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In Social CRM, Honesty Is the Best Policy

Customers are now demanding authenticity (to borrow a phrase from author and business mega-thinker Joe Pine) from the companies they patronize. That translates into an authentic relationship, and you can't have that if you're preoccupied with obfuscating, exaggerating, or playing silly PR games with your customers...

Life in Technology’s Invisible Panopticon

Even if the charges against a suspect are later dropped or thrown out of court because the suspect was wrongfully accused, that person's DNA is on file. Add that to the footprinting of newborns in hospital to prevent kidnapping or accidental baby swapping (even though that occurs less than one time in 10,000), the monitoring of our phone calls and Internet access, and now the possibility that our own mobile devices can be used to spy on us, and you have a surveillance Web over Americans that Uncle Joe Stalin would have been proud of...

Netflix Widens Its Movie Stream With $1B Epix Deal

Among the franchises in the Epix portfolio are "Star Trek," "Mission Impossible," "GI Joe" and "Iron Man." Financial Boost...

Fiber Optics and Rural Medicine: Healthcare at the Speed of Light

"It's all about the applications that you can put on it," Joel Mulder, senior director of business development for Adesta, told TechNewsWorld. "The fiber optic network gives that large pipe so applications can get there more quickly." The project is appealing to Zayo because o...

The US’ Mobile Catch-Up Game Plan

"Today, most people just know that their home broadband speed is supposed to be 'blazing fast,'" said Joel Gurin, chief of the Consumer and Governmental Affairs Bureau of the FCC. "They need more meaningful information to know exactly what speed they need for the applications...

Privacy Blowup: French, US Officials Home In on Google Street View

In May, EPIC sent a letter to the Federal Communications Commission urging action on the matter. Joel Gurin, chief of the FCC's Consumer and Governmental Affairs Bureau, responded in June, saying that Google's actions, "whether intentional or not," represented a clear infringement on consumer privacy...

FOSS FACE-OFF

When It Comes to Security, Openness Isn’t Always a Virtue – Rebuttals

Next, in Part 2, Joe Brockmeier, GNOME PR team lead and former openSUSE community manager for Novell, made the case for FOSS's superior track record, asserting that "security through obscurity is a joke." Microsoft's Internet Explorer, for example, "has been found to have many...

FOSS FACE-OFF

When It Comes to Security, Openness Isn’t Always a Virtue – Con: Joe Brockmeier

Now, Joe Brockmeier, GNOME PR team lead and former openSUSE community manager for Novell, makes the case that FOSS is the more secure option ...

FOSS FACE-OFF

When It Comes to Security, Openness Isn’t Always a Virtue – Pro: Sam Ransbotham

"When It Comes to Security, Openness Isn't Always a Virtue - Con: Joe Brockmeier." ...

Google to Cough Up Garbled WiFi Gleanings

German prosecutors in Hamburg have launched an investigation into Google's actions. Canada's privacy commission has also initiated a probe. In the U.S., Reps. Edward Markey, D-Mass., and Joe Barton, R-Texas, have asked the Federal Trade Commission to look into the matter. Law...

FCC to Test if You’re Getting the Broadband Speed You Pay For

Better information can help consumers choose broadband services that are right for them, reasoned Joel Gurin, chief of the FCC's consumer and governmental affairs bureau. "Today, most people just know that their home broadband speed is supposed to be 'blazing fast,'" he said. "They need more meaningful information to know exactly what speed they need for the applications they want to run, and what provider and plan is their best choice."

OPINION

Social CRM Exacts a New Level of Honesty

Customers are now demanding authenticity (to borrow a phrase from author and business mega-thinker Joe Pine) from the companies they patronize. That translates into an authentic relationship, and you can't have that if you're preoccupied with obfuscating, exaggerating, or playing silly PR games with your customers...

The Reinvention of VoIP

The eight founding companies of the Cloud Communications Alliance usea software platform provided by BroadSoft to deliver a range of cloud-based IPmultimedia communications to enterprises and consumers, said Joe Gillette, CEO of Stage 2 Networks These unified communications co...

OPINION

Wars, Changes and Office 2010, Oh My!

Bright Triumphs From Dark Hours stories include those of Joel Klein, Shirley Ann Jackson, Steve Case and my favorite, Pattie Dunn. I followed HP closely for a number of decades and was very impressed with Pattie's running of their board. She was backstabbed by several good old boys on the board and contracted cancer at the low point in this story. However, this forced her to rethink her priorities, and she is vastly more active in organizations that help others as a result. ...

EXPERT ADVICE

SaaS Apps: The Apex of Customer Service

What if you answered the phone one day to a friendly voice offering tech support for some software that had been troubling you? "Not possible," you'd say. We all know the drill with technical difficulties. We call up the software company during business hours and then sit on hold only to get an agent who barely knows the software better than we do. A knowledgeable tech support specialist certainly isn't going to call us at the moment when we're beating our heads against the computer screen. Or will they?...

House Passes Bill Outlawing Caller-ID Spoofing

The final version of the bill has a "good chance" of being signed into law, Joe O'Brien, spokesperson for Rep. Engel, told the E-Commerce Times. Legitimate Exceptions...

Seagate Hawks Movie Tickets, Even if All You Wanted Was Storage

The device comes preloaded with a variety of movies types: "The Curious Case of Benjamin Button"; "GI Joe"; "Shooter"; "The Hunt for Red October"; "The Italian Job" (2003); "Ghost"; "Patriot Games"; "Beowulf"; "Enemy at the Gates"; "The Spiderwick Chronicles"; "The Love Guru"; "Coach Carter"; "The Manchurian Candidate" (2004); "Nacho Libre"; "Jackass 2.5"; "A Plumm Summer"; "Carriers"; "Dance Flick"; "Jimmy Neutron: Boy Genius"; and "Sky Captain and the World of Tomorrow."

AMD Aims to Regain Its Mojo

There are other pitfalls, warned Joe Clabby, president of Clabby Analytics AMD's financials are one concern -- the company had net income of $304 million in 2009, a year after reporting a $3.129 billion loss.

CIOs Slowly Pry Open Dusty Wallets

Catching up to mobile trends is a primary necessity for many firms. For example, many of his customers need support for mobile devices such as Windows Mobile and BlackBerry, according to Joel Bomgar, CEO and founder of Bomgar which develops remote support software. However, unlike Willmer, Bomgar sees a larger shift to alternative OSes taking place...

ANALYSIS

There’s Nothing Virtual About the VDI Vendor Wars

The emerging VDI and application virtualization markets are a different story. Only about 5 percent to 8 percent of organizations worldwide have fully virtualized their desktop infrastructure. So it's too soon to declare a clear market winner. It's safe to say that Citrix, Microsoft and VMware are all market leaders in this segment. This time around, though, Microsoft and Citrix are determined not to let VMware and EMC run away with the race by building an insurmountable lead. Meanwhile, VMware and EMC have not been idle. Former Microsoft executive Paul Maritz succeeded VMware founder Diane Greene following her 2008 departure as the company's president and chief executive officer. Since then, he has made tangible moves to bolster VMware's position in the VDI and application virtualization arenas. Maritz and EMC CEO Joe Tucci make a formidable combination, as do EMC and VMware. ...

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