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"Getting the right answer and personalizing your response is more important than always rushing to clear out the ticket queue," he told the E-Commerce Times. "It's impossible to beat large players on price, but "customers are wiling to spend more with a company that offers superior customer service."

The E-Commerce Times was able to obtain documents showing that Amazon has licenses to sell wholesale drugs in New Jersey and Connecticut, two other states on the paper's list. If Amazon wanted to get into the business of shipping pharmaceuticals directly to consumers, it also...

Large enterprises sometimes use hundreds of different types of software, he told the E-Commerce Times, which can lead to added expense, redundant spending and other inefficiencies that need to be analyzed. Siftery's engine uses artificial intelligence and machine learning to ...

"It's significant in that we're working with Amazon, obviously a powerhouse in online retailing, and working with them on one of the most innovative programs in e-commerce and home delivery," the firm said in a statement provided to the E-Commerce Times by spokesperson Terry Shea.

"One of the risks that publishers run when they rely on traffic from Facebook is that it can go away as quickly as it arrived," he told the E-Commerce Times No Planned Expansion...

"Pay with Google is doing that by bringing Google's users as well as its developers to the party," he told the E-Commerce Times Convenient Service...

"It's often used to increase brand awareness by building a base of shareable content that the target audience finds useful," she told the E-Commerce Times With all of that in mind, following are some tips from experts for boosting the effectiveness of your business's content m...

Further, "the new PayPal bot for Messenger will enable people to have meaningful customer service interactions," she told the E-Commerce Times, "such as resetting passwords, handling account inquiries, and helping with refunds or payment issues so they can handle their business in the context they are in."

Customers either would have to be on Eclipse or Prophet 21 in order to use Commerce Connect, she told the E-Commerce Times Since implementing the Epicor Eclipse product, ABR Wholesalers, one of several companies that beta tested the Eclipse solution, has seen business with onl...

"Nothing is more frustrating to a consumer than a retailer who has blind spots [about] their activity," he told the E-Commerce Times. Coming Around...

The FTC's actions on social media endorsements "have gone all up and down the marketing chain," she told the E-Commerce Times Multiple Connections ...

"It took them a while to wake up, but the response has been a wave of transformational approaches," he told the E-Commerce Times E-commerce is still a small percentage of Walmart's overall mix, though, observed Paula Rosenblum, managing partner at RSR Research....

They also steal personally identifiable information -- such as addresses, names and Social Security numbers -- that hackers can use to apply for new credit cards or loans, she told the E-Commerce Times Small businesses need to make sure their systems have proper antivirus and ...

"A lot of the Android photo [original equipment manufacturers] have been looking at facial recognition," he told the E-Commerce Times. "They've all been waiting for Apple to make the announcement before they did their final product go-aheads." Many OEMs try to avoid risk, espe...

"HPE has never and will never take actions that compromise the security of our products or the operations of our customers," the company said in a statement provided to the E-Commerce Times by spokesperson Kate Holderness HPE has "worked with select third parties to test a nar...

"Expectations for shipping speed are rapidly changing, and retailers may need to make updates to their digital experience and backend supply chain so that they can keep up," he told the E-Commerce Times. "That may mean working with third-party suppliers, distributors and technologies that can ensure a more accurate, seamless and speedy delivery process."

"That resistance is understandable on one level, but it also demonstrates the industry's short memory," he told the E-Commerce Times "Before and after the dot-com boom, traditional publishers tried and mostly failed mightily to successfully get readers to buy access to their c...

"They are making it really clear that there is a device for every killer application," he told the E-Commerce Times The new devices reflect Amazon's ambition to be in as many homes, and in as many rooms inside homes, as it can, said Michael Levin, cofounder of Consumer Intelli...

However, they might prefer Cloudflare Stream if they want better control over the quality and content, he told the E-Commerce Times "I know of one instance where Google killed the corporate stream for a live event because their filters identified the background music being use...

After reviewing its products and code, the firm found that "the HTML comments shown in the screenshot that are referencing New Relic were not injected by New Relic's agents," Schmitt told the E-Commerce Times It appears that the code was added to the website by its developers,...