the envelope in order to land a plum job at Oracle once the acquisition is complete to Oracle promoting Siebel products over PeopleSoft's CRM apps before the deal is even closed...

It’s 2006: Do You Know Where Your Customers’ Buying Strategies Are?

Enterprise selling. Has this ever become a loaded term in enterprise software circles. Many of the world's largest companies will send in dozens of sales reps, pre-sales technical support staff, and sales managers when they see an opportunity deemed as "enterprise." What this should really mean is that the strategies of your company and your buyer are so intertwined that it's impossible to see who is the buyer and who is the seller. It's more than just selling a solution; it's the fulfillment of a vision together. It's not about headcount on sales calls -- it's about aligning your company's vision with your prospect's -- and showing that you can create value in the form of their objectives being accomplished. Some companies destroy the value they could create for prospects by putting too many resources into sales cycles.

‘Google Factor’ to Drive Tech Exec Hiring in ’06

"Baby-boom retirements and a shortage of IT graduates are expected to create a shortfall in skilled technology workers at a time when regulatory deadlines and long-delayed upgrades demand additional staff," said David Dunkel, chairman and chief executive of Kforce ...

INDUSTRY ANALYSIS

Demystifying Web Services in CRM

There's a ton of experimentation going on with Web Services, specifically with IT staffs dabbling in development. They are starting to demonstrate that object-oriented programming tools can deliver now. One company has been able to synchronize multiple order-capture systems using Web Services they created on their own, for example. The payoffs for this work are more order accuracy and efficiency...

Home-Based Customer Care Market Set to Soar

Though still in its nascent stages, it has been clear for some time that home-based customer care could change the business case for the contact center, Loynd said. "There are a number of situations in which using a home-based agent model is more appropriate than outsourcing customer care to a center staffed by agents," he noted...

Blueprint Drawn for Mobile Device Security

There are also issues about how vendors will implement these security checks. "We have heard that some carriers want to use the TGC work to prevent users from downloading ring tones from competitor's networks," said Seth Schoen, a staff technologist at the Electronic Frontier Foundation, a group that monitors civil liberty issues. The group objects to such applications of the technology because it would limit consumers' choices...

Sony Settles Spyware Class Action Suit

EFF Staff Attorney Kurt Opsahl said while Sony agreed to top production of the flawed and ineffective DRM technologies, "We hope that other record labels will learn from Sony's hard experience and focus more on the carrot of quality music and less on the stick of copy protection."

Study: Data Loss, Network Vulnerabilities Top Security Issues

One of the computers held 2,500 encrypted credit card numbers of athletics department donors. Iowa State University information technology staff said the intruder could not have read the credit card numbers because they were protected by encryption But the second computer cont...

OPINION

Year-End Thoughts on Microsoft, Apple, Intel and Lenovo

Speaking of Windows, I'm one of those people who are increasingly upset with the corporate trend of overpaying CEOs and underpaying general staff. This becomes particularly pronounced when you read about competitions between CEOs for the most expensive parties or biggest yachts -- this kind of thing adds insult to injury to the burdens their employees already face...

Google, Microsoft Settle Suit Over China-Based Executive

Among the terms of the deal may be a ban to prevent Lee and his Google team -- at least, temporarily -- from recruiting other Microsoft staffers, as the software giant tries to prevent a brain drain of top talent from key areas of the company The case always seemed to be about...

OPINION

Corporate Governance: Panic in the Boardroom

What surprises me, however, is reading about board members who have been corrupted by senior corporate staff, post SOX. I find these instances totally remarkable; and I am amazed that some board members still risk their financial and physical freedom only because they have succumbed to greed, incompetence or timidity...

Research In Motion Vows to Fight NTP on Patents

Hundreds -- or thousands -- of patents may have been sought and granted during a time when the office was understaffed and otherwise ill-equipped to handle the flood of requests, attorney Steven Frank of Goodwin Procter told the E-Commerce Times "The result is an enormous pote...

Intel Drives BMW Racing, Technology Deal

BMW Group staff, for example, will convert corporate notebooks to Intel Centrino technology and will increase the use of Intel-based PDAs internally, the companies said The two firms will also develop an industry specification to allow for seamless integration of third-party d...

Customer Relations Managers Face Job Transformations – Part 3

The question of who to be responsive to comes up often for client relations managers, particularly at the facility level. While a client relations manager at a facility in India, InternationalStaff.net consultant Tara Bradford found that her role was often to be a facilitator and advocate for both sides in outsourcing relationships...

OPINION

Forecast ’06: Major Tech Trends and Companies to Watch

Another company that that has suddenly hit the digital home radar is Digital Deck which is staffed by a bunch of ex-TiVo executives. TiVo's platform was based on Linux, but the first thing the Digital Deck folks did is switch to Windows. But they didn't do Media Center-- they did embedded Windows, making this a thin-client device and the only one that effectively moves existing multi-media (music and video -- including DVD video) around the home today. It is also interesting to note that they use the VIA processor -- not one from either Intel or AMD...

OPINION

Tech’s New Advocate in the California Capitol

California Gov. Arnold Schwarzenegger rocked the political world this week with the appointment of Susan Kennedy, a Democrat and Public Utilities Commissioner (PUC) as his chief of staff. Republicans might feel snubbed, but Kennedy's appointment is good for the technology sector...

OPINION

Newspapers Struggle to Make Online Transition

I have a theory -- they don't want to hear from you because they don't have the staff to handle real customers and they're also pretty far behind in the automation department. They think they can't afford staff or technology because it's their job to deliver profits to the corporate parent, er, I mean deliver programming to the segments (that's not much better, is it?). When an entity or the people who manage it, feel they are compelled to repeat mistakes because they can't afford to do anything else -- that's the essence of disruption...

Microsoft Enhances CRM Offering

For businesses, the big advantage of that is the pool of IT professionals who have .Net skills already have the skills to work with Dynamics, Herbert said. That same advantage follows through to sales and marketing staff; one of Dynamics' most attractive features may be its enhanced Outlook integration, which has remained from version 1.2

Security Firm Reports Malware Threats Jump 48 Percent

Woeful policing of anti-spam laws and understaffed law enforcement units to fight spammers continue to make the practice an attractive pursuit. "If someone is going to go into crime, this is the crime to get into," he said Impact on E-Commerce...

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