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AT&T Went Above and Beyond for NSA, Say Snowden Docs

"The new reports underscore the incredibly close collaboration between the NSA and the country's major telecommunications companies, which has allowed the NSA to embed itself in the very fabric of the Internet, and exposes the communications of innocent Americans to routine spying," American Civil Liberties Union Staff Attorney Patrick Toomey told the E-Commerce Times...

Bezos Rebuffs Expose of Amazon’s Cold-Blooded Culture

As for the reported annual culling of staff at Amazon, "that's just not true. No one would be here if that actually took place and it was a thing," Ciubotariu wrote "The Amazon described in this article may have existed in the past. Certainly, I've heard others refer to 'how t...

SPOTLIGHT ON SECURITY

Study: Chinese Hackers Are Savvy, Surgical

The Chinese aren't alone in engaging in data theft, as the Pentagon highlighted last week, when it blamed Russian hackers for ransacking the unclassified mail system of the Joint Chiefs of Staff The breach was detected about July 25, according to a report in The Washington Pos...

Customer Service Sucks? Blame Outdated Gear

Aging systems make it more difficult for contact center staff to deliver quality service across self-service and agent-assisted channels, as well as manage front-office to back-office servicing, found the study, which was commissioned by Pegasystems In fact, only 21 percent of...

GOVERNMENT IT REPORT

US House Opens Up to Open Source

Providers of open source software recently found another market: the 435 members of the U.S. House of Representatives. That market easily will grow to many thousands of potential open source users when the staffs of each representative, as well as the staffs of various House committees, are added to the total...

Hackers Make Smart Rifle Go Rogue

TrackingPoint founder John McHale reportedly pledged to develop a software update, but the company apparently is not doing well financially, having sold only about 1,000 smart rifles, and has had to trim staff Securing Smart Rifles...

OPINION

Monitoring the Sales Metrics That Matter Most

Are there new products that should be selling but aren't? Maybe some training for the sales staff is in order. Did a product that was selling up to expectations suddenly drop off the table? Time to do some investigation into why. From a strategic standpoint, use this metric t...

Apple Watch to Decorate Best Buy Shelves

"It risks some consumers being put off by an imperfect demo by staff, although Apple is likely going to focus on training Best Buy sales reps to demo the Watch effectively," he told the E-Commerce Times However, that's likely to be less of a problem now than upon the watch's i...

Apple Leaves Nest Thermostat Out in the Cold

However, it seemed that Apple's partnership with Nest was fairly solid, due largely to the fact that Nest CEO Tony Fadell helped develop Apple's iPod. Nest's staff includes many other former Apple employees, and there once was speculation that Apple might acquire the startup.

TECHNOLOGY LAW CORNER

DoJ: Firms Should Hire Cyber-Savvy Lawyers

"Many private organizations retain outside counsel who specialize in legal questions associated with data breaches while others find such cyber issues are common enough that they have their own cyber-savvy attorneys on staff in their General Counsel's offices "Having ready acc...

EFF Launches Write-to-Congress Tool

Eighty-eight percent of congressional staffers polled said an email from a constituent would influence an undecided member of Congress, a 2010 CMF survey found. "Individualized emails, which is what this tool does, are considered some of the most influential tools that citize...

INSIGHTS

Meaningful Work and CRM

The retail space is full of companies competing on price, and the conventional wisdom is that you can't have low prices without low wages, or without business models that understaff and thus more or less guarantee customer dissatisfaction. Conventional wisdom often is based o...

Nintendo CEO Satoru Iwata Leaves Legacy of Charm

Iwata once said he was all about making video games, but he was even more about playing games. His passion for gaming was unquestionable, but he also demonstrated deep affection for the Nintendo staff who shared that passion and worked with him toward achieving the company's vision...

The Encryption Software Scuffle

Allowing the feds backdoor access into encrypted systems compromises the security of the protected device. By definition, a backdoor is a security weakness, Lee Tien, senior staff attorney at the Electronic Frontier Foundation pointed out "At a time when concerns about compute...

Data Requests Put Amazon Between Rock, Hard Place

"Amazon was the last holdout -- the last major tech company to release a transparency report," said Nate Cardozo, a staff attorney with the Electronic Frontier Foundation. "They have been very hesitant to release one," he told the E-Commerce Times. "Amazon likes to keep a low...

AT&T, Verizon and WhatsApp Flunk Privacy

"While we're happy that the tech industry has made great strides over the last few years, there's still much to be done," said EFF staff attorney Nate Cardozo The EFF's Criteria...

AT&T, Verizon and WhatsApp Flunk Privacy

"While we're happy that the tech industry has made great strides over the last few years, there's still much to be done," said EFF staff attorney Nate Cardozo The EFF's Criteria...

AT&T, Verizon and WhatsApp Flunk Privacy

"While we're happy that the tech industry has made great strides over the last few years, there's still much to be done," said EFF staff attorney Nate Cardozo The EFF's Criteria...

Senators Aim to Ground FBI’s Warrantless Spy Planes

"We think a warrant should be required for this kind of surveillance," said Hanni Fakhoury, a senior staff attorney with the Electronic Frontier Foundation What's needed are "sensible use guidelines, so that this form of aerial surveillance isn't targeted towards low income or...

Bethesda Dazzles in E3 Debut

Jolly staffers dished news and trailers for the next entries in some Bethesda's most successful franchises, as well as a pair of spinoffs, and a new intellectual property that will compete for a slice of the multiplayer shooter pie Bethesda's Big Bets...

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