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Research In Motion (RIM) will take a US$250 million charge to reduce previously reported GAAP (generally accepted accounting principles) earnings going back to 2004 to account for backdated stock options ...

Without a doubt, adoption and use of radio frequency identification (RFID) accelerated dramatically when Wal-Mart and the Department of Defense gave their respective suppliers marching orders to implement the technology ...

When Oracle announced it had agreed to buy the established business intelligence vendor Hyperion for US$3.3 billion, executives did not waste time explaining one of its motives ...

Etelos, a provider of open source hosted Web 2.0 applications, has released a beta version of a CRM tool designed to work with Google Apps, a commercial suite of office applications Google introduced last week. The Etelos product is integrated into Google's platform ...

Oracle has agreed to buy business intelligence (BI) heavyweight Hyperion Solutions for US$3.3 billion in cash. The move follows SAP's acquisition of BI vendor Pilot Software last month, illustrating the trend among enterprise resource planning (ERP) providers to enhance their operational backbone products with performance management, a subsector in the business intelligence space...

As it does every year,Beagle Research has investigated emerging technologies and developments in the CRM space, singling out for accolades a handful of leading companies in its report -- aptly named CRM WizKids ...

Salesforce.com officially unveiled its new software for the wealth management industry, confirming rumors that it won a 25,000-seat contract withMerrill Lynch to deploy the application ...

Small businesses have typically shied away from complex software deployments. CRM, for instance, still has a low penetration rate in this end of the market despite the number of offerings from such firms as Microsoft, Salesforce.com, FrontRange, Sage and others ...

As the Microsoft v. AT&T case wound its way through the U.S. court system, warnings abounded that an adverse ruling could seriously complicate software companies' global manufacturing and sales strategies ...

As the Microsoft v. AT&T case wound its way through the U.S. court system, warnings abounded that an adverse ruling could seriously complicate software companies' global manufacturing and sales strategies ...

As the Microsoft v. AT&T case wound its way through the U.S. court system, warnings abounded that an adverse ruling could seriously complicate software companies' global manufacturing and sales strategies ...

AOL is extending the time period in which Swedish online marketer TradeDoubler can consider its acquisition offer. AOL, a unit of Time Warner, in January offered to buy the firm for US$900 million in cash with an acceptance offer to expire Feb. 19. The new deadline is March 14 ...

Last year, when Wikipedia founder Jimmy Wales announced plans to launch a new search engine in the first half of 2007, everyday users of this now ubiquitous tool wondered what Wales could do that Google couldn't. However, the search engine community knew better ...

A federal jury has ordered Microsoft to pay US$1.52 billion to Alcatel-Lucent for infringing on two patents that convert audio into the digital MP3 file format ...

SAP has acquired business intelligence (BI) vendor Pilot Software for an undisclosed sum ...

Google Apps, first launched as a free service in August 2006, is now a commercial product available to users for US$50 per user account per year ...

Genesys has introduced a major upgrade to its contact center product line, the Genesys 7.5 Customer Interaction Management Platform, and also released VoiceGenie 7.1, which offers built-in support for video contact centers ...

The U.S. Supreme Court is hearing oral arguments Wednesday for a patent case that could impact how manufacturers configure and sell computers overseas, and to what extent U.S. patent laws can be enforced in foreign countries ...

The U.S. Supreme Court is hearing oral arguments Wednesday for a patent case that could impact how manufacturers configure and sell computers overseas, and to what extent U.S. patent laws can be enforced in foreign countries ...

The U.S. Supreme Court is hearing oral arguments Wednesday for a patent case that could impact how manufacturers configure and sell computers overseas, and to what extent U.S. patent laws can be enforced in foreign countries ...