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The U.S. Supreme Court is now hearing arguments in eBay v. MercExchange. It is not examining the underlying dispute between the two firms -- indeed, MercExchange has successfully challenged eBay's use of its buy now technology ...

Kana has updated Response, its e-mail response management application, and Response Live, its live chat and Web collaboration module. The new versions provide better integration across customer touch points, along with additional functionality that allows desktop agents to answer customer questions more quickly ...

Microsoft is pushing distributors and resellers to enlarge its CRM market share through the introduction of two new initiatives: a new professional Dynamics CRM edition for service providers that has been enhanced to make both hosted and on-premise deployments easier; and new prepackaged connectors to help enterprise-sized firms connect Microsoft CRM to their back office...

A new flaw in Microsoft's Internet Explorer has come to light, but the software giant does not expect to issue a patch for it until April 11. However, at least two outside firms have issued patches that may be used in the interim ...

The contact center and software and service market continues to remain fragmented, according to Gartner's latest report on the industry, with various applications in the space addressing only a portion of users' needs ...

In the coming year, there will be a new focus on partnerships among SaaS vendors, and large ISVs will spin off on-demand versions of their products. Those are among the trends most likely to manifest, says analyst firm IDC in its new study, "Top 10 Predictions for 2006: Software as a Service." ...

Microsoft is restructuring its Platforms & Services Division ostensibly to better align Windows and MSN assets with its overall Live strategy ...

Two years ago or so, a handful of upstart companies entered the CRM market offering open source technologies designed specifically for this space. At the time, open source CRM was neither mature nor relevant enough to corporate deployment needs to make much of a dent in the CRM space ...

CDC has made another proposal to buy Onyx following its failed attempt in January. At the same time, it announced plans to form a new company to manage the various enterprise applications under the corporate umbrella ...

Amdocs continues to leverage its telephony roots to expand into retail banking, introducing three vertical applications for the financial services market under an approach called Dynamic Banking ...

Oracle reported a 42 percent increase in Q3 fiscal 2006 profits, the first quarter following the completion of its acquisition of Siebel Systems ...

Microsoft is formalizing a trend that has been front and center in the CRM arena for years; the integrated suite approach to customer service is already a staple of most enterprise applications. Now, though, it has trickled down to the mid-market and even small business spaces ...

More than 200 former PeopleSoft, JD Edwards, Siebel and Retek customers have moved to SAP via its Safe Passage program since its introduction January 2005 ...

Search engine users concerned about the government's new interest in search term data were relieved by a Federal judge's ruling on Friday. Judge James Ware of the U.S. District Court for the Northern District of California, said Google must provide the government with 50,000 Web addresses in its search engine index -- but it doesn't have to provide a sample of search queries...

"In terms of new VoIP products, this is definitely the year of the small business,"John Macario, president of Savatar, told CRM Buyer ...

Moving closer to the long-expected smackdown between the Blu-ray and HD-DVD high definition product standards, Sony has announced several new product releases designed to support the Blu-ray camp ...

Lawson Software has bundled IBM's tech stack in the latest version of its enterprise resource planning (ERP) suite, Release 9, for the first time since the firm announced a partnership with Big Blue last year ...

Microsoft has begun testing display advertising across its Web Services network, which includes Microsoft Office Live, Windows Live Mail and MSN Spaces. The initial ad purchases by Coca-Cola Brazil, JCPenney and Monster Worldwide are sure to touch off a heated battle between Google and, to a lesser extent, Yahoo ...

Originally positioned as a small company application, Microsoft Dynamics CRM is clearly gunning for the enterprise with its latest release, rolled out in December ...

Continuing to develop its verticalization strategy, NetSuite has launched "NetSuite Software Company Edition," an application for the software industry. Not surprisingly, its design was based in part on NetSuite's own experiences, the company said ...