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OPINION

The Sales Process Starts With Retention

From there, it's sales' chance to set the stage for retention; sales staff who are well-trained and can act as subject-matter experts add value to the buying experience and send a signal that expertise is a hallmark of the entire organization. Delivering that requires a learning solution that can keep salespeople in constant training mode and a commitment to that training so the content is always relevant...

Microsoft Guns for Cloud Devs at Build 2016

Microsoft's IoT services and the Azure App Service "will be absolutely essential because companies have to learn what is IoT, what they need to implement it, how much it's going to cost, what their staff need to learn," commented Laura DiDio, a research director at Strategy Analytics...

ACLU Finds Widespread Use of All Writs Act to Compel Cooperation

The ACLU knows of an additional 13 pending cases, said Sweren Becker, a staff attorney with the organization's Speech, Privacy and Technology Project. Apple has confirmed 12 of those cases. An additional case in Massachusetts has not been confirmed due to a lack of publicly available information.

SPOTLIGHT ON SECURITY

Firm Wins Patent for Novel Way to Detect Spearphishing

March 21. Administration of Concordia University in Montreal advises students and staff to change passwords to their accounts after keylogging software was found on some computers in two campus libraries. March 21. City Utilities in Missouri announces the personal information...

FCC Commissioner Sounds Alarm Over Netflix Throttling

"While we're disappointed to hear that Netflix has been throttling its videos for AT&T and Verizon customers, I think it's important to realize that this wasn't a violation of Net neutrality, since it was the edge provider itself who made the decision to throttle its own traffic," said Jeremy Gillula, staff technologist at theElectronic Frontier Foundation...

Feds Crack iPhone, Warn Apple to Keep One Eye Open

The FBI should be required to disclose how it was able to access the encrypted phone, said Andrew Crocker, staff attorney at theElectronic Frontier Foundation, citing the government's Vulnerabilities Equities Process, or VEP, which requires that companies be alerted to any security vulnerabilities that leave them exposed to hackers or when the government exploits those weaknesses to gather information...

OPINION

A Dramatic 16 Years for 4 Tech Titans

Lenovo currently is experiencing financial pain as a result of two huge simultaneous mergers, but it actually appears to be pulling the move off, and it has been making major staffing realignments to finish the process. Looking Forward...

SPOTLIGHT ON SECURITY

Ransomware’s Aftermath Can Be More Costly Than Ransom

"They're less apt to rely on their IT staffs because they want it done now, and they don't want to run it by anybody else," he told TechNewsWorld "There's a trend there and it can be scary for security," Fardone added....

Apple Channels Founding Fathers in Legal Brief

The government's reliance on the All Writs Act is an indication that the case cannot stand on modern case law, said Sophia Cope, staff attorney at theElectronic Frontier Foundation "The problem is that the AWA has never been applied in this way, and it can't be used for an unc...

WhatsApp Case May Be New Encryption Battleground

TheElectronic Frontier Foundation, along with 46 other technology industry experts, filed an amicus brief arguing that the Apple order would violate the First Amendment, according to Nate Cardozo, a staff attorney on the EFF's digital civil liberties team The Court of Public O...

LiveOps Launches Contact Center as a Service Platform

CCaaS may have higher loading costs, "but exposure, in terms of staffing and unplanned expenses, is always reduced," Enderle told CRM Buyer. However, control also is reduced, so that trade-off must be taken into account The Need to Go Digital...

SPOTLIGHT ON SECURITY

Facebook Exec’s Brazilian Misadventure Signals Bigger Problem

March 1. Illinois State University announces data breach resulted in some US$50,000 in direct pay payments of 13 faculty and staff being redirected into an unauthorized account. March 1. Main Line Health in Philadelphia announces personal information of all its employees has ...

FBI Would Hurtle Us Back to Encryption Jurassic, Apple Warns

"Compelling Apple to build a backdoor for its own product actually undermines the security and personal safety of millions of Americans and others around the world, especially those living under authoritarian regimes," said Sophia Cope, a staff attorney at the Electronic Frontier Foundation...

SPOTLIGHT ON SECURITY

Security Pros to Users: Do as We Say, Not as We Do

Feb. 15. Radiology Regional Center PA announces personal information of an undisclosed number of patients is at risk after its records disposal vendor released the records in Fort Myers, Florida, as they were in transit to be incinerated. After a foot search by center staff of the area in which the records were released, it's believed virtually all the records were recovered...

OPINION

The Right Sales Technology Buys Time to Turn B Players Into A Players

That's not a realistic objective, however -- A players are hard to recruit away from businesses where they're prospering, dislodging them is expensive, and they can afford to be choosy. Unless you have an overwhelmingly attractive value proposition, building a staff of A players from the outside in is a tough task. (That's why sales recruiters demand -- and get -- impressive compensation.)

OPINION

The FBI’s iPhone Problem: Tactical vs. Strategic Thinking

Since law enforcement is understaffed already, the net end result would be a combination of a lot more people hurt and fewer people caught. Personally, I think more focus should be placed on prevention. Would you agree to a process that would make it easier to catch a crimi...

Neverware Brings Windows Into Its Anti-Aging Fold

Schools that adopt Neverware's system pay a license fee to use the CloudReady OS. Students and staff can download the software for free The big advantage is not losing access to the existing OS and data while gaining the ability to boot into either OS without having to buy add...

Cook et al Dig In Heels in iPhone Encryption Battle

The order is "unlawful, unprecedented and unwise," said American Civil Liberties Union staff attorney Alex Abdo. "The Constitution does not permit the government to force companies to hack into their customer's devices," he told the E-Commerce Times. "Apple is free to offer a...

Hollywood Hospital Hacked Back to Paper Age

"There are typically dozens of IT vendors, and the hospital IT staff don't generally have admin access to all these machines," he told TechNewsWorld. "A lot of them operate as black boxes." What's more, everything is connected to networked storage devices that contain terabyte...

Facebook Warned to Toe France’s Privacy Line

Further, the French "are likely to make an example of the company if it doesn't comply," he suggested. "This could include criminal indictments for Zuckerberg and his senior staff, and there's an extradition treaty between France and the U.S. The French take this stuff really seriously."

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