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Results 541-560 of 1990 for Jack M. Germain
EXCLUSIVE INTERVIEW

SugarCRM Adds AI to Sweeten the Customer Experience Pot

SugarCRM last month announced its acquisition of Node Inc., an artificial intelligence (AI) platform that leverages customer relationship management data and vast external sources. This marks the fourth acquisition by SugarCRM since the company's investment by Menlo Park-based Accel-KKR in August 2018 ...

LINUX PICKS AND PANS

New MakuluLinux Distro Puts a ‘Shift’ in Your Computing Routine

Jacque Montague Raymer, developer and creator of the MakuluLinux family of distributions, on August 24 released a new distro that is inspired by a project he shelved several years ago ...

Consumers Buying In to Digital Wallets

Fueled by the ongoing pandemic, consumers are now more rapidly embracing the use of digital wallets and are buying digital gift cards for personal use ...

OPINION

Linux: 29 Years and Counting as a Powerhouse OS

When Linux was born on Aug. 25, 1991, it was little more than a hobby for then-21-year-old Linus Torvalds. Today the Linux community is estimated to be more than 86 million users strong ...

Most Tech and Finance Firms Delaying Office Returns Into 2021

Tech and finance professionals are joining the ranks of workers in other industries by delaying their return to in-person office work until as late as the third quarter of next year. Workers are balking at returning to their physical offices while fears of a resurgence of the virus are prevalent ...

Software Piracy Spreading With the Virus

The pandemic caused by COVID-19 has a destructive reach that goes beyond that of a highly contagious and deadly illness. It is also contributing to the rapid spread of piracy -- as in spreading illegal copies of commercial software ...

EXCLUSIVE INTERVIEW

CRM is Failing: It’s Time to Transition to CXM

CRM and CEM/CXM are essential tools for maintaining business flow with customers. Although similar, they have distinct differences. To choose the right one, organizations need to go beyond the alphabet soup of these hi-tech business applications ...

Credential Harvesting Attacks Take Aim at Video Meeting Apps

Users of Zoom and other video conference tools should be aware of the growing risk of impersonation attacks. Even the use of other video platforms to keep in touch with friends on a social level now poses higher security risks ...

OpenEEW Formed to Expedite Earthquake Warning Systems

A new coalition is building a low-cost solution to save lives in earthquake-threatened regions, rather than garnishing a profit from a new early-warning system. OpenEEW is an open-source IoT project with the goal to save lives by reducing the cost of earthquake early-warning (EEW) systems and accelerating their deployments globally. ...

Holiday Shopping Forecast: Less Spending, More Empathy

The holiday shopping forecast and consumer spending patterns well into next year will be marked by a pullback in spending, an increase in consumer expectations for brand behavior, and a focus on supporting small businesses ...

Summer Stats Show a Frenzy of Sales and a Flurry of Fraud

Consumer spending trends and hackers' attack strategies continue to adjust to pandemic pressures, according to a report from digital payments player ACI Worldwide on the July U.S. Retail Sales Index ...

Health and Fitness App Exercises AI for Competitive Advantage

In-person workout sessions these days might seem like a thing of the past, while solitary workouts at home replace gym visits as an ongoing result of the pandemic. ...

How to Protect Data From Natural Disasters

With hurricane season in full bloom and the additional prospect of natural disasters, the importance for companies to have disaster data plans in place is paramount. ...

Consumers Expect More From Brands to Earn Loyalty

New studies reveal how solid personalization in marketing drives brand loyalty, but consumers feel brands fail to do enough to recognize them as individuals ...

Return of Remote Workers Brings New Challenges to IT Heads

A growing list of companies shares a common problem with Apple Stores. Technology may be the only solution as workers wait to return to their corporate workplace as the pandemic resurgence materializes ...

More Consumers Buying Into Digital Payments

As consumers get more acquainted with shopping and banking digitally, it seems logical that more people would be inclined to pay their bills online ...

5G Rollout Includes Challenges to Supply Chain, WFH Value

The growing work-from-home movement amid the coronavirus and its likely continuing challenges has created the need for additional broadband capacity in more places. Mobile telcos and other service providers are rallying around 5G wireless as the most promising solution for reliably faster Internet connectivity ...

Calculate Linux 20th Anniversary: Consistent by Design

Calculate Linux is an impressively different Linux operating system ...

Automated CX Strategies to Revitalize Customer Relations

If the ongoing struggles amid the pandemic have taught retailers anything, it is the need to automate their customer service experience. Customer experience automation (CXA) is making the difference between hanging on until closing down and ensuring more returning customers ...

New Open Source Initiative Consolidates Security Goals

The Linux Foundation on Monday announced the formation of the Open Source Security Foundation (OpenSSF) as the latest initiative to improve software security ...

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