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Customer satisfaction came down to products and services, and branch staff performance, according to the report "Branch staff are the face of the bank, and a representative who isfriendly, knowledgeable and empathetic will often make a personalconnection to the customer," expl...

The latest version is 2.2.1, but that is not solely the developer's choice. He apparently has been in a holding pattern for new builds until the Suse Studio staff solves the "Error retrieving status information" bug that is affecting all distros built on openSuse Leap As adver...

Pipedrive intends to use the funding to accelerate product development, hire additional staff, increase investment in infrastructure, and grow its ecosystem of partners. It will tap Atomico's expertise in helping companies grow on a global scale "We've seen triple-digit year-o...

I bought something but wanted to return it -- but the neighborhood Walmart couldn't take it back and its staff didn't know what I should do. After visiting several other Walmart stores, I finally learned that another company had made the sale to me, and that I would have to contact that company regarding my return. That wasted plenty of my time...

Another smartwatch industry development was Fitbit's acquisition last month of Pebble's intellectual property and key staff members. There previously had been rumors that a deal was in the works, as Pebble was struggling under the weight of steep financial debt and limited distribution...

CRM also allows for effective staff management. You need to understand how many people are meeting your expectations. All of that information is available in CRM, but a good CRM system is able to provide patterns that will allow leadership to make staffing changes, increase or decrease staff, or provide additional training.

Medium, the once-promising platform led by Twitter cofounder Ev Williams, is losing 50 staffers -- about a third of its workforce -- and will undergo a radical overhaul to fix what the CEO has deemed a "broken" business model -- advertising-supported online publishing. Willia...

We're mis-staffing the call center for today's activity, the HBR article suggests. I say mis-staffing rather than anything else because the staffing model is simply old; it's built on the assumptions of another time, and it no longer addresses service realities...

Caught off guard by a huge backlash,Evernote recently abandoned its plan to let staffers read customer notes under certain circumstances. The plan, which was scheduled to go into effect in January, would have allowed staffers to review private customer notes as a means of ass...

The controversy over Uber staff using the company's tech to track people's movements was reignited this week when information in a pending lawsuit began circulating in the tech press Uber employees can pull customer data at will, alleged Ward Spangenberg, the company's former ...

"The recent attempt by FCC staff to get involved in zero rating by mobile carriers -- allowing unlimited data for in-network video -- is a good example," said Blum. "Under Wheeler -- or likely any Democratic chair -- a crackdown on zero rating seemed likely, but with a Republican majority, that's not going to happen."

The company clearly has been struggling, having laid off 25 percent of its staff earlier this year, when CEO Eric Migicovsky acknowledged that money was tight "Fitbit is acquiring certain assets of Pebble, including key personnel and intellectual property specific to software ...

The new AI lab initially will be staffed with the 15 employees from Geometric Intelligence, and additional hires are expected in the future. NYU Development...

Nov. 30. Greene King, the UK's largest pub retailer, apologizes and offers identity theft service to some of its staff after an email including a list containing information on more than 2,000 bank accounts was accidentally distributed by its payroll department to pubs in the chain...

The department suspended half the $7 million in fines because Zenefits took various remedial actions, including replacing its former CEO and retraining its staff Zenefits will have to pay the full sum if a 2018 examination of its business practices should find that it failed t...

Neistat will provide the content expertise, and Beme cofounder Matt Hackett will lead digital innovation at the new company. There are plans to hire dozens of new staffers, including producers, builders, developers, designers and content creators, according to CNN. Young Turk...

Nov. 18. Michigan State University announces it will notify some 400,000 current and former students and staff of data breach that has compromised their personal information Nov. 19. Russian telecom watchdog Roskomnadzor discovers data breaches at 55 websites that contain pers...

awareness and training activities for OCC staff; and coordination and facilitation....

Oct. 17. Katy Independent School District in Texas warns 78,000 students and staff members their personal data is at risk due to a data breach Oct. 19. Czech police announce they have arrested a Russian citizen in Prague wanted by the FBI in connection to 2012 data theft of 11...

The job cuts, which were expected to affect 300 workers, or 8 percent of its staff, instead will reduce the global workforce by 9 percent, with losses mainly in sales, partnerships and marketing Twitter will incur a charge of between $10 million and $20 million in cash during ...