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OPINION

The Top 20 CRM Blogs of 2014, Part 2

Luckily, the staff had a lot of things to draw from -- events, especially, which this blog handles in its own unique way, presenting takeaways in the form of quotes from important participants and thus letting the show speak for itself. The bloggers' voices come through best ...

Verizon’s Cookies Never Crumble

Turn shares the cookies with dozens of major websites and advertising networks, resulting in the creation of a "vast web of non-consensual online tracking," according to Jacob Hoffman-Andrews, a senior staff technologist at the Electronic Frontier Foundation Facebook is one of...

The Way to a Customer’s Heart Is Through Your Employees

Companies will need to train their staff in these areas, Temkin advised However, "all the training in the world for the masses of employees will fall short if the leadership team is not on board," he told CRM Buyer....

Writers Worldwide Chilled by Government Surveillance

"Even a moment's hesitation in writing or communication is poison for a liberal democracy," Sophia Cope, a staff attorney with the Electronic Frontier Foundation, told the E-Commerce Times. Deep Chill...

OPINION

CES: Oh, the Amazing Things You Will See

I have a feeling the FAA is going to take a very dim view of all of this -- but until they do, the air battles likely will be waged unimpeded across neighborhood fences in 2015. Given how understaffed the FAA is to enforce drone regulations, I'll bet it fields some fighter drones of its own. ...

GOVERNMENT IT REPORT

Tech Sector Sees Federal IT Act as 1st Step to Significant Reform

Better Agency Staffing Promoted Another significant element of FITARA that is of prime interest to IT vendors is a provision designed to bolster the quality of federal IT personnel. The act includes measures for "developing, strengthening, and deploying information technology...

OPINION

Surviving 4 Inescapably Unfair Aspects of CX Delivery

That includes the executive staff and the board of directors, especially in the era of social media and 24-hour news. It also includes any contractors, resellers or distributors you use to reach the market; the customer doesn't spend a lot of time discerning who is or isn't on your payroll.

Tech Industry Rallies Around Microsoft in Data Privacy Battle With US

Microsoft's case is "a significant one, because it's one of the first opportunities for a court to consider how domestic law enforcement can get emails in an age of global communications infrastructure," said Hanni Fakhoury, a staff attorney with the Electronic Frontier Foundation...

Skype Begins Dismantling the Language Barrier

Children in two schools -- Peterson School in Mexico City and Stafford Elementary School in Tacoma, Washington -- have tried out Skype Translator, Microsoft said How Skype Translator Works...

Sony Sends News Outlets a Stern but Toothless Warning

"Boies doesn't actually make any legal claim or legal threat. It's a request," said Nate Cardozo, a staff attorney with the Electronic Frontier Foundation "What the letter is saying is, 'We would appreciate it if you -- the news organizations -- would stop reporting,'" he told...

TECHNOLOGY LAW CORNER

No One Has Privacy Now, Thanks to Super Cookies

Verizon is "silently modifying its users' Web traffic on its network to inject a cookie-like tracker ... sent to every unencrypted website a Verizon customer visits from a mobile device," according to Jacob Hoffman-Andrews, senior staff technologist at the Electronic Frontier Foundation. ...

PS4 May Deliver Street Fighter V’s First Punch

Ono previously referenced his desire to produce Street Fighter V for the PS4 and Xbox One, but he hinted that it might require a large staff and large budget. Limiting the game to one console would reduce its chances to become profitable. "It is not clear at this point if it ...

Sony’s Cyber-Whodunit Is a Page-Turner

That might change if reports that Sony neglected staff warnings about security and didn't pay much attention to cybersecurity can be borne out "At the minimum, they will take a significant productivity hit," Michele Borovac, VP at HyTrust, told the E-Commerce Times. "It may ta...

Google Releases Consumers From the Scourge of CAPTCHA

"From what Google has released," said Electronic Frontier Foundation Staff Technologist Jeremy Gillula, "it appears the new Captcha will work as follows: Google analyzes all sorts of data as you click the 'I'm not a robot' checkbox. "If from that data they're still not sure...

Amazon Gears Up Its Well-Oiled Holiday Machine

Warehouse staff use high-end, graphically oriented computer systems to fulfil orders Amazon has a total of 50 fulfillment centers in the U.S. and 109 globally, but it currently isn't known whether they all will be equipped with robots or other advanced technology....

High Court Hears Arguments in Facebook Threat Case

A subjective standard that takes intent into account is needed more than ever in the Internet age, argued David Greene, a senior staff attorney with the Electronic Frontier Foundation. "By the time a message reaches a recipient, it can be very remote in time and context from ...

BEST OF ECT NEWS

IoT Delivers Window of Opportunity to SMBs

These small companies may lack the IT staff to develop the software or the procedures to gather the data and figure out what to do with it. Safenet and other companies offer solutions to help them monetize the data their software generates The IoT is creating a situation in wh...

Black Friday May Be Losing Its Mojo

Attitudes toward working hours for retail staff also appear to be changing in tone from last year, Brugeras said. The topic has jumped from a barely measurable number in 2013 to 4.3 percent of all Black Friday conversations this year....

Amazon Goes Into the Handyman Business

Home Depot has a similar service "and relies on their customers to trust them ... and it's a lot about their brand and the expertise of their sales staff," Moss told the E-Commerce Times Amazon is "seen as a place to get things cheaply and efficiently, and hasn't established t...

NotCompatible Mobile Malware Gets Badder

If traffic ran through WiFi or a company's virtual private network, then detection "could be added if the proper appliances were in place," Orozco suggested. Still, corporations should "educate their staff on the risks of installing unwanted apps and clicking or tapping on spam links."

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