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CRM Events Management lets companies better manage all events in coordination with field staff. It also provides full visibility into activities, speakers, attendees and spend "Flexible, industry-specific cloud CRM solutions that enable pharmaceutical sales and marketing teams...

Jobs was far harsher than Gates was, and there are accounts of his abuses toward staff. Gates had a temper, but he considered Ballmer his best friend and should have been far more supportive as a result. Jobs, on the other hand, reportedly was upset by Cook's early success w...

June 1. Japan Pension Service reports its staff computers were accessed by an external email virus resulting in the exfiltration of personal data from some 1.25 million accounts ...

We easily forget the complexity of on-premises software when we get to cloud computing, because so much of the hardware and OS/DBMS stack is managed by the vendor, making it all a wonderful black box for your IT staff. However, complexity is beginning to creep into cloud computing too.

The integration of front-line service agents and back-office care management staff is a first, according to Pega A 360-degree view of customer interactions is the Holy Grail of CRM systems, but it's not certain that Pega has broken new ground in this regard....

Make sure sales people use CRM regularly to review recent history before reaching out to existing customers. Customers assume the business as a whole knows them, even if they work with a number of people in your organization. That means your staff needs to work together, which they should be doing via the CRM customer record. However, the best customer record in the world is useless if sales reps fail to consult it.

"At the engineering level, [the partnership] is very deep," said Intel spokesperson Chuck Mulloy. "The staff knows each other, the leadership knows each other, and this should lessen any problems in our integration." Intel also may have an advantage, because in addition to its...

I've been involved in and covered a lot of them. Most fail, but the turnaround that stands out is the one Steve Jobs accomplished at Apple. It was a simple process. Bring in a staff of subject matter experts, convince customers to ride out the change, cut the firm down to the basics, and then rebuild it. ...

The DEA has argued that its efforts helped nab several drag cartel members, but "just because, on the off chance, evidence might one day be useful in an investigation doesn't give the government license to gather the information in the first place," EFF staff attorney Mark Rumold told TechNewsWorld.

"We need to do a better job developing role-based requirements first, then hire qualified staff that meet the job description requirements based upon their knowledge, experience and proven skills. That's why programs such as the National Initiative for Cybersecurity Education and its National Cybersecurity Workforce Framework are critical," Waddell said...

Along with have their own pages, topics now have a "store" that makes them easier to navigate. QuizUp's Topic store -- which is actually completely free -- features collections of content, some of which has been curated by the app's editorial staff Plain Vanilla also introduce...

Support staff can log support session details automatically, record video sessions tied to a support call, and have an easy escalation path from text or chat-based sessions "As with all session recordings in Rescue, the location of the recording will be synchronized to the [en...

The parents would change, and at about the time alerts started popping up that it was time to leave, each would wander out to their various transportation modes. The mother would take the car and be directed around traffic areas through smart city reports. The car would drive itself and have WiFi inside, allowing the mother to prepare for her morning staff meeting on the drive. ...

Recognizing that it would be very difficult to retool its own operations and retrain its existing staff to respond to the IoT demands, PTC has initiated a bold acquisition strategy to reposition the company Not too long after Google acquired Nest Labs and brought attention to ...

In general, government IT staffs apparently are supportive of using big data analytics, with 86 percent of all survey respondents convinced that the technology can play a major role in dealing with cyberthreats. For federal IT staffs, the response was a bit lower, at 75 percent. However, only 28 percent of all respondents said their agencies were fully leveraging big data for security purposes today. Federal IT professionals scored higher, at 37 percent...

"The Second Circuit found the government incorrect in many of its arguments, and the government collection of bulk metadata is not authorized under Section 215 of the Patriot Act," ACLU Staff Attorney Patrick Toomey told the E-Commerce Times The Second Circuit court recognizes...

The open software model allows overlapping scrutiny -- first by developers, then by platform creators such as Red Hat, then by end users including OEMs, enterprise IT staff and consumers, he explained. The further you get from the core developers, the less familiarity there is with the source code -- and, therefore, the less the likelihood of flaws being spotted...

Despite past conflicts between finance and IT staffs, federal IT spending has been robust -- although it should remain largely flat, at about US$78 billion per year for the next few years. However, budgetary demands to do more with less almost certainly will create tension between the CIO and the CFO...

In large, geographically distributed enterprises, network management at remote locations has been challenging for a long time. Among them are brick-and-mortar retailer stores, organizations with regional field or sales offices, healthcare providers (smaller affiliated clinics), or any other operation that might have multiple smaller locations in play -- potentially without an IT staff presence. Is it possible that users on those networks might attempt to attach a network-capable device? Would they tell you about it if they did? ...

Google's program "has some terms that are favorable to Google, such as requiring an exclusive offer and agreeing that the offer won't serve as notice for willfulness purposes, but no one is being forced to offer their patents as part of this program," said Daniel Nazer, staff attorney at the Electronic Frontier Foundation.