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Emotion also is critical to sales staff, said John Golden, chief strategy officer atPipeliner CRM. "Making sure the customer feels supported and understood during the buying process is critical." The Feeling's The Thing...

"This proposal is identical to the one last summer that was roundly criticized by tech companies, Internet advocates and politicians alike before it died a natural death," said Michael McCloud Ball, chief of staff at the ACLU's Washington office. The bill is so vaguely worded...

Therefore, organizations of all sizes -- and large-scale enterprises in particular -- will have to make even more significant investments in sophisticated security systems and staff to counteract these threats Given the magnitude of the cybersecurity challenge, many IT organiz...

The complaint responds to growing concerns voiced by parents of school children, said Sophia Cope, an EFF staff attorney who, along with Nate Cardozo, also a staff attorney, submitted the complaint. [*Correction - Dec. 3, 2015]...

"It also allows agencies to move procurement plans forward rather than dealing with delays and ripple effects that uncertainty entails. This will have positive downstream impacts for the contractors competing for the work as they are looking for signs that help them anticipate staffing and product inventory needs to meet the demand," he said...

"This is a sensible ruling that will help protect free expression in Sweden," said Mitch Stoltz, senior staff attorney at the Electronic Frontier Foundation "The court recognized that Internet service providers shouldn't be held responsible for copyright infringement by their...

Companies with an inability to deliver a satisfactory experience to customers also are delivering an unsatisfactory experience to sales staff, and it's costing them a lot of money as a result The buzzwords "customer experience" are giving way to a realistic view of what experi...

When the need is specialized and you have a fully staffed IT team, there's a natural temptation to put everyone to work on a custom development project. For today's companies, however, this is often the slowest and most expensive path to the market. The most nimble companies ...

Further, dealers could use the technology to educate their staffs, and to alert car owners to potential problems ...

"It isn't like Anonymous is going to be able to launch missiles at ISIS, so the true amount of damage they're going to be able to inflict is going to be somewhat limited," Jeremy Gillula, a staff technologist at the Electronic Frontier Foundation, told TechNewsWorld "Anonymous...

I realize I am inventing a word and that's intentional to get us all thinking. The distaff end of a spectrum with thinginess on one end might be personableness or humanness, and it accords with the relatability of your business, its people and its processes with customers -- thus the two layers of CX...

"It crosses an ethical line, because you're vacuuming up the data of lots of innocent people," added Jeremy Gillula, a staff technologist with the Electronic Frontier Foundation "For a long time, computer science researchers haven't thought about the ethical aspects of their r...

Microsoft Yammer for Hootsuite aims to make it easier for staff to collaborate over customer interactions occurring on social media. For example, they can use Yammer to discuss how to answer questions and comments posted by users on social media Dynamics CRM users who want to ...

However, "we have underfunded, understaffed police departments not equipped to track and ground drones," Enderle told TechNewsWorld. "Until that gets fixed or we get a couple of folks tried for murder or massive damage, the problem will likely continue to increase." The model ...

During the Virginia Tech mass shooting in 2007, students and university staff used various forms of social media to notify authorities, and to let loved ones know that they were out of harm's way and accounted for, he noted. The use of social media as an alert mechanism can h...

The infographic happened to post the exact same day that government lawyers filed for summary judgment in the suit EFF brought regarding the VEP process, noted Andrew Crocker, staff attorney at EFF, although a direct connection cannot be established. There have been reports t...

Microsoft also has moved to cut costs and improve profitability in recent months. The company beganlaying off up to 7,800 staff in July and reportedly pink-slipped another 1,000 in October The changes to OneDrive storage "could be a bit of both" cost-cutting and reining in dat...

One ongoing concern in the tug of war is that the crackdown on film piracy ultimately could constrain the innovation of a technology that has legitimate and safe purposes -- allowing users to access large files of data without the need to invest in excessive bandwidth, noted Mitch Stoltz, senior staff attorney at the Electronic Frontier Foundation...

"The challenge for security leaders is that no matter how much you train your staff about security, there always seems to be that one employee who downloads a porn app directly from an untrusted third-party website to their phone," said Ken Westin, a senior security analyst atTripwire...

"We're pleased with the new exemption for jailbreaking," said Mitch Stoltz, senior staff attorney at the Electronic Frontier Foundation "The Library of Congress eliminated the arbitrary and increasingly meaningless distinction between smartphones and tablets, and gave some leg...