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INSIGHTS

For the Love of Bricks

What I was not prepared for was the assortment of offerings and the really nice (there's no other way to put it) people who staff the places. At the bookstores, I discovered that some people might be very happy not knowing what they want or need and may enjoy browsing the shelves.

Workers’ Prime Day Strike Could Pose a Problem for Amazon

The board has received about 50 complaints about Amazon, most of which have been withdrawn or dismissed. The Shakopee worker complaint stands out since it alleges collective mistreatment of more than a dozen staff Amazon Counters...

EXPERT ADVICE

5 Effective Ways to Reduce E-Commerce Churn

As opposed to calling or emailing these customers manually, which requires costly staff time, companies should set up an automated system that reminds them if a payment has failed or if their account needs updating. There are several services that can automate dunning, some o...

SPONSORED CONTENT

Clean Energy Solutions to Lower Your Electric Bill

Using clean energy is the best bet we have to reduce the effects of environmental damage caused by using fossil fuels like oil, coal, and natural gas to power our daily lives ...

OPINION

The Democratic Debate That Wasn’t: How Tech Could Help Elections

With smart glasses, or simply a feed to their podiums, candidates could get real-time updates and help from their staff. Once they had the job, they would have the CIA, FBI, NSA, Secret Service, State Department and other organizations to rely on. They wouldn't need to rely on their memories alone, and they shouldn't be in the habit of doing that. ...

ANALYSIS

Reality Check: Your Customers Have ‘Baggage’ Too

Past interactions with the company's frontline staff; and Previous contacts the customer has had with the company about the same issue....

NSA Admits Improper Collection of Phone Data, 2nd Time Around

The 2015 USA Freedom Act, adopted in 2015 after Edward Snowden disclosed the NSA's surveillance activities, restricts the government's phone record program, noted Andrew Crocker, senior staff attorney at the Electronic Frontier Foundation "We've learned that the NSA has been e...

EXPERT ADVICE

Customizing for Your Customers: How Headless Commerce Is Driving Change

It also can force some difficult changes to the composition of your team. You may need to hire some new staff whose skills match your new systems and new capabilities -- and this can span functions in marketing, customer service, IT and across the business. Removing the limit...

SPONSORED CONTENT

Improving Digital Literacy in the Workplace

One key benefit experienced by organizations is higher employee satisfaction. By focusing on developing organization-wide digital skills, no employee feels left behind or forgotten. Leaders who provide opportunities for broad, well-rounded digital literacy inspire greater confidence among their staff. After all, confident employees are happy and engaged employees...

News Industry Ad Study Knocked as ‘Tripe’

A study that estimates Google last year raked in US$4.7 billion from news content has drawn widespread criticism. ...

SPONSORED CONTENT

Big Data: The Key Focus of a Data Scientist

Big data -- a term used with increasing frequency -- refers to the rafts of data that businesses collect on a day-to-day basis, both advertently and inadvertently. The number of avenues that data can be gathered from is always growing and becoming easier to access. By 2025, more than 150 trillion gigabytes of data will need analysis. But it's not the volume that matters, it's how businesses process and use the data that's important. ...

SPONSORED CONTENT

7 Critical Skills for Running an E-Commerce Business

The very first online purchase occurred on 11 August 1994: a copy of Sting's Ten Summoner's Tales CD. Since then 'e-commerce' the term used to describe transactions conducted over the internet has exploded. Many of us interact with e-commerce businesses on a daily basis, whether it's purchasing physical goods, digital goods, or online services ...

EXPERT ADVICE

Leveraging Live Video Streaming, the Great Democratizer

Imagine the effort spent constructing outlines for a live feed, creating interview questions for personnel for a Q&A, or developing an idea for your staff speaker series after deciding the best route to go would be live streaming the event. They're all fantastic ideas, but what becomes of that rich content once the stream goes offline? ...

Amazon to Edge Out Small Wholesalers

Reduction in the number of staff Amazon would need to manage vendor relationships, and to forecast and manage bulk orders; Streamlined inventory processes;...

ARM Joins Firms Shunning Huawei’s Business

British mobile device software design firm ARM has ordered its staff to stop working with Chinese smartphone giant Huawei and its subsidiaries, in compliance with a ban issued by President Trump, the BBC reported Wednesday Under an executive order Trump signed last week, forei...

ANALYSIS

5 Effective Talent Retention Strategies for Security Teams

If it's true that retention is cheaper than acquisition, and if it's also true that personnel management is a key success factor and competitive advantage because of ambient conditions in the cybersecurity world, then it follows that anything you can do to bolster your own staff retention efforts is time well spent. With that in mind, following are a few things you can do to help optimize your efforts in this area. ...

How Artificial Intelligence Is Reshaping the Workforce

One example is IBM, which has replaced about 30 percent of its HR staff with AI. In this case, it actually is to help retain existing skilled workers -- not to replace them with AI, but to ensure that valuable talent doesn't jump ship The HR AI was designed to help employees i...

Software Bug Gives Spyware Free Rein With a Single WhatsApp Call

"As long as products like Pegasus are marketed without proper control and oversight, the rights and safety of Amnesty International's staff and that of other activists, journalists and dissidents around the world is at risk," she added The legal action is supported by Amnesty ...

OPINION

Facial Recognition and the Fight for Diversity

The underlying problem isn't a failure in the AI tools in terms of core technology. Although these misidentifications sometimes can result from low-quality cameras, they largely are the result of horribly biased data sets. Often the data sets are pulled from tech firms, staffed mostly by white males, or from the media, which in terms of volume seems to favor pictures of white males...

EXPERT ADVICE

5 Ways to Personalize B2B E-Commerce

Instead of hiring an entire staff to take care of billing new buyers and collecting outstanding invoices, B2B sellers can dedicate those funds toward more pressing matters, such as enhancing buying experiences and streamlining operations In the event that a buyer needs additi...

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