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Microsoft has begun testing display advertising across its Web Services network, which includes Microsoft Office Live, Windows Live Mail and MSN Spaces. The initial ad purchases by Coca-Cola Brazil, JCPenney and Monster Worldwide are sure to touch off a heated battle between Google and, to a lesser extent, Yahoo ...

Originally positioned as a small company application, Microsoft Dynamics CRM is clearly gunning for the enterprise with its latest release, rolled out in December ...

Continuing to develop its verticalization strategy, NetSuite has launched "NetSuite Software Company Edition," an application for the software industry. Not surprisingly, its design was based in part on NetSuite's own experiences, the company said ...

An error made by security software provider McAfee on Friday has caused user systems to delete or quarantine a number of executable files, including some Microsoft Excel documents, that had never been infected by a virus ...

Last Friday -- essentially the eleventh hour of a years-long lawsuit -- Research In Motion reached a US$612.5 million settlement withNTP, relieving legions of customers who have come to feel they cannot possibly last very long without their BlackBerries ...

Microsoft is picking up speed in its race to overtake Google's huge lead in search technology with the rollout of a beta search application and the announcement it has acquired a privately held company's search technology assets ...

Verizon Business is targeting the small to mid-sized market with the introduction this month of IP Web Center, a hosted contact center application ...

Cisco Systems has introduced its Unified Communications system -- a new suite of voice, data and video products and applications based on the Session Initiation Protocol, or SIP standard ...

Google inadvertently posted a PowerPoint presentation by CEO Eric Schmidt on its Web site, where bloggers who follow the company's doings promptly discovered it and then broadcast the information across the Internet ...

Salesforce.com has introduced its fourth suite -- Unlimited Edition -- to add to its product portfolio, which also includes Team Edition, Personal Edition and Enterprise Edition ...

AOL is opening up its proprietary instant messaging platform, AIM, to outside developers to build plug-ins and custom communications, the company announced ...

Oracle has staked out ground in the rapidly changing enterprise search industry with the introduction of Oracle Secure Enterprise Search 10g, a standalone engine that can search databases, file systems, enterprise content management systems, portals, e-mail systems and enterprise applications for internal corporate use ...

Avtex, a Microsoft Certified Gold Partner that offers contact center, IP telephony and unified messaging applications, will be moving into the hosted contact center VoIP space once its acquisition of Interactive Solutions International is completely absorbed ...

CRM may be the largest Software as a Service (SaaS) market, but it is by no means the only one. If current trends continue, it may well lag behind the new software sectors moving to adopt the SaaS model ...

Talisma has released a new version of its Customer Interaction Management suite, Talisma CIM 7.0. The software integrates multiple communication channels, including e-mail, chat, Web self-service and phone. Able to handle million of interactions, Talisma 7.0 can be deployed on-site or on-demand ...

Sage Software has introduced version 5.8 of its CRM application, an upgrade that includes new customization, data management and user administration functionality. Its marquee feature is the Dashboard, or user interface, Elaine Therrien, North American product manager for Sage CRM, told CRM Buyer ...

Sony Ericsson and Google have introduced a phone aimed at a rapidly growing segment of Internet users -- bloggers ...

The market has declared CRM dead any number of times over the years. The most recent pronouncement came when iconic Siebel was purchased by Oracle. If the market maker couldn't stay afloat, then what hope did other vendors have? ...

IBM is pushing its business partners to more heavily promote its software-as-a-service (SaaS) initiative by offering new sales and marketing incentives ...

Is it a digital music player? A smartphone? A new PDA? For some time, Microsoft has been seeding expectations of a new device, code-named Project Origami, that would combine some or all of the functionality of these popular products ...