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Avaya last week released a slew of new applications onto the market, including a robust collaboration platform that targets mid-sized companies ...

It is difficult to overstate the importance of social CRM to retailers given the almost tailor-made suitability of Facebook, Twitter, Pinterest et al. for reaching out and engaging with customers ...

Google is planning to compensate users for letting it monitor their behavior via a mobile app currently in development. The project is part of Google's Screenwise market research program, which was launched about a year ago, Google spokesperson Andrea Faville told the E-Commerce Times. ...

In-application features have been all about revenue so far, but as the technology evolves and mobile becomes ever more entrenched in consumers' psyches, the in-app phenomenon will likely spread to other forms of customer outreach as well, including messaging ...

Facebook on Monday announced it was acquiring Onavo, a 3-year-old company that has developed a data compression technology for smartphones, among other things ...

Constant Contact has rolled out enhancements to its platform, beefing up functionality in its reporting tools, customer tracking and reporting, and mobility options, as well as in a library tool designed to make storing and using content easier for users. ...

BlackBerry cofounders Mike Lazaridis and Douglas Fregin are considering buying the beleaguered company themselves, according to a filing made this week with the Securities and Exchange Commission ...

There is a significant performance gap between companies that fully apply best customer service practices and those that are inconsistent in their approach, according to a new report from the Miller Heiman Research Institute ...

On Wednesday Groupon announced that it has added new CRM features to itsBreadcrumb point-of-sale app with the potential to drive traffic and improve customer relations for Groupon merchants ...

Google and HP on Tuesday unveiled the latest addition to the Chromebook family: the HP Chromebook 11 ...

The Obama administration has upheld a ban won by Apple earlier this year that requires Samsung Electronics to stop importing certain smartphones and tablets into the U.S ...

With so much riding on the holiday season for retailers, marketers pull out all the stops. This year, the latest ad technologies are being put to the test in the mobile realm ...

The National Security Agency tried to crack the encryption protecting the Tor network -- known as a bulletproof vehicle for anonymous communication -- but was unable to do so, according to news reports based on revelations provided by former NSA systems administrator Edward Snowden ...

Over the next couple of months Instagram will begin incorporating the "occasional ad" in U.S. users' feeds, the company announced on Thursday ...

Adobe on Thursday announced what has become depressingly familiar news to consumers and security experts: It has been hacked, and on a large scale ...

Three major Microsoft shareholders are pushing the board of directors to have the company's founder, Bill Gates, step down from his role as chairman, according to a Reuters report on Tuesday that cites unnamed sources ...

There are many reasons marketers today are gearing up their mobile strategies for the holiday season, and not all of them are as obvious as one might think. Yes, revenue and competition are of course key factors, but in this Internet era, so is a third: Namely, a proactive, aggressive mobile CRM and marketing campaign is the only way to play offense in a season and industry now characterized by showrooming...

Imagine you're walking down a city street heading for a vegan restaurant that you've heard good things about. You get to the address only to discover it has gone out of business. Hungry and disappointed, you pull out your smartphone and wail to the Twitterverse, "Veggie Delight is closed! I'm starving and there is nowhere to get a vegan meal!" ...

Google on Thursday introduced a new search algorithm called "Hummingbird." ...

Oracle has upgraded its Customer Experience cloud-based application with enhancements throughout the platform, including the sales, marketing and service modules, the company announced on Wednesday at its Oracle OpenWorld event ...