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EXPERT ADVICE

Is Weak Data Integrity Killing Your CRM?

American companies spend an enormous amount of money on training. Spending reached more than US$90 billion in 2017, an increase of over 32 percent from 2016, according to Training magazine's annual survey about the kinds of investments companies with 100 or more employees make on training activities, including everything from the salaries of internal training staffers to expenses for travel, facilities and equipment...

EXPERT ADVICE

User Experiences That Convert – The Do’s and Don’ts

Businesses can use custom visual content to stand out from the competition. A simple start is to use real pictures of teams/staff, offices/locations, and products/services Moreover, details like updated banners to reflect appropriate seasons, upcoming holidays, or events relev...

EXPERT ADVICE

5 Important Healthcare Cloud Security Factors to Weigh

Prioritize training -- When thinking in terms of compliance and security, it is easy to get technical and to focus on data systems. However, the truth is that the staff is a major threat: Human beings can jeopardize ePHI and other key data accidentally. People are a major threat across industry, but they represent an especially critical risk in healthcare. Training tops the list of tips for safeguarding healthcare data from data loss Software as a Service (SaaS) firm Digital Guardian...

ANALYSIS

What Can Chrome 68 Teach Us About Election Security?

This is, in fact, similar to where the U.S. is with election security. I've made the point in the past that election security is a fairly asymmetric contest from a security perspective. Meaning, on offense you have one or more nation states that are well funded, that operate around the clock, that are sitting on a stockpile of zero-day vulnerabilities, and that have dedicated engineering staff that are among the best in the world at breaking into stuff. ...

At-Home Eldercare Goes High Tech

A remote trained staff operates and speaks through the screen. Staffers know each client's interests and might ask knowledgeable personal questions. Family can inform remote staff about things happening on any given day. ...

WOMEN IN TECH

Televerde’s Michelle Cirocco: Tech Enables Trust

Televerde staffs a portion of its contact centers with incarcerated women, providing them with training and helping them find career opportunities after their release. In this exclusive interview, Cirocco explains how everyone wins when a company provides employees with the o...

Russian Hackers Have Invaded Hundreds of US Utilities: Report

"It may seem obvious, but greater diligence in educating staff and the public broadly about being vigilant regarding email, social media and the websites they visit and links they click has never been more important," said Sigfus Magnusson, vice president for product management at Men & Mice,a Kopavogur, Iceland-based maker of DNS, DHCP and IP Address management software...

OPINION

Could a Tech Collaboration Tool Fix Dysfunctional Governments?

More important, when they do screw up, their first alert may come when the screw-up is reported publicly, rather than in real time when they could address it more effectively. With this tool, they or their staff could be alerted. Alerts even could be automated -- for example, driven to their smartwatch or, even better, a surgically implanted cattle prod (to get their attention). Just kidding, sort of...

US Lawmakers Eye Apple, Alphabet Data Privacy Practices

The committee has requested the companies brief its staff on these topics "This is a huge issue," said John Simpson, privacy and technology project director at Consumer Watchdog....

ANALYSIS

Security Economics: The Key to Resilience

An economic viewpoint is a bit more involved, but still not rocket science. Start by understanding what it costs on an annual basis to operate the countermeasures you have in place, both in soft costs (such as staff time and human-power) and in hard dollars (costs like licensing costs for software, or maintenance costs paid to vendors or service providers). ...

OPINION

To Drive Change, Let Your Customers Be the Messengers

A sales manager who suggests new strategies, unveils new territories, or even merely encourages the sales staff to use CRM may encounter significant pushback. In the support world, efforts to coach agents may be met with skepticism and even hostility by agents who feel they'r...

7 Keys to Global E-Commerce Success

"Even if you are within a large company well staffed for entrance into new markets, find some partners to help you understand each major component -- marketing, selling/e-commerce, fulfilling, support," advised Lukomskyj "There are proven approaches to test new markets to see ...

The Dismal State of Healthcare IoT Security

Such devices range from MRI machines to insulin pumps, and "the sheer number of devices in a single hospital also means that staff are often unaware of threats, so breaches can go undetected," he pointed out Network-connected medical devices "promise an entirely new level of v...

What the GDPR Means for Small US Etailers

"The breadth of the GDPR's application lends itself to be easily but unintentionally violated," Young noted. For example, not following through on policy changes -- failing to abide by new privacy policies, or not training staff to adhere to them -- might be a violation Using ...

Linux Skills Most Wanted: Open Source Jobs Report

This year's report features data from more than 750 hiring managers at corporations, small and medium businesses, and government organizations and staffing agencies across the globe. It is based on responses from more than 6,500 open source professionals worldwide Linux skills...

OPINION

Avoiding Career Death by Twitter

Separate those who have poor impulse control from Twitter, and remove their need to post by protecting them better than they could protect themselves. For those who have better control, provide a fast, well-staffed service that reviews posts before they're published. In both...

Cloud Health Services, Part 1: Benefits and Complications

Cloud computing lets user organizations avoid heavy capital expenditures, and it requires less skilled IT staff, according to a report from the Cloud Standards Customer Council, an end-user advocacy group dedicated to accelerating cloud adoption The cloud also offers the follo...

OPINION

Rhino-Saving Tech Also Could Protect Kids and Borders

The rhino problem in Africa presents logistics issues that are relevant to the U.S. border problem. In both cases, the goal is to keep unauthorized people out, but because the borders are so extensive, the cost of staffing to protect them is problematic. Technology is a forc...

Highly Sensitive Encrypted Email at Risk of Exposure

A patch to address the flaw already has been made for the Thunderbird email client, but not yet for Apple Mail, said Nate Cardozo, a senior staff attorney with the Electronic Frontier Foundation "The patch doesn't close the vulnerability -- it just makes it impossible to explo...

OPINION

Solving Tech’s Diversity Problem

So, when looking at companies to partner with, work for, and buy from, look for firms where the CEO has taken gender equality as a personal mission. You'll want to see more than lip service, and you can't assume that a woman CEO will be any better than a man in this respect, because the surveys clearly indicate both sexes have been corrupted equally. (Note that currently I'm tracking more male CEOs on this than women CEOs, which is part of the problem.) Assess the diversity and balance of the executive staff, and look for a passion for fairness and change...

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