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American relations with China may be seen from both a political perspective and in regard to how U.S. firms are seeking to enter the Chinese market. We begin here with the political perspective and then examine strategies for U.S. firms seeking to enter Chinese markets ...

"The cost case needs to be well thought through and needs to take into account initial purchase costs, maintenance costs, installation and commissioning labor charges, cost of training support staff in what could be a new technology," he said The structured evaluation should t...

During a recent vacation in Vegas, I noticed the buzz around this merger is pervasive -- you literally can't pick up a magazine or newspaper and not read about it. What is so intriguing is the affect the entire merger is having on its own -- and its competitors' -- loyalty programs. Friends in Vegas say that Harrah's is betting heavily that its Total Rewards customer loyalty program will be a significant factor contributing up to 90 percent of the revenue projected for the combined firm. IT staffs at Harrah's are already getting ready to start integrating with customer loyalty programs and processes at Caesar's. This integration is central to the success of the merger...

Here we examine HR categories for general Indian call centers staff, compare pay scales and look at strategies for retention. The impetus for this discussion came from our ongoing tracking of a new call center in Navi Mumbai called Purple Support Services, whose manager Mahesh Iyer provided salary data that we compare to other locations...

As he became more successful, he seemed to develop certain traits that were quickly picked up by his staff. After a while, these traits permeated his entire organization The Bad Traits...

HP said the restructuring and staff cut of about 10 percent -- which came in at the low end of various analyst projections made last week, some of which called for up to 25,000 jobs to be hacked -- would "simplify its structure, reduce costs and place greater focus on its customers." The cuts will save HP up to US$1 billion this year and $1.9 billion a year going forward...

In the future, traditional call center services will form a small portion of the revenue generated by companies with commercial call center operations. We will see more firms such as InfiniLogic in Karachi, which generate less than 20 percent of their revenue from call center services. The other 80 percent is generated by their technology products and services, and by Web site-content-creation work performed by their Karachi-based staff...

The Harvard Business Review a few months ago reported that external CEOs have an 18-month expected incumbency often because they simply can't adjust to their new staff and company What If ...?

Staff at the FCC have reportedly forwarded recommendations to commission members, advising them to approve the merger. While staff recommendations are not binding, most observers believe the merger will enjoy clear sailing Meanwhile, both Sprint and Nextel shareholders are sch...

"Even if Novell tanks in it's efforts, having made the transition to open source will allow a business to continue development and operation since it's based on free/open source software," Blomquist said. "It's just a matter of finding and training service and support staff." ...

The cable outage caused widespread economic damage and disruption in Pakistan, with 3,000 staffers reportedly laid off among the roughly 30 call centers that did not have backup capacity. Nine call centers in Pakistan reportedly had backup satellite connections provided at no cost by the government, although with latency rates at 450-550 milliseconds. The limit for commercial operations is 500 milliseconds for American clients...

About this time of the year, many manufacturers start believing their markets are saturated. Sales cycles are too quiet in July and August, and everyone from the CFO to the custodial staff get nervous. Too often manufacturers mistake a larger-than-normal dip in a sales cycle for market saturation. On the other hand, there are those companies faced with real market saturation -- and their plummeting prices every day just underscore how impervious their markets are to price as their lone remaining differentiator...

Microsoft said the technology demands of a midsize business can be as sophisticated as the largest enterprise, but IT management is significantly limited by modest staff and budget resources. The company figures most midsize businesses have just a few IT people on staff to keep all aspects of the business running and said its bundle can help create efficiencies and cost savings...

"Look at what's happening with this," Sherman said. "You've got the entire Google engineering staff versus this one hacker. Google is probably going to be able to take care of the problem pretty quickly and easily." Sherman notes that Google is using an open-source platform th...

Call centers in India using connections through the Reliance Group, India's largest corporate conglomerate, to SMW3 to reach customers in the U.S. were experiencing service outages for the past day, they reported to InternationalStaff.net, a company that specializes in offshore process migration, call center program management, turnkey software development and help desk management...

New centers might not prequalify for higher value work unless the client is ready to send training staff to the facility -- either their own staff or those recruited from a project management firm. Or, as in the case of facilities such as Purple, clients might have established a good track record with the facility's managers from those managers' tenures at other facilities...

"The ruling is going to unleash a new era of legal uncertainty on America's innovators," Fred von Lohmann, senior staff attorney for the Electronic Frontier Foundation (EFF), said. "By focusing on intent, the Supreme Court has opened the door for lawyers to sue to see the minutes of engineering meetings, the drafts of marketing plans and internal e-mails. That's an expensive proposition."

Both products reflect on AMD's primary strength -- strong partnerships -- and the ability its executives have to relate directly to the common man and woman -- something that is almost unique in the technology market today. If you ever see them at a gaming event like E3, you see gamers talking to gamers rather then dry corporate presentations from people who appear to not even understand why people would want to play games. It is this connection that makes AMD strong and this behavior flows right up through their executive sales staff all the way to their CEO...

According to Gina Jones, formerly the operations manager at an InternationalStaff.net contract facility in Hyderabad, India, small facilities starting at the same scale as Purple usually have a lifespan of two and a half months. This contributes to the 90 percent failure rate for commercial call centers in India and makes it harder to distinguish the facilities that are bound to fail from those with healthy outlooks...

"The problems that we had, we believe, were primarily due to Vonage's staffing levels not keeping up to their growth levels," Rothberg said. "The people that we dealt with seemed competent and caring, but there wasn't the follow through that I expect from leading companies." ...