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The Hidden Risks of Mobile CRM, Part 1

As mobile marketing evolves, so do its risks. ...

IRS May Be Sifting Through Email in Defiance of Court Order

The ACLU has raised a disturbing possibility after reading 247 pages of records it obtained from the Internal Revenue Service via a Freedom of Information Act request: The agency may be reading taxpayers' emails without a warrant. ...

Bitcoin Streaks Toward the Sun

Bitcoin's meteoric rise has pushed it over the US$200 mark. Five days ago, the open source peer-to-peer digital currency was trading at $150, a level that alternately wowed and worried speculators. Two months ago, it was worth about $20 ...

Shodan Sheds Harsh Spotlight on Internet of Things

Shodan has burst from the shadows into the spotlight, courtesy of a profile in CNN that describes it as "the scariest search engine on the Internet." Indeed, delving into what it can do is sure to generate some uncomfortable -- even fearful -- possibilities. ...

Eggs in HTC’s One Basket Showing Some Cracks

HTC announced earnings for the first quarter of 2013 that were decidedly not pretty. Its net profit dropped some 98 percent, sinking to 85 million New Taiwan Dollars, or US$2.8 million -- the lowest quarterly earnings for the company since its launch in 2006. ...

United Sinks to Bottom of Customer Satisfaction Barrel

Airline travel experiences were relatively satisfactory for passengers in 2012, based on a number of metrics -- except for the most telling one of all: customer complaints. Those rose sharply, according to the Airline Quality Rankings Report, which examined 14 of the largest U.S. airlines and their performance. Overall, Virgin America claimed the highest customer satisfaction rank, while United Airlines scored the lowest...

Apple’s iRadio Could Blast Competitors Off the Air

Apple may be moving closer to launching a streaming music offering, or "iRadio," as it's known in the rumor mill. It's on the verge of striking a deal with two major music labels, according to a report in CNET citing anonymous sources. ...

Salesforce Cranks Up Chatter for Social Intelligence

Salesforce.com has upgraded Salesforce Chatter with a new feature that collects and aggregates unstructured data -- or perhaps better put, social intelligence -- onto one page for easy reference. ...

Tablets May Push PCs to Edge of Oblivion

Tablets, especially lower-priced tablets, are on track to overtake PCs within the next few years, according to new projections from Gartner. ...

Anonymous Taunts North Korea

The hactivist group Anonymous has taken on North Korea, it appears, hacking into the country's official Twitter and Flickr accounts on Wednesday. It reportedly sent out tweets ridiculing the country's leader, Kim Jong-un, and used its Flickr account to portray him in an unflattering light, to put it mildly. ...

PRODUCT PROFILE

Colosa Builds Better BPM Into SugarCRM

SugarCRM and Colosa are getting set to debut a new Sugar module based on a visual tool that lets users design business process workflows inside SugarCRM. They'll be able to control the way tasks get routed; track how long it takes to complete; and control which screens get displayed and their order. ...

Marketo Winds Up for Risky IPO

Marketing automation company Marketo filed paperwork with the Securities and Exchange Commission on Tuesday to launch an initial public offering. The IPO is valued at US$75 million. ...

No Clear Reason for Windows 8’s Failure to Thrive

Windows 7 is the most popular desktop operating system, with 44.73 percent market share, according to Net Applications' March report. Windows 8 is not even a close second -- old standby Windows XP is. ...

Finance Companies Bristle at Public Airing of Consumer Complaints

The Consumer Finance Protection Bureau announced last week that it has expanded the Consumer Complaint Database it launched last summer, increasing the number of complaints about credit card companies from 19,000 or so to 90,000. The added data comes from additional players such as mortgage companies, banks, private student loan providers and other consumer lenders. ...

Zuckerberg Lobbies to Become a Bigger Difference Maker

It appears Facebook CEO Mark Zuckerberg is plunging into the controversial national debate on immigration reform. An issue-advocacy group he formed has hired two lobbying firms: Peck Madigan Jones; and Fierce, Isakowitz & Blalock. ...

PRODUCT PROFILE

CallCopy Lets Managers See What Customers Are Saying

CallCopy recently unveiled cc: Discover 5.1, an upgrade to its flagship workforce optimization suite. Many of the changes incorporated in this version were made at the behest of customers who provided feedback at the company's first annual User Conference last fall, Patrick Hall, CMO of CallCopy, told CRM Buyer. ...

Walmart’s Latest Bright Idea: Let Customers Do the Schlepping

Walmart wants to get the jump on e-tail competitors such as Amazon by widely offering same-day delivery for online purchases, executives told Reuters in an exclusive interview. Instead of contracting with a shipping provider, it would use one of its most plentiful and never-ending resources: the customers who stream into its 4,000 stores every day.

Big Data Spawns Big Ideas for Mobile CRM

If you have been thinking lately that the chief marketing officer has been driving CRM purchases more than the IT department, you're right. ...

Walmart Rattles Amazon’s Locker

Walmart ratcheted up the e-competition a notch with the announcement Tuesday that it would soon begin offering a locker service similar to the one Amazon recently rolled out. ...

T-Mobile Finally Gets Some Respect

After six years of watching helplessly as competing providers basked in the iPhone's glory, T-Mobile is going to start offering the coveted device as well. The carrier made the much-anticipated announcement at an event Tuesday morning, where it also revealed plans to step up its 4G network rollout. ...

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