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In just a few short years, social networks have become deeply entrenched as a means for consumers and businesses to connect online. ...

The mobile experience has clearly changed consumers' expectations of the shopping experience, creating higher expectations for service, selection and convenience. Want a certain item? With in-stock notifications, a mobile shopper doesn't have to run around to various stores. Want to ask a question about a product? Many apps offer chat. ...

It's that time of year again: Consumer Reports has published its annual list of best cellphone carriers. Verizon is at the top, having received the most favorable scores for voice and data service quality. It also scored well for staff knowledge and resolution of issues ...

Goldman Sachs has given Research In Motion a thumbs up -- relatively speaking -- telling investors on Thursday that there was a "30 percent chance" the company's long-awaited BlackBerry 10 smartphones would be a success. The investment bank upgraded the stock from "neutral" to "buy." It also lifted the 12-month price target from US$9 to $16. RIM's stock jumped 6 percent in response...

Benbria has launched Blazeloop, a customer engagement platform that revolves around one pointed question aimed at the consumer: How did we do? ...

Nokia has filed lawsuits against Research In Motion in the U.S., the UK and Canada seeking to enforce an arbitration ruling it won in Sweden ...

There's apparently little inclination to wait for the legal system to establish who wronged whom with respect to the allegations that Autonomy committed accounting sleight of hand prior to being acquired by HP. Both HP and the erstwhile head of Autonomy are making their claims and counterclaims public ...

Cyber Monday online sales broke records this year, clocking in at 30 percent higher than 2011, according to IBM Smarter Commerce ...

Cyber Monday was the biggest day ever for Kindle sales worldwide, Amazon reported ...

Based on recent statistics, one would think Houston is the mobile-commerce capital of the United States ...

Shopping and sales activity on Thanksgiving Day and Black Friday rocked this year, with online purchases on Black Friday topping $1 billion for the first time ...

Avaya IP Office joined the BYOD revolution with the release of version 8.1 earlier this year. Now the company is gearing up for more changes, including a forthcoming release that will integrate video functionality into its feature set. ...

This story was originally published on Aug. 21, 2012, and is brought to you today as part of our Best of ECT News series. ...

Stick a fork in the sacrosanctity of Thanksgiving -- it is done. A number of retailers, most famously Walmart, will be opening their doors on Thanksgiving Day, on the premise that they will be scooping up sales from consumers too eager to wait for Black Friday. Whether that is true or whether so-called Gray Thursday will cannibalize sales meant for Black Friday and Cyber Monday is yet to be determined...

"GUYS, teenagers have messy bedrooms, and The Times is ON IT." ...

HP released its fourth quarter earnings report, bearing out CEO Meg Whitman's warning last month. It is not pretty ...

The Wii U's launch has not been without its bumps in the road, to put it kindly. There were reports of users waiting hours to download and install a very large -- said to be 5 GB -- mandatory firmware update. For some, the wait seemed endless, and they powered off the system before the download was complete. When they powered on again, some found their consoles bricked.

In the beginning, there was Apple's iPad. For a long time, "tablet" meant the iPad and nothing but the iPad. Then competitors began to make an appearance in the tablet market. For CRM vendors, that state of affairs made developing mobile products and strategies much easier ...

Some of Walmart's employees are taking aim at a major soft spot for any retailer: Black Friday, the most important shopping day of the year. A union-backed coalition called "Making Change at Wal-Mart" is organizing strikes this week, culminating on Friday, to protest the company's working conditions. ...

United Airlines experienced a major computer problem this week, and the news no doubt sent shudders down the spines of would-be Thanksgiving holiday travelers everywhere. ...