Search Results

Forty-seven percent of all social media users have used their networks to get customer service from a company, with usage as high as 59 percent among 18-24 year olds, according to a new study from NM Incite. ...

With recent news of Softbank's proposed US$20.1 billion investment hovering in the background, Sprint Nextel has reported less-than-pretty earnings for the third quarter 2012. ...

Some 1,000 people gathered in New York City to see the long-ballyhooed Windows 8 unveiling on Thursday, and countless others watched a live stream from the Microsoft website. ...

It is that time of year again -- namely, prediction-making season. Gartner is the first out of the gate with its top 10 strategic tech trends for 2013 and a few years beyond, released this week at its Gartner Symposium/ITxpo in Orlando, Fla ...

Facebook delivered a double whammy with its third-quarter earnings report: It came in slightly above Wall Street analysts' expectations, and it illustrated that, yes, it can deliver on its mobile promise ...

Compete has agreed to settle Federal Trade Commission charges that it used its Web-tracking software to collect personal data without disclosing the extent of its information-gathering activities, and failed to honor promises it made to protect the personal data it collected ...

Increasingly, CRM vendors are incorporating geofunctionality into their offerings. It is a must-have marketing technique for brick-and-mortar retailers competing with e-commerce providers ...

Isis, a joint venture of AT&T, T-Mobile and Verizon, has debuted its long-awaited mobile wallet initiative in Austin and Salt Lake City. ...

Social media, already part and parcel of many Americans' lives, has also become a channel through which they participate in politics. Sixty-six percent of social media users -- or 39 percent of all American adults -- have engaged in some form of civic or political activity via social media, suggests a new survey conducted by the Pew Research Center's Internet & American Life Project.

Count Microsoft among the tech companies that posted blah earnings for the three months ending Sept. 30 -- in Microsoft's case its first quarter for fiscal year 2013 ...

eBay turned in a better-than-expected profit for its third quarter -- bucking the tide of less-than-stellar financial reports coming from other tech firms this week. eBay reported revenue of US$3.4 billion, a 15 percent increase over the same period in 2011. ...

Google did not have a good day on Thursday: Its stock plunged when its unexpectedly dismal third-quarter earnings became public. Then, there was the matter of how exactly they became public. ...

IBM is often viewed as a bellwether stock for the tech industry. Its earnings points to how other companies are investing in tech -- or lately, how they are not. ...

LinkedIn, the social network geared toward professionals, has unveiled a major revamp of its site design. The changes began rolling out this week and will continue throughout the next few months ...

It appears Google is catching flak from regulators on both sides of the Atlantic. European privacy authorities have asked Google to modify its global privacy policy in order to give users a better understanding of what personal data is being collected ...

Mojiva has rolled out Mojiva Tab, a new mobile ad network for tablets only, as advertisers flock to this hot piece of digital real estate. ...

Microsoft is taking another stab at the digital music industry with the Tuesday launch of Xbox Music, a streaming music service that will be an update to the Xbox. It will also be released as a built-in feature on Windows 8 PCs and tablets later this month ...

It is not hard at all to find an example of a mobile B2C CRM app -- all one has to do is fire up the nearest smartphone ...

The Federal Trade Commission is poised to launch an antitrust case against Google, according to anonymous sources cited in a Reuters report. The alleged charge is straightforward: Google has been using its search engine dominance to hurt competing firms. The rest of the details are expected to unfold in the coming weeks. ...

With two new acquisitions, ExactTarget is pushing beyond its original email marketing mission to become a one-stop online marketing and social media shop. The company has acquired Pardot for US$95.5 million and iGoDigital for $21 million -- it announced both deals last week ...