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"Traditionally, in-person returns were handled slowly and often had an element of shame," he told the E-Commerce Times. "In addition to repackaging, returns of delivered products required a trip to a post office or shipping service, or paying for a pickup." Variable return pol...

The E-Commerce Times spoke with experts in cosmetic sales and e-commerce about trends in this dynamic and evolving industry Personalization Trends...

"Businesses have not yet heard of clickwrap because it is in its early stages of adoption. Clickwrap is going to be as big as digital transaction management was six years ago," Jim Lundy, founder and CEO at Aragon Research, told the E-Commerce Times The bottom line is this is ...

"They set up fake accounts that browse product pages and execute checkouts to increase their chances of success," she told the E-Commerce Times. "Then, after they've snapped up the best inventory, it is sold at inflated prices on third-party sites or sketchy secondary markets."

"Crashes in the cloud are highly unusual," Kristin Brown, senior PR manager at Amazon Web Services, told the E-Commerce Times when asked about the Nov. 19 crash Amazon's service health dashboard "indicates that everything has been operating normally...with no widespread disrup...

The E-Commerce Times spoke with m-commerce specialists to find out what's behind the rapid growth of consumers shopping on mobile devices, what mobile shoppers require from shopping apps, and how retailers can provide a better experience for their customers who use mobile devices...

"In acquiring Slack, Salesforce takes another big step toward building its importance to enterprise operations beyond those that are directly customer facing," Nicole France, a principal analyst and VP at Constellation Research, told the E-Commerce Times "It follows in the pat...

To help consumers -- and perhaps give e-tailers a heads up about better e-commerce security -- the E-Commerce Times discussed holiday shopping issues with a panel of cybersecurity experts. They offered advice on how consumers can avoid buying counterfeit products; and analyses of how fake goods affect the broader retail market...

"I think that the federal market turned a corner in fiscal 2018 with the publication of the 'Cloud Smart' guidance. After that agencies began rapidly accelerating the migration of systems and use of SaaS capabilities. COVID-19 only added fuel to that fire," Rossino told the E-Commerce Times.

"It is another very large market where distribution skills and a huge customer base positions them for success," he told the E-Commerce Times Josh Crandall, CEO and co-founder of NetPop Research, a market research and strategy consulting firm in San Francisco, explained that A...

The E-Commerce Times caught up with experts in food sales, packaging, and e-commerce to get their takes on the meal kit trend "So many families are juggling working from home and navigating distance-learning with children or a new school schedule. The convenience of having a h...

Grocers are not doing enough -- if anything -- to capitalize on this golden opportunity. Personalizing their shoppers' experience is key to an effective e-commerce platform, he said. "Grocery chains' websites and apps severely lack it," Brear told the E-Commerce Times Thin Mar...

"Findings showed that despite the effort companies have made to improve the customer experience, 40 percent of retail consumers still struggle to complete basic tasks when transacting online," she told the E-Commerce Times Digital Basics Bring Failure...

"Users have shifted away from visits to B&M stores to online, and many retailers look for a quick hit with store redesigns. The goal is to achieve zero-touch alternatives," Bilal Soylu, founder of XcooBee, told the E-Commerce Times This is a good first step. But shopping model...

"What makes email the most dependable channel available is the ability to garner subscriber engagement data and information to inform overall brand messaging, and, additionally, the capability to personalize content," she told the E-Commerce Times Nearly all of the marketing r...

The E-Commerce Times caught up with insiders from the health and wellness industry for perspective on how the population is staying active at home "The pandemic has greatly affected the way people are exercising," Brent Hartman, president of B3 Personal Training, explained to ...

Additionally, the term "use" is not limited to a contractor's defense or government business but "is any telecom use by a contractor that holds a prime contract with the federal government," she told the E-Commerce Times Compliance could get "quite complicated," especially dur...

"Grocery stores can start by offering an easy pickup option to get customers used to ordering groceries online, and then it is only a small extra step to get them to switch to delivery. Small retailers can even use off-the-shelf platforms like Shopify, where they can offer a standard e-commerce experience that most customers expect from the larger retailers," Lewis told the E-Commerce Times...

"The biggest change in the 2020 holiday season will be for in-store sales. This year will see the end of one of the holiday season's biggest marketing events as we know it: Black Friday, the day after Thanksgiving, when retailers normally launch holiday season shopping with huge discounts in their stores," she told the E-Commerce Times...

More people than ever now work from home as a result of the pandemic, and this shift has necessitated a rethinking of how home offices are designed and furnished. The E-Commerce Times checked in with providers of workspace furniture and accessories for insights on how the adaptation to WFH has affected home office setups...