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"This blurring of the lines has been confusing for many users," said telecommunications analyst Jeff Kagan. "Is it a tablet or is it a smartphone, or what is it exactly? And we are just in the beginning of this part of the wireless revolution." However, tablets that offer ph...

Do you dread calling a company to get customer support? Most of us do. We are on hold forever and the problem drags on way too long, leaving brand loyalty damaged. ...

"It sounds logical that if voice mail, email, texting and the assorted other kinds of messaging we use today are popular, that video messaging would be a hit," said industry analyst Jeff Kagan, "but it's not -- not yet anyway. One reason is many people don't have an easy ability to use this kind of service. So unless they really want to, or have to, they don't." ...

Frank Boulben is the new chief marketing officer at BlackBerry and he has his hands full. Did you ever stand in front of a mountain of work and wonder how to get started? Marketing was one of several key weaknesses before RIM became BlackBerry. Can Boulben refresh, reinvigorate and save the smartphone maker? No one yet knows; however, marketing is key -- and Boulben is now center stage...

Intel won't be the only player trying to bring innovation to TV in the coming years, predicted industry analyst Jeff Kagan. "This is the beginning of the race," he told TechNewsWorld. "The start gun has just fired." ...

"This obviously has Meg Whitman's fingerprints all over it," industry analyst Jeff Kagan told TechNewsWorld. "We have to expect HP to think and act differently going forward. Yes, this is new and different for HP but may be more in line with the company going forward." The que...

It looks as though AT&T Mobility has developed a small cell solution to the wireless industry's spectrum shortage -- a data capacity problem that will affect customers of every carrier. AT&T's is not the only solution -- there will be others as well -- but it is an important one ...

It looks as though AT&T Mobility has developed a small cell solution to the wireless industry's spectrum shortage -- a data capacity problem that will affect customers of every carrier. AT&T's is not the only solution -- there will be others as well -- but it is an important one ...

"I don't think it's too late, but I do think they should have refreshed their brand years ago," industry analyst Jeff Kagan told the E-Commerce Times. "Better late than never -- and the timing is good. BlackBerry 10 will redefine the entire company." BlackBerry's Next Move...

Almost a year and a half ago, I asked a simple question: Will Apple Still Be Apple Without Steve Jobs? At the time, the answer seemed to be a simple "no." Over the next couple of years, Apple would become just another competitor, I predicted -- and unfortunately, that's exactly what is now happening ...

Acquisition by Softbank would be a shot in the arm for Sprint, whose fortunes continue to flag, said telecom industry analyst Jeff Kagan. "Sprint has been trying to recover over the last several years," he told the E-Commerce Times. "They just have not been successful. AT&T a...

Those $700 per share days might be over, at least in the short-term, said tech analyst Jeff Kagan -- but not for lack of sales "Apple sold an incredible number of units this past quarter," Kagan told the E-Commerce Times. "It would be enough to make any other company really ex...

So, what is Aereo all about? Well, it's a brand new idea, a Web TV service. The days of the US$200 TV bill are numbered, said the CEO of Aereo in an interview with Ad Age. ...

"BYOD is new to RIM. Yet it may be very important, as others -- like Apple iPhone and Google Android -- are winning such market share," said telecommunications analyst Jeff Kagan. "If RIM were to ignore this elephant in the room, it could be a very big problem. If RIM can pull this off, it will be a big deal for them."

"While there are no guarantees for success with RIM, this model can work," said telecommunications analyst Jeff Kagan. "Qualcomm did this. [It] made wireless phones at one point. Now they just make some of the innards for all the phones that others make. This was a great idea for Qualcomm."

One of two things will happen with the upcoming launch of the brand new RIM BlackBerry 10. Either it will be a success and help RIM get back on a growth curve, or it will end up being like the Palm Pre, loved by the media and analysts yet wanting for sales. Can RIM recover with BlackBerry 10? It's possible. But the company must do two things right ...

"It's hard enough to believe that one company can clean up your profile, and it's even harder to believe that their more simple app can do the same thing from your wireless phone or tablet, but if they can do this it will be a home run," industry analyst Jeff Kagan told the E-Commerce Times...

The cloud may be the future, but it's not a bed of roses. The Amazon Cloud had a meltdown on Christmas Eve, affecting many customers who use the service. Companies that use Amazon as their cloud, their customers and workers were all affected. What should we learn from this high-profile meltdown? ...

Both Sprint and Dish would be able to put Clearwire's spectrum to good use, said tech analyst and consultantJeff Kagan. As consumers increasingly turn toward mobile devices to perform data-intensive activities such as computing, watching video and playing games, many wireless providers are forced to look wherever they can to pick up additional bandwidth to accommodate their customers.

The new offering will impact AT&T's U-verse customer base, of course, but it also speaks volumes about the future direction of television and consumers' demand for digital content, saidJeff Kagan, independent telecom analyst "Consumers now expect to not only be able to watch ...