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Most of you reading this have spent a significant amount of time building your brand equity through offline channels. Manufacturing goods that appeal to the target audience, marketing through catalogues, ongoing promotions and offers -- all contribute towards creating a strong brand. Moreover, significant due diligence has been conducted to ensure that the offline support staff -- be it store staff or customer service representatives -- has been made available to process all end-user transactions -- purchases, customer queries/complaints etc. -- smoothly and within a reasonable turnaround time...

"But the most important is to show the other employees such behavior will not be tolerated," Enderle said. "An executive can't be everywhere at once and depends on the integrity of staff, when that integrity doesn't exist it can lead to serious problems. This simply showcases that therisk of reporting a problem will most likely be less than the risk of covering it up."

"But the most important is to show the other employees such behavior will not be tolerated," Enderle said. "An executive can't be everywhere at once and depends on the integrity of staff, when that integrity doesn't exist it can lead to serious problems. This simply showcases that therisk of reporting a problem will most likely be less than the risk of covering it up."

One provider of business-to-consumer outbound telemarketing programs in Colorado, for example, pays Indian centers 15 percent less on a pure performance basis than centers anywhere else in the world, because Indian centers require that client's U.S.-based staff to spend more time providing training and quality assurance services to Indian call centers, and because working with Indian firms requires a greater level of effort by managers than if they were working with firms in Canada, Mexico or the Caribbean...

Centrifuge is designed to increase operations and staff efficiency by enabling complex business practices to be automated and integrated within its current business environment Centrifuge lets the business user or analyst -- the subject matter expert -- easily define and maint...

Unsurprisingly, Labor's job report struck a blow to employment sector stocks. Labor Ready, which supplies day laborers, saw its stock fall 68 cents to $12.20, while staffing giant Manpower fell to $40.03, off 4.7 percent Other decliners included Halliburton, whose stock fell 4...

While the company plans to continue expanding its resources in Kuala Lumpur to more than 70 research and development staffers this year, Singapore has been chosen as the regional hub to host its Asia Pacific expansion ...

Organizations must ensure that all appropriate staff receives training for their respective plan components. For example, if users will be responsible for helping to move computer equipment, they should be trained how to disconnect the computers to move them to safer locations within the buildings. Improperly disconnecting equipment can cause damage, which can then unnecessarily delay return to service on the desktops. Equipment remaining in vulnerable locations risks water damage.

"This increase in computing capability will give DOD scientists and engineers the ability to solve complex, mission-critical physics problems in a time frame that can...assist our staff in solving some of our nation's most complex defense challenges," said Charles Nietubicz, director of the MSRC...

I then recalled a memory some 14 years prior: my very first solo road trip, a winter trek from Phoenix to the lava tubes outside of Flagstaff. With several gallons of water, a tent, sleeping bag, shovel, fire extinguisher, stove, cook set, atlas and ample clothes to keep me warm should another ice age hit that weekend; with my full tool kit, cameraand food enough for a small army, I was not only self-sufficient, I was prepared for all possible natural disasters...

The penalty, in part, reflects the SEC's view that there were lapses in the company's cooperation with the SEC staff, which had the effect of delaying the production of information and documentation necessary to an expeditious completion of its investigation. As part of the s...

The tax regime in India is by far the largest single factor accounting for the number of domestic Indian firms involved in software development and call center services that work for Western clients. It is not uncommon to encounter fully staffed software development facilities in India that have been in existence for three years without attracting a single contract, foreign or domestic.

Over the past three weeks I've been doing presentations to management and staff on where we said we were going to be 12 months ago, where we are today and what the vision is going forward. It's very important that you're continually able to communicate where a company is going and to be able to say, "Hey, this is what we said we were going to do and this is what we're doing, and this is also where we're heading."

"Officials have to balance the needs of convenience to students and staff with the security issues of IT administration," Simpson said While these decisions are being contemplated, wireless users on college and university campuses will enjoy their untethered network access whi...

Conseco's issues regarding shortages of American staff offshore are understandable, since we were unable to recruit even one good American claims processing manager to work on Indian projects during the period when Conseco owned its offshore facility. Younger workers are easi...

The launch is important because it sets the tone and helps drive early adopters to the stores; sustaining advertising is just as important because it helps manage the customer perceptions of the offering and sustain that demand. Recently Sony launched its "iPod killer" product, and the executive staff went on vacation the day after the launch, effectively killing the launch momentum. It isn't about the launch party, it's about selling products, and forgetting this small fact has cost the industry billions...

The interaction we have with our customers is fantastic. We really are a part of their staff. They send us birthday cards and that kind of crazy thing. When you get it right, it's fabulous. So I encourage people to go visit people because there's a lot of misinformation out there. They need to do thorough diligence. Some of our customers, who I think do fantastic jobs, they really grew us on all sorts of technical details...

Prisma is on a short leash, with a staff of 5,000 in 25 different business units, a big drop from the 2,400 business entities during the big con. Its oily cadre turn blue suits into striped uniforms and swing more to the sounds of PRISNa. "Guards, is it chow time yet?" A momen...

The company is working on five large deals, and Majumdar said thatdespite the company's small sales and support staff departments -- whichtotal about 10 people -- his sales projections are actually"quite conservative" in light of the company's recent successes It's an ambitiou...

Companies spend up to $15,000 to add a new call center agent to their staff, with an average retention of six months and a 40 percent annual churn. In comparison, a virtual-contact center using telecommuting customer service agents can provide high quality personnel with an annual turnover rate at or below 10 percent, Elio Evangelista, senior analyst for research and consulting firm Cutting Edge Information, told CRM Buyer...