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RightNow Technologies and Genesys will combine their customer service application suites to deliver a joint offering available the end of May ...

Unspam Technologies, a Utah-based antispam provider, has filed a federal lawsuit against so-called e-mail harvesters -- anonymous parties who collect addresses from Web sites and other lists, which they then sell to spammers ...

Unica has introduced a new version of its marketing resource management platform, Affinium Plan 7.3 ...

Adobe is making an aggressive push into open source with its plans to release the code for its Flex platform ...

How do you suppose a professor of computer science and engineering might use Web 2.0 tools? Assisting students to manage an intramural sports league online is probably not the first thing that would come to mind. That, though, is exactly what Yannis Papakonstantinou, a professor at the University of California, San Diego, does ...

In 2006, the U.S. high-tech sector employed 5.8 million people -- up by 146,600, or 3 percent -- according to a widely watched report on the subject fromAeA, a nationwide nonprofit trade association ...

Gadget geeks engaged in the digital equivalent of reading chicken entrails to determine which high-def format the market will ultimately embrace received mixed signals from the Blu-ray and HD DVD camps on Monday, which were promptly rebutted by the opposition ...

Continuing its drive to expand beyond servicing a company's front-end needs, Salesforce.com is making products developed for its AppExchange platform available to any company -- not just buyers of its flagship CRM application ...

SAP is, as CEO Henning Kagermann said, off to a good start with its 2007 Q1 earnings -- especially after its less-than-stellar final quarter in 2006 ...

Research In Motion's service outage earlier this week occurred because a new BlackBerry storage feature had not been sufficiently tested, the company said on Friday ...

Giving users a hint of what to expect when Fusion is rolled out, Oracle has introduced its Application Integration Architecture, an open standards-based platform for integrating software from its various product lines ...

You don't have to be a Democrat to scoff at the White House's recent assertion that some e-mails related to the recent firing of eight U.S. attorneys may be permanently lost. You just have to know something about networking and computers ...

Research In Motion has restored service to millions of BlackBerry users in North America who lost their connections Tuesday night ...

Private equity investors are interested in acquiringBCE, the parent company of Bell Canada, the country's largest telecom provider. BCE has confirmed news reports that it is indeed in talks with pension fund managers to take the company private ...

The U.S. government has received the not-so-stellar grade of "C-" in an annual report card on its IT security practices. The good news is that compared to earlier rankings mandated by the Federal Information Security Management Act, or FISMA, the government has improved its score ...

Jennifer Goodwin is on a mission -- and a budget that doesn't go beyond five digits. Goodwin is gearing up to expand her company,InternetGirlFriday.com, which provides virtual business administrative support ...

Oracle will be releasing a Critical Patch Update next Tuesday that will remedy 37 vulnerabilities across several product lines, including 13 in the Oracle Database and five in the Application Server ...

Facebook.com, which has attracted legions of 20-something and younger users with its interactive tools and general networking concept, is getting ready to unveil a redesign with new features that make the Web site easier to use ...

Salesforce.com has announced its first move in what is likely to be a larger push into the content management space: the acquisition last month of Koral Technologies. Salesforce.com is leveraging the small company's technology and content management platform as the building block for Apex Content, its own content management initiative ...

An application currently in beta on Salesforce.com's AppExchange is designed especially for politicians in campaign mode. To be called (what else?) "CampaignForce.com," the product will be available in a few weeks, according to Dan Burton, senior vice president of global public policy at Salesforce.com ...