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Small and medium-sized businesses -- empowered by the range of applications developed with them in mind over the last few years -- are getting more demanding about features and functionality, suggest two recent surveys ...

With the rollout of Microsoft CRM 3.0 now underway, expectations are running high that this is the version that will finally push Microsoft far into the small and medium-sized (SMB) CRM vendors' turf ...

Salesforce.com has introduced a new application to give users status updates about system performance. Uponlogging in, they can access current information about incident reports, maintenance schedules and other performance-related topics. The service is free ...

A number of CRM vendors have released mobile applications in recent weeks -- anecdotal evidence suggesting that the category is on an upswing ...

Amazon is getting ready to sell the one consumer product it doesn't already offer: digital music ...

FrontRange Solutions is expected to introduce GoldMine IP Voice in the United States within the next few weeks ...

The links on your site work. Your corporate information is up to date -- complete with easy to find contact information. Your Web price special is there, flashing wildly, for all to see ...

Microsoft andSugarCRM will team up to enhance interoperability between Microsoft Windows Server and SugarCRM products so users can take better advantage of the simplified administration available on the Windows platform. The companies made the announcement Tuesday at the Open Source Business Conference in San Francisco ...

European cellular network provider ...

Microsoft is aggressively promoting its push e-mail service as a slew of partner carriers announce its availability at an industry trade show ...

Salesnet, an on-demand vendor known for its distinctive sales methodologies, is broadening its application's reach to include marketing and service. In doing so, it is taking aim at Salesforce.com, arguably the market leader in the CRM on-demand space ...

Eva Yusa is not crazy about eBay. One problem for her -- just to name one -- is that you have to wait a while to find out if you won the bid. It is not her idea of a customer-friendly shopping experience, she writes in her blog. "It's like breadlines in Russia. Please pick me, take my money!" ...

Google has introduced a new version of its desktop software that gives users the ability to find information on any PC and then share it with others ...

Research In Motion has alleviated -- just a little -- the worries of 2 million or so BlackBerry users who would be affected if the U.S. District Court in Richmond, Va., should levy an injunction against the service later this month ...

Oracle reportedly is set to announce that it will cut more than 1,000 jobs now that its acquisition of Siebel has closed ...

The business intelligence software market is poised for steady global expansion, according to Gartner, which projects a compound annual growth rate of 7.3 percent from 2004 to 2009 ...

SalesGene, a provider of a relatively new CRM subsector technology dubbed "marketing-sales effectiveness," has introduced Landslide, a portal-styled application that provides guidance on how to navigate certain sales situations, as well as live administrative assistance for one-on-one advice to individual salespeople ...

AOL and Yahoo are planning to launch a certified e-mail program in the coming months in conjunction with partner company Goodmail Systems. They announced their intentions last Fall, but the recent news that some marketers would be able to pay premium rates to bypass recipients' spam filters has raised hackles throughout the tech industry ...

Sony Ericsson has taken direct aim at the handheld business solutions market -- which BlackBerry once owned -- with the release Monday of its new M600 phone and messaging device, the second Symbian OS 9.1 and UIQ 3.0 enabled phone in the Sony Ericsson product line ...

The news that AOL and Yahoo are planning to roll out a certified e-mail delivery service based on partner company Goodmail Systems' CertifiedEmail methodology is leading some e-mail marketers and related providers of e-commerce services to conclude that a sea-change -- largely unwelcome -- is underway in their industry ...