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The Public Information Office (PIO) of the Copyright Office is another key component of the dissemination of information. Last year, the PIO answered over 118, 000 telephone inquiries, 42,000 e-mail inquiries and 13,000 letters. In addition to these direct inquiries, the register and her senior staff spoke at more than 40 symposia, conferences and workshops on various aspects of copyright law. A significant portion of these speeches addressed copyright issues posed by digital content, the Internet and current technology. To increase our ability to reach more areas of the country, we have also begun to use video conferencing to interact with university and library groups around the country...

This is done in conjunction with FraudEliminator staff going out and identifying dangerous sites Foolproof Operation...

They've succeeded in turning a substantial number of American universities into sales and marketing divisions with senior staff acting as willing and unpaid assistants Police forces and other law enforcement agencies around the world now routinely put aside matters of national...

However, staff at the European Commission, which administers the EU, said it is concerned that Microsoft will essentially undermine the effort by billing the new version of the operating system as "Windows Reduced Media Edition." Sharing Code...

Bailey said the powerful central management toolset in Spy Sweeper Enterprise has allowed his staff to be much more efficient in dealing with spyware threats "It allows us to do in one hour what until recently would have required more than 100 man hours of individual desktop i...

Electronic Frontier Foundation (EFF) staff attorney Fred von Lohmann noted that the primary issue is the longstanding court stance that technology, even if it is assisting in illegal copying or pirating, is not itself a source of liability. That stance derives from the 1984 Betamax case. While more recent court rulings have found that users of technology can be held liable for copyright infringement, the providers of that technology have not been...

Process: Call center processes must become self-configuring. No one can remember everything, so a self-configuring call center must have the ability to access and present in real time the information -- not just scripts -- that call center representatives need during a call to solve problems and make appropriate offers. It must also catalog and track employee skill levels and be able to train the staff by managing time during off peak hours to ensure that each staff member is up to date on the latest advances in product, messaging and positioning...

Suppose you're the boss. Even if you dug a tunnel from your house to your work, and came up through a hole in your closed and locked office, the staff would still know the boss was in the building. Why is this important to understand and accept? We all agree that happy custome...

"Bugs Bunny" bugs@internationalstaff.net In the business e-mail addresses that you use, confirm that your personal name (shown within the quotation marks in the address above) is both professional and consistent with how you would like to be addressed (minus titles, in most ca...

David Jilk, CEO of Xaffire, a Web application management software provider, agreed that infrastructure is an issue going forward. His firm partnered with Jupiter Research and Internet Retailer on a recent survey conducted with 220 online managers. The survey revealed that 51 percent learn about their sites' Web errors from their shoppers, not the information technology staff...

Almost any networking software is included in the definition, maintainedJason Schultz, a staff attorney with the Electronic Frontier Foundation inSan Francisco. "So it includes Web browsers, instant messaging -- all kinds ofInternet software," he told TechNewsWorld Unprecedent...

Tara Bradford, an outsourcing client liaison manager at an InternationalStaff.net contract facility in South India, provides the following tips on what to avoid in e-mails: Do not write a book....

Cost Savings, Staffing The new combined business unit will be headed by Vyomesh Joshi, a 24-year HP veteran who has served for three years as executive vice president of the Imaging and Printing Group....

Cisco expects to close the deal by the end of April. The company did not detail its specific plans for the firm or its workforce of 175 people, but a Cisco spokesperson indicated it was interested in keeping the bulk of Airespace's staff, calling it a "proven team of wireless experts."

Call center operator InfoCision Management Corp. is adding teleservices representatives. Over the coming months several hundred people will join the company's call centers in Ohio, West Virginia and Pennsylvania. The company also is working on plans for a new call center that will, if built, employ 100 to 200 additional staff by June. The majority of new hires will take call center rep roles, but InfoCision will pull in new managers, too...

Tara Bradford, an outsourcing client liaison manager at an InternationalStaff.net contract facility in South India, provides the following tips on how to use e-mail effectively Use informative subject lines....

SpySubtract Enterprise can save IT staff hours of downtime trying to clean a badly infected PC. The free access to InterMute's SpySubtract Rx, a Web-based ASP spyware cleaning product, lets administrators automatically scan and clean the PC from the Web without installing any software locally...

Just as many companies that adopted CRM applications years ago often failed to use the data they collected, call centers that tape inbound calls for regulatory compliance and quality assurance often lack the time and the staff to listen to the calls and learn from them Enter s...

Fred von Lohmann, who, as a staff attorney for the Electronic FrontierFoundation in San Francisco, knows a thing or two about trading briefs incourt with the likes of the MPAA and their music industry counterpart, theRecording Industry Association of America (RIAA), praised Loki Torrent'sefforts. "It's a very impressive effort, and it speaks to the fact thatTorrent users have a very strong sense of community," he told TechNewsWorld...

While the various marketing ploys grab much of the headlines, consumers are just as interested in nuts and bolts service items. "When consumers walk into a cellular store, they expect the staff to be able to answer basic questions about how the service works, but that isn't always the case," Yankee Group's Hughes told TechNewsWorld...