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She served as the first female chief information officer at the White House, overseeing IT operations for President George W. Bush and his staff With the U.S. midterm elections fast approaching, both Payton's observations about the current cybersecurity threat level and her ad...

Although the frequency of posts dropped, the guest posts from notable experts dried up, and the staff of writers dwindled to two -- veteran Judith Aquino and newcomer Dylan Haviland -- the quality remained. The blog featured some good interviews with genuine thought leaders l...

The knowledge base is essentially a video memory bank of documentation as it relates to the most frequently asked questions about the products or services you provide. It might provide additional insight into company details as well, including corporate structure and staff introductions. More than anything, it's a source of knowledge meant to help your customers access answers to their most urgent questions on their own when you can't be there for them...

This year's report features data from more than 750 hiring managers at corporations, small and medium businesses, and government organizations and staffing agencies across the globe. It is based on responses from more than 6,500 open source professionals worldwide Linux skills...

Assign specific tasks to each member of the team as part of the plan. Every staff member should understand that data is an asset, and that it must be managed proactively before an emergency strikes. Of course, you should create a data plan as part of a broader disaster response plan that first ensures personal safety. Never place people in a spot where they try to save data when instead they should be exiting the building or taking some other action. Simply reinforce the need for proactive planning.

Consider the real-life, in-store experiences that influence customer behavior. People touch objects, try them on, and test them out. They discuss products with friends and other customers. They wander around the aisles, get answers from friendly staff members, and make returns or exchanges...

A remote trained staff operates and speaks through the screen. Staffers know each client's interests and might ask knowledgeable personal questions. Family can inform remote staff about things happening on any given day. ...

An economic viewpoint is a bit more involved, but still not rocket science. Start by understanding what it costs on an annual basis to operate the countermeasures you have in place, both in soft costs (such as staff time and human-power) and in hard dollars (costs like licensing costs for software, or maintenance costs paid to vendors or service providers). ...

Prepare for last-minute opportunities, such as a seller who needs to order more inventory before the holidays end. Have the staff and procedures in place to expedite that process so you can maximize sales 8. Understand and comply with fulfillment guidelines....

A-B-C-player thinking came out of an era when the customer had one point of contact with the seller -- one key decision maker talked to one salesperson. Those days are over. The average deal involves seven or more decision makers, and the seller may call on resources ranging from sales engineers to professional services staff and beyond, including other members of the sales team...

Experiential retail is breathing new life back into brick-and-mortar stores. Customers are demanding more from their shopping experiences, and that includes unique in-store environments that take shopping to the next level. When seeking the added value of experiential retail, customers are looking for new ways to interact with products. They want customized experiences, whether online or offline, which let them connect on a deeper level with the products or brands and provide one-on-one attention from knowledgeable staff...

This functionality is helpful to companies that are located in one area but want to give the impression they have local staff in areas around the country. I suppose we can live with that level of deception, although I'm not in favor of it. The problem is when this capability is used by bad guys to steal from us or worse.

The nature of the CEO role isn't one of focus -- not really. That is for line and staff positions that often are defined tightly. A CEO must watch every aspect of a business, including sales, marketing, finance, manufacturing, operations and line functions. The job requires ...

Consider first that allocation of staff isn't static and that team members aren't fungible. This means that a reduction in staff can cause a given tool or control to have fewer touchpoints, in turn decreasing the tool's utility in your program. It means a reallocation of responsibilities can impact effectiveness when one engineer is less skilled or has less experience than another...

While vendors strive to create ever more attractive and compelling websites, designers and marketing staffs need to address the basic nuts and bolts of contract communications, said Levin For electronic documents, vendors should "refer to the arbitration clause near the begin...

Second, they focus on building the one thing that cuts through all the noise: trusted relationships. Sometimes they build relationships with the ultimate decision maker directly, and sometimes it's with trusted staff members. Buyers are far more open to shifts in viewpoint and perspective when their source of information is a trusted confidant...

"Sex-segregated job advertising has historically been used to shut women out of well-paying jobs and economic opportunities," said Galen Sherwin, senior staff attorney at the ACLU Women's Rights Project. "We can't let gender-based ad targeting online give new life to a form o...

The ACI will present the report in Washington, D.C., on Wednesday, at a public panel attended by congressional committee members and staff. The session is open to the public "There were 40,000 known open source vulnerabilities in the last 17 years, and one-third of them came l...

Whether compliance with the lawful access demands of the Five Eyes will be voluntary for long remains to be seen, especially in light of the final paragraph in the statement:"Should governments continue to encounter impediments to lawful access to information necessary to aid the protection of the citizens of our countries, we may pursue technological, enforcement, legislative or other measures to achieve lawful access solutions." That language reeks of Australia, noted Nate Cardozo, a senior staff attorney at the Electronic Frontier Foundation, a digital privacy advocacy group in San Francisco...

This approach not only will build trust among your staff and show them that their contributions are valued, but also address the retail industry's high rate (and high cost) of employee turnover. 3. Personalize Compensation Packages...