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Those remote or rural areas are often thought of as far away from the U.S., but Pew's recent numbers show that there is still a relatively significant chunk of U.S. citizens who aren't connected, said industry analyst Jeff Kagan. However, purely from a business standpoint, i...

The wireless industry has grown and changed over time. In fact, there seems to be a major transformation every few years, and change is starting to occur once again ...

"Google Maps are more often the most popular and most accurate between the big options," said telecommunications analyst Jeff Kagan. "However, Google Maps needs to stay current to stay on top. Not only with accuracy, but with innovation." Google must fend off rivals, in other ...

"It's amazing how relationships change over time," telecommunications analyst Jeff Kagan told the E-Commerce Times. "Early on companies need each other and work together and get along well. Then, over time they start to compete more and more and everything changes." Caught in...

The question I have for Apple, from my perspective as an industry analyst, is simple: What's your next move? We have watched the company transform the music space with the iPod, the smartphone space with the iPhone, and the tablet space with the iPad. However it has not had a breakthrough industry-changing product in the last few years. ...

"BlackBerry is in trouble, but that is not news," said industry analyst Jeff Kagan. "They have been in trouble for the last several years. "Unfortunately their last best shot failed," Kagan told the E-Commerce Times. "They developed new technology to attract new users, but ...

Although T-Mobile is one of the four major players in the U.S. wireless space, it wants to be seen as the outlier that's shaking things up, said wireless industry analyst Jeff Kagan. "T-Mobile is redefining itself under new CEO John Legere," he told the E-Commerce Times. "We...

Six years ago when Apple's iPhone and smartphones running Google's Android first hit the streets, it seemed that lots of carriers jumped into the unlimited space. They did this to let customers test drive the wireless data app world and get hooked -- and customers loved it. ...

Looking ahead, while many consumers were initially attracted to the iPhone for its innovation, it's not clear that advantage is being sustained, telecom analyst Jeff Kagan told CRM Buyer "Two things have changed," said Kagan. "One, Apple has not had any innovation in the last ...

ThinkPad is a solid brand. So why is Lenovo suddenly screwing up its brand relationship with customers? We all have our favorites. That's the power of successfully building a brand. However, in an effort to grow, Lenovo is making a costly mistake. Rather than creating a distinct new sub-brand category, it is spreading the existing ThinkPad brand too thin, confusing the customer. That's a recipe for disaster.

What the heck is wrong at Microsoft? It may be an important company, but it's an older company that has definitely lost its way. It can recover but doesn't see how. The solution seems so obvious from the outside. However, there is a sense that arrogance is getting in the way of clear thinking. It is keeping Microsoft from becoming great once again. So what's wrong, and what can it do to recover? ...

Verizon Wireless and Motorola "have always had an exclusive agreement of sorts," telecommunications analyst Jeff Kagan told the E-Commerce Times. "Today's announcement of new Droid devices is just the next step in that process. What is new is that Google acquired Motorola and will be introducing the new Moto X next week."

We have a problem. We don't have enough wireless spectrum to satisfy America's rapidly growing appetite. That means we'll increasingly have problems connecting with our smartphones and tablets. This spectrum shortage means we must decide the best way to use what we do have. So now is the time to draw a line in the sand and do what we must do -- prepare to share spectrum. ...

There is a simple answer to the BlackBerry problem: Rather than trying to become a new company and address a new market and compete with new competitors, it should focus on its bread and butter, the business and government communities that still use its products. If it does this, I believe its recovery will begin quickly. ...

"The camera is one of the key features many users are looking for, so focusing on the camera is important to Nokia," said telecommunications analyst Jeff Kagan. It might not be enough to rebuild the company, however, without first rebuilding the brand, Kagan told TechNewsWorl...

In recent months I have been asked many times whether the brand new BlackBerry 10 operating system and new handsets like the Z10 and Q10 are hits or misses. The answer is simple: It depends. It's a matter of what you want and expect. The new BlackBerry handsets do satisfy a segment of the user base, while they leave others disappointed -- but there's a solution for that. ...

Vu Digital is a new search tool for the Internet that helps you locate content. This very interesting startup, which launched just over a month ago, does not replace traditional search engines like Google, Bing or Yahoo. It goes beyond them. You will still use traditional search engines, but Vu finds, organizes and delivers content users are looking for seamlessly. It seems to fill a need -- and oh yeah, it's free.

Verizon is on the hot seat. It is at the center of the story about releasing customer information to the U.S. National Security Agency. ...

Cord cutters are having a positive influence on the cable industry, added analyst Jeff Kagan "The industry has to innovate if it expects consumers to want it," he told the E-Commerce Times....

The outcome is now in the shareholders hands, as a thumbs up from the FCC seems very likely, said technology industry analyst Jeff Kagan "The merger will likely be approved since Sprint is not a big enough a competitor today to muck up the competitive playing field," he told ...