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Conserving Staff Time The goal of both of these systems is to offload repetitive tasks from customer service representatives, who represent a recurring expense, to devices that have a one-time charge. When combined with speech-to-text and/or text-to-speech technology, speech r...

Has India's information technology (IT) outsourcing boom peaked? There have been predictions that India will lose most of its outsourcing firms in the next two years. IT industry wages in India reportedly rose an average of 12 percent in 2004 and are projected to increase by another 15 percent in 2005 ...

To that end, the ArtsPass staff and contributors develop lesson plans so students do not view programs in isolation. As a result, teachers and students get more than a one-shot exposure to drama "We are very proud of our developing database of lesson plans," Humphrey said....

Corporate IT staffs are being put in a bind: They are providing users with cell phones that cost at most a few hundred dollars, yet employees rely on the devices to access corporate data that can be worth millions. Strong security checks are crucial to make sure that enterprise information is protected whenever users access it, but the reality is that many cellular networks offer only rudimentary security features...

"Restoring data from tape can be expensive, unreliable and time consuming, often involving manual intervention by IT staff," Paquet said. "Some organizations are finding that disk-based backup offers a much more rapid and reliable way to handle recoveries." Analysts said disk-...

In the U.S. and Britain, "copyright law" has already been added to the three Rs; and the members of the Big Four music cartel routinely invade classrooms pushing "educational" programs to kids, with teaching institutions acting as sales and marketing outlets, and administrators, supported by taxpayers, working as unpaid staff...

MphasiS hired former Citibank executives to assist MphasiS in obtaining and implementing Citibank outsourcing contracts. The prices quoted by MphasiS to the project management firm InternationalStaff.net in 2002 were $18 per production hour, compared to $15 to $16 for competing firms. According to MphasiS representatives, their prices were justified on the basis of the security and reliability offered by MphasiS for call center services...

"Best practices will win our channels back from competitors." This is an excuse used when any given manufacturer doesn't have a grasp of channel management fundamentals. Execution, higher performance goals, re-aligning, and, if necessary, replacing key staff must be considered if best practices are going to be achieved. Best practices are neither a substitute for a strong grasp of the fundamentals of a channel strategy nor for true commitment to responsiveness.

The latest development in Sun's open-source evolution is the creation of an OpenSolaris Advisory Board. The company announced the names of five individuals selected to participate in the board on Monday. Those individuals include independent consultants, engineer consultants, the co-founder of the Apache Software Foundation and two sun staff members...

The three other members on the advisory board are Roy Fielding, chief scientist at Day Software and co-founder and member of the Apache Software Foundation, Simon Phipps, Sun's chief technology evangelist, and Casper Dik, senior staff engineer at Sun As outlined in January, S...

According to Vasant Subramanian, the manager of an InternationalStaff.net contract facility in Kolkata, India, successfulingredients for high volume BPO work, such as insurance claimsprocessing and medical billing, are: Define procedures....

Hurd spent the morning on a conference call with analysts. Speculation is rife that he may choose to split off HP's most profitable unit -- its printer business -- a move Oltsik said he believes is the right thing to do. So far, Hurd has held back from discussing his strategy for the company's future. He did say his first order of business would be to meet HP staff and learn how the business units operate...

Attorney Steven Frank of Testa, Hurwitz & Thibeault told the E-Commerce Times that hundreds or thousands of patents might have been sought and granted during a time when the office was under-staffed and otherwise ill-equipped to handle the flood of requests "The result is an e...

Touchstone's approach to quality has contributed to its backlog of client volume. It has enough new work queued up to double the size of its facility tomorrow, but instead is doing a controlled expansion of 30 to 40 new staff per month. By the end of 2005, it anticipates having 600 people and expanding out from its current facility...

"Businesses that have antivirus protection at the e-mail gateway could be undoing all their good work by allowing staff to use IM services that they download and use on their own," Cluley added So far, the dramatic rise of fraud via phishing and other means has yet to put a da...

To meet that need, Mitchell tore down the existing customer service framework at Network Solutions and rebuilt it from the ground up. The result is a staff of newly schooled customer service agents trained to solve problems and support an enhanced offering of Web-building services...

In most cases, it is not economical or safe for IT staffs to patch everything. Thus, the Skybox solution provides a feasible and reliable alternative to help most enterprises identify priorities Compliance Issues...

Last year I wrote about this phenomenon, pointing out that these developers represent an army of off-the-books staff working to improve the overall offering at the same time that they are seeking to penetrate the hosting vendor's subscriber base. This development prowess has the effect of putting a small company on equal footing, more or less, with larger rivals like SAP and Siebel and a host of other enterprise application companies...

Once again, your goal here is to understand the strength of your IT executive staff and the policies around them. Mistakes are one thing, but if you find cover-ups or incompetence, you clearly have a problem Benchmarking...

Many companies in the manufacturing supply chain use these agents. Manufacturers of electronic components, chips, board assemblies and similar items often have little or no sales talent on staff. Agents are different from resellers, functioning more like commission-only captive sales representatives. They get territories and quotas and work on contracts that frequently run for a year. Like a baseball pitcher, an agent can be yanked from the game in a flash -- all a manager has to do is walk out of the dugout and ask for the ball...