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Cisco Systems has released the next version of its Unified CRM Connector. Like previous versions, it links into the Microsoft CRM application to provide integrated contact center-CRM functionality ...

Phishers are targeting potential victims through yet another channel: voice over IP systems ...

In a party line vote, the U.S. House of Representatives Commerce committee rejected a proposal to include so-called net neutrality regulations in a bill that would permit telecoms to offer pay-TV services. Such regulations would prohibit Internet service providers from slowing or blocking consumers' connections to Web sites that use a great deal of bandwidth or to those that offer competing services...

Aspect Software has announced it is supporting the emerging open source Internet protocol for PBX (private branch exchange) -- the Asterisk Business Edition -- with a software package that includes the Asterisk Business Edition license; SIP (session initiation protocol) phones; application servers and IP gateways; interoperability with Aspect contact center products; installation and deployment services; and post-deployment support...

Microsoft has taken the unusual step -- for Microsoft, that is -- of spinning off technology developed by a research subsidiary with the aim of entering the social networking space ...

Oracle has given Siebel customers an idea of what measures need to be taken for their existing applications to work with Oracle Fusion Middleware ...

Amazon has developed an elegant solution -- albeit a temporary one -- to a problem that has been nagging electronics goods retailers: what to do until the high-definition DVD format struggle reaches its conclusion ...

ACT is offering users new collaboration and productivity functionality with the addition of five companies to its Add On partner network. Launched in August 2004, the program grew to include 25 featured products in the first year. It currently includes 61 add ons ...

Over the last several weeks,Kimberly-Clark (NYSE: KMB) has shipped approximately 100,000 cases of Huggies brand diapers and similar products toWal-Mart (NYSE: WMT) using Gen2 RFID (radio frequency identification) tags -- the initial step in a full deployment to all customers using this technology, the company said ...

For retailers, there is nothing more sacred, outside of the holiday shopping season, than a successful multichannel operation ...

Oracle has rolled out its CRM On Demand Release 10, upgrading the customization features, deepening list management functionality and introducing additional vertical expertise ...

Several CRM (customer relationship management) and BI (business intelligence) vendors have announced support for Google's new addition to its enterprise search feature, OneBox for Enterprise. The list includes Cognos, NetSuite, Oracle, Salesforce.com and SAS Institute ...

The U.S. Supreme Court has declined to hear the appeal of a lawsuit filed by Reverend Jerry Falwell that touched upon issues key to business concerns, such as commercial versus noncommercial speech, and addressed a concept described as "initial interest confusion." ...

Kana has updated its knowledge management and customer service suite, IQ 9.1, with new workflow capabilities that give users more control over content translation. Other upgrades provide more precise ways to document changes to the knowledgebase for compliance purposes ...

IT consulting services will increase at a compound annual growth rate (CAGR) of 5.2 percent from 2006 through 2010, with slightly rising growth rates each year, forecasts a new study from IDC ...

Microsoft has released a beta version of its Windows Live Academic Search service -- an unusual move for the company, which tends to hold back from releasing its products until fully developed ...

Two years ago or so, a handful of upstart companies entered the CRM market offering open source technologies designed specifically for this space. At the time, open source CRM was neither mature nor relevant enough to corporate deployment needs to make much of a dent in the CRM space ...

Genesys has updated its contact center and workforce management software suites. The former adds intelligent contact center routing functionality in a software-only application. The latter update includes the ability to dynamically reschedule agents in the middle of the day in response to call volume ...

CDC Software is adding another CRM software vendor to its portfolio of acquisitions that will expand its product line and widen its distribution channel ...

Google has introduced a beta version of its latest productivity tool -- an online calendar that allows users to easily update and share their schedules with friends and family ...