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In August 2005, specialty retailerCasual Male struck a bargain with its customers: If it didn't have a best-selling item in a particular size or color in stock, it would get it within five days. If it couldn't deliver, the customer would get the item for free ...

Dashboards and similar tech tools within the performance management sector are growing in popularity, according to a new survey by AMR Research ...

MySpace.com has taken several steps to secure its popular service against online predators trolling the Internet for new victims -- a danger that critics say the company has done little, up until now, to forestall ...

Salesforce.com is extending its AppExchange network to mobile devices with the introduction of AppExchange Mobile ...

MySpace.com has taken several steps to secure its popular service against online predators trolling the Internet for new victims -- a danger that critics say the company has done little, up until now, to forestall ...

Few events are likely to have more devastating effects on a company -- or even the industry it represents -- than being exposed for deliberately misleading customers about the safety of its products ...

Silicon Valley startup Webaroo is angling for position in the search industry with an approach that is based on storage capacity ...

The global outbound dialing market -- dominated by equipment vendors includingAspect, Avaya, Genesys, Nortel and Cisco -- not only is saturated in many regions, especially North America, but also is facing stiff headwinds, according to a new study by Frost & Sullivan ...

Silicon Valley startup Webaroo is angling for position in the search industry with an approach that is based on storage capacity ...

San Francisco has selected a joint proposal from Google and EarthLink to run its citywide WiFi network. A panel of tech and municipal experts, which remained anonymous until the decision was announced, selected the two companies over MetroFi and four other bidders ...

San Francisco has selected a joint proposal from Google and EarthLink to run its citywide WiFi network. A panel of tech and municipal experts, which remained anonymous until the decision was announced, selected the two companies over MetroFi and four other bidders ...

Genesys has announced plans to acquire VoiceGenie, a provider of self-service voice applications -- a move that is expected to solidify the drive to determine which standard will dominate the industry ...

New York attorney general Eliot Spitzer has filed suit in the New York Supreme Court against Direct Revenue, an Internet pop-up advertising company, for surreptitiously installing spyware on unsuspecting users' computers via free games or software ...

Microsoft and Alcatel expect to deliver a product next month that will target mid-sized companies with contact centers around the world. The two companies announced their intentions on Wednesday ...

The relationship between CRM vendor and its channel ecosystem has slowly been changing over the last two years, driven by a number of industry trends. Once seen almost as a commodity, a vendor's ecosystem -- its resellers, independent software vendors, systems integrators with certifications for their particular software -- have become almost as important to vendors as their customers...

After a few false starts in 2004 and 2005, the service-oriented architecture (SOA) services market appears poised to experience significant growth, according to a new report by IDC ...

Moviegoers that happened to miss "Brokeback Mountain" when it ran in the theaters this winter get another chance on Tuesday to see the film. The movie will be among the first sold to consumers via the Internet -- on the same day it is released on DVD ...

Moviegoers that happened to miss "Brokeback Mountain" when it ran in the theaters this winter get another chance on Tuesday to see the film. The movie will be among the first sold to consumers via the Internet -- on the same day it is released on DVD ...

The hosted contact center subsector is the fastest growing in the hosted CRM space, suggest new statistics compiled by Frost & Sullivan. It is increasing at a rate that is at least as fast as the rate of expansion seen in the hosted CRM industry during the early 2000s, Frost & Sullivan Program Leader Ashwin Iyer told CRM Buyer ...