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Onyx has upgraded its analytics application with the introduction of Onyx Analytics 3.0, a product within the vendor's Performance Management portfolio. New features in this release include scorecarding and event monitoring functionality ...

CRM vendors -- the champions of customer service best practices -- received dismal ratings for their own treatment of online customers in a survey conducted by the Customer Respect Group and sponsored by Select Selling, a provider of sales methodology tools ...

Unica has introduced a new Web analytics application that is based partly on technology it acquired from Sane Solutions and then rebranded under its family of products ...

Lawmakers are ratcheting up their attempts to provide some level of protection to minors who might be victimized by online predators ...

Business intelligence vendorSAS has added five new software-as-a-service applications to join its original on-demand offering, SAS Solutions OnDemand: Web Analytics ...

Microsoft is highlighting its latest advances in collaboration technologies at its Center for Information Work (CIW) -- a four-year-old, 3,500-square-foot technology laboratory. The Redmond, Wash.-based software giant uses the facility to develop futuristic technologies and demonstrate to its customers, partners and the industry at large what's next in productivity and other software applications...

Anyone who believes that the recent political maneuvers to keep the net neutrality issue out of the legislative agenda this year have been successful is sadly mistaken, promise backers of the concept ...

SAP announced the implementation of the second phase of its software-as-a-service strategy, first introduced in February, as a prelude to its annual customer conference, SAPPHIRE '06, which is set to begin next week ...

Chordiant has introduced a new set of collaborative tools it calls "Chordiant Mesh" that are designed to help users co-create new products or customize existing applications on the Chordiant Enterprise Platform ...

"Strange Bed Partners" sounds like a viable name for a good movie. It also characterizes the new business alliance formed by Warner Bros. Entertainment and its erstwhile enemy BitTorrent -- a peer-to-peer network that has become synonymous with online trading of pirated movies ...

Lest any doubt remains that U.S. customers do not appreciate hearing heavy accents when they're on the phone with contact center agents, a new survey reveals that this is, in fact, one of the top sources of frustration among those who call for assistance ...

Genesys has released two products aimed at easing deployment of the Genesys Voice Platform by two of its user constituencies: managed service providers of Genesys applications and companies that have implemented both SAP and Genesys ...

Making yet another attempt to curb online gambling, a House Judiciary subcommittee unanimously approved the Internet Gambling Prohibition Act, sponsored by Reps. Bob Goodlatte (R-Va.) and Rick Boucher (D-Va.) ...

Avaya has rolled out two products aimed at expanding its footprint in the mid-market segment, as well as a completely new venture for the on-demand space ...

Gartner has delivered a whammy to Microsoft that could dampen its efforts to reposition itself as a media-centric platform ...

ACT has launched its first vertical-focused product. Called ACT by Sage Premium for Real Estate 2006, the application is aimed at the 6 percent or so of the overall ACT user base that works directly in the real estate industry. A higher proportion of users work in related fields, according to the company ...

A new start-up calledGenius has introduced an on-demand application that combines Web analytics, marketing and sales functionality to help reps improve their tracking of prospect leads and respond to queries with tailored marketing pitches ...

The Bush Administration is seeking to intervene in a class action suit filed by the Electronic Frontier Foundation against AT&T ...

The Bush Administration is seeking to intervene in a class action suit filed by the Electronic Frontier Foundation against AT&T ...

The Bush Administration is seeking to intervene in a class action suit filed by the Electronic Frontier Foundation against AT&T ...