Search Results

Consumers give hotels, airlines and car rental companies high marks in customer satisfaction for the mobile experience they provide, according to the "ForeSee Mobile Satisfaction Index: Travel Edition." Online travel agencies, however -- not so much. ...

As initial public offerings go, Marin Software couldn't have asked for much better than its Friday debut on the New York Stock Exchange. ...

CoreMotives is a marketing automation platform that operates completely within Microsoft Dynamics CRM. Acquired by Silverpop about a year ago, CoreMotives remains a separate offering from its parent's flagship Engage platform, which features its own Microsoft Dynamics CRM integration ...

Times are changing for BlackBerry. ...

...

Sens. Patrick Leahy, D-Vt., and Mike Lee, R-Utah, on Tuesday introduced legislation to provide stronger privacy guarantees to email. ...

The Federal Communications Commission last week issued citations to two service providers for delivering unauthorized robocalls -- that is, automatically dialed calls with prerecorded voice messages -- to millions of wireless phones. ...

Verizon Communications is proposing a novel and potentially disruptive fee structure for its FiOS pay TV service: It wants to link the fees it pays to television channels to how much traffic they get, according to a Wall Street Journal report ...

Microsoft opened Convergence 2013 Tuesday morning with a keynote address from Microsoft Business Solutions President Kirill Tatarinov -- and the debut of an upgraded CRM application. ...

A U.S. District Court judge from the Ninth Circuit found that the government's controversial use of so-called National Security Letters violates the First Amendment and the concept of separation of powers. ...

KXEN has launched Predictive Offers, a real-time next best action tool for customer service and call center agents, on Salesforce.com's AppExchange. ...

Samsung Electronics has named two new chief executive officers, bringing the number of company heads to three: Joining the current CEO Oh-Hyun Kwon as coCEOs will be Boo-keun Yoon and J.K. Shin. They are the head of Samsung's consumer electronics and mobile divisions, respectively. ...

IBM pushed deeper into the customer experience space with the launch on Thursday of its Customer Experience Lab. ...

BlackBerry announced that an unnamed customer has placed an order for 1 million BlackBerry Z10 smartphones, making it the largest-ever single purchase in its history. Shipments are to begin immediately. ...

Andy Rubin, the man who helped maneuver Android into the No. 1 mobile OS position, is stepping down as head of Android at Google. ...

The Time of a Mobile Ad's Life, Part 1 ...

The Federal Trade Commission released its updated Dot Com Disclosures guidance on Tuesday, emphasizing the requirements for advertisers targeting mobile devices. In short, the rules that apply to ads in newspapers, radio and television also apply to mobile devices and social media. ...

Google has settled its Street View privacy case with 38 states and the District of Columbia. As part of the settlement, the company will destroy the personal information it collected under the project, train its employees on privacy issues for a 10-year period, launch a campaign to educate consumers on WiFi security, and pay a US$7 million fine. ...

It is possible to predict intimate personal characteristics such as sexual orientation by studying a person's Facebook Likes, according to findings released Monday by University of Cambridge researchers ...

FirstRain has debuted FirstRain for Touch, an enterprise customer intelligence application built for the Salesforce Touch Platform. ...