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Amdocs, an erstwhile CRM stalwart that has increasingly transformed itself into an end-to-end provider of communications industry software, has filled in missing functionality with a new acquisition ...

Microsoft announced it has filed 26 lawsuits against alleged dealers of illegal software. These suits are more than double the number of cases Microsoft has filed on any one day -- in fiscal year 2006 it filed 10 cases at one shot. The suits represent the launch of Microsoft's latest and, it says, most fierce pushback yet against software piracy ...

Salesforce.com has released Summer '06, the quarterly update of its flagship on demand CRM application. Improved lead tracking is one of the enhancements in this version, which happens to be Salesforce.com's 20th release. Also, new scripting features for sales beef up the application's sales guidance functionality ...

The blogsphere is buzzing with a report made by a Skype competitor -- who also helpfully provided screenshots illustrating the event -- that Skype's protocol has been cracked by a Chinese engineering team ...

The Department of Homeland Security is testing a new digital emergency system that, once implemented, will deliver alerts to any device that can receive a text message ...

Microsoft has announced plans to write Dynamics CRM Live -- its own Software as a Service CRM offering -- on the same code base used for earlier versions of its on-premise application and for the hosted offerings of its partners ...

Google is planning to open a new, 1,000-employee facility in Michigan that will handle its highly profitable AdWords operations -- but Google watchers using this particular decision to augur the company's direction are likely wasting their time ...

SAP Business One will incorporate new e-commerce and CRM capabilities from the company's recently completed acquisition of Praxis Software, a privately held SAP Business One partner whose software allows users to set up online stores ...

For the first time, IBM is making Lotus Notes available for Linux. The initial offering, part of version 7, supports Red Hat Enterprise Linux 4, Update 3 ...

Business intelligence applications have always delighted company executives -- at least as they watched simulated exercises on a sales rep's laptop. Real-world execution, though? Until recently, that has left much to be desired ...

The minute he heard someone use "I googled him" in a sentence, Robert Beard, president of Lexiteria, which publishes alphaDictionary.com, knew the word was likely to be a keeper ...

Erstwhile open source CRM vendorTechWhale Solutions is getting set to launch its beta 3.0 version of BlueWhaleCRM in August, which the company says will significantly leverage AJAX and ATLAS technologies. In preparation, TechWhale has rolled out an interim release, version 2.0, based on the .NET framework ...

Two class action lawsuits are targeting Windows Genuine Advantage, one of Microsoft's initiatives to stem the massive piracy of its applications. Both suits claim that WGA, which is just a year old, functions essentially as spyware on licensed Microsoft users' PCs in violation of California and Washington's consumer protection and anti-spyware laws...

A district court judge has dismissed the majority of the claims the SCO Group filed against IBM in 2003, which purported that IBM had committed copyright infringement by contributing Unix code to the Linux operating system ...

Channel partners serving U.S. small and medium-sized businesses can expect their sales to this group to rise by 17 percent to US$154 billion over the next year, according toAMI Partners ...

Earlier this month,Aprimo released Marketing 7.5, a milestone for the company in many respects. It is the first release that incorporates Ensemble, a product acquired from DoubleClick, and it provides business-to-consumer (B2C) campaign management capability for the first time ...

Sprint had a problem ubiquitous to all retailers: a percentage of customers unhappy with its products and services. However, for Sprint -- one of the nation's largest wireless telecom providers with a complex supply chain that touches upon numerous and overlapping related customer service processes -- the original problem quickly mushroomed to affect other parts of its organization...

Stung by the unprecedented number of identify thefts and data losses that have occurred in recent months across academia, the private sector and the government, a group comprised of representatives from each of these areas has formed the Center for Identity Management and Information Protection ...

Oracle is replacing the IBM tech stack that has supported the Siebel OnDemand application with, not surprisingly, its own tech stack, according to statements made by executive vice president Charles Phillips during a recent conference call ...

A post made to Microsoft's blog, IT BlogWatch, indicates the company is quietly abandoning WinFS, its once-heralded search and data management technology for Vista ...