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New Academic Center Studies Call Center Industry

The center will leverage the resources of University of Southern Mississippi, including faculty, staff and graduate students, as well as reach out to the industry -- and other academic institutions -- at home and abroad. Butler says the CCRL will grow to accommodate projects as they come...

Big Music Angles for Lockdown on Canada File Sharing

Robertson claimed file sharing is "devastating" the multi-billion-dollar music industry, and also tried to lay the blame for "average staff layoffs of 20 percent and more" and the "probability of a dramatic reduction in opportunities for Canadian artists and Canadian music" on the doortstep of Canadians who share music online...

INDUSTRY ANALYSIS

Pakistan’s IT Challenges

The international call center industry in Pakistan was unheard of two years ago. It has 18 merchant facilities of 20 seats or more that are live now, with 12 more preparing to go live in the next six months. Most commercial call centers in Pakistan surveyed by InternationalStaff.net before the September 15 fire in India reported that they already had last-mile redundancy in place. However, there is some question about whether enough strenuous high-capacity system testing has been done at those Pakistani facilities to demonstrate smooth load transfers back and forth from redundant systems...

Bluetooth Seeks To Smooth Market Snags

The road map is a result of collaboration between SIG's membership and staff to address future market demands, according to Foley. The road map is supposed to define the technology's place in the wireless world "We don't believe there is a one-size-fits-all wireless technology...

NEWS BRIEF

RightNow, Quris Partner on E-Mail Marketing Services

RightNow and Quris will partner to deliver e-mail marketing programs, the companies announced today. The joint offering will combine RightNow Marketing's technology platform with Quris's campaign management strategy and services.The companies maintain that by combining services they will be able to help clients increase customer loyalty, improve revenue and implement proactive customer service...

INDUSTRY REPORT

Enterprise Spyware Threats Reach All-Time High

He said that most enterprise IT staffs mistakenly rely on the site blocking features of the firewall and antivirus software to protect their networks. Antivirus software won't stop spyware "Most enterprise executives do not even know where the security perimeters of their netw...

SBC, BellSouth To Acquire Yellowpages.com

SBC Communications and BellSouth today announced plans to acquire the online directory publisher Yellowpages.com. through the companies' Internet yellow pages joint venture ...

EXCLUSIVE INTERVIEW

Solutionary’s Earle Humphreys on Managed Security

We don't sell product. We're pretty agnostic. The second group is tool vendors. They have great tools. A: You have to have the staff, the skills and the money to execute them. They're not as cost-effective The third group is pure plays. What separates us? First of all, we are ...

INDUSTRY ANALYSIS

Pakistan Now a Hot Spot for IT Outsourcing

3. Higher labor availability: Fewer holidays in Pakistan means less slippage in staff availability compared to India. IT firms in India are advised to hire a diverse workforce so that members of one community can enjoy important festivals while members of other communities cover the phones and keep production going...

Sleepycat Software Expands into Europe

Sleepycat Software opened the doors of its first European office today in the United Kingdom. The office marks the company's official expansion into European markets and will provide sales, marketing and support of Sleepycat's Berkeley DB, Berkeley DB XML and Berkeley DB Java Edition database systems ...

NEWS BRIEF

A9.com Launches Toolbar for Mozilla Firefox

Amazon subsidiary A9.com today released its new A9 toolbar for the Mozilla Firefox Web browser. The toolbar enables Firefox users to search the Web using A9.com bookmarks, site history, A9 lists and A9 diary features ...

E-Voting To Face Major Test Tuesday

EFF staff attorney Matt Zimmerman, who will be stationed in Florida on election day, said concerns about e-voting are many and include a lack of proper education and instruction for voters. But the overriding concern is that many e-voting machines cannot have their results verified independently in a possible recount...

HP, SAP Bring Enterprise Management Tool to SMBs

Smaller businesses do not often have the flexibility to pull IT staff off day-to-day operational tasks to build specific software solutions that incorporate, for instance, FDA regulations for food industry companies HP's part of the offering is the operations, infrastructure h...

Xandros Rolls Out xDMS Server for Linux Machines

"The savings in down time, staffing, and licensing fees add up to a fantastic ROI." The point-and-click graphical tools in xDMS enable departmental desktop administrators to perform a variety of tasks with minimal training and technical expertise....

INDUSTRY ANALYSIS

Offshore Environmental, Labor Practices Challenged

That declaration by InternationalStaff.net on June 10 has not been seconded by any other U.S. firm Rewarding Pollution...

In-Skin ID Could Have Commercial Future

He predicts that even government employees would likely balk at the use of the chips for building or document access. Mexico's attorney general and some of his key staff already wear VeriChips under their skin to gain entry to a room that houses information about the country's drug cartels...

Microsoft Earnings Beat Estimates

Microsoft late this afternoon reported quarterly revenue and earnings that topped the company's expectations ...

INDUSTRY REPORT

Dear Apple.ca: Get Your Act Together

So here's a hot message for Steve Jobs: get your act together. I mean, really, how hard is it to have a backup Web site? How out of sync with Apple's human-friendly image is it not to have a human receptionist answer the phone at the Apple store? What do you think it costs you in terms of both the customer dollar and staff turnover to have people enraged by the barriers you put between them and the first person delegated to help them?...

Symbol Offers Rugged PDA for ‘Gray Collar’ Workers

Many of the features are particular to the "gray collar" worker -- retail managers, pharmaceutical sales representatives, real estate professionals and other mobile staff who need more than just a consumer-grade PDA with a rubber cover Road Warriors...

Toshiba TV Emits Aircraft Emergency Signal

Both Bamberger and an FCC spokesperson said this is the first alarm they've seen from a consumer device; usually false alarms are caused by private aircraft that are jostled while they're parked. The alarms are triggered by an impact switch. The FCC has yet to make contact with responsible Toshiba staff...

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